Kia of Lansing - Service Center

The service was Amazing! Don was so supportive, and let me know everything I needed to know. He was so kind and helped me when I was down. I was so glad to have someone that cared! me know everything I needed to know. He was so kind and helped me when I was down. I was so glad to have someone that cared! More

Very friendly and helpful sales and service staff. Have purchased three cars in 10 years and have received excellent service and attention. Pricing is fair and competitive and customer service is excellent purchased three cars in 10 years and have received excellent service and attention. Pricing is fair and competitive and customer service is excellent. More

Customer service is always fantastic! They get me in and out of the service department in an amazingly short amount of time. The staff is great. out of the service department in an amazingly short amount of time. The staff is great. More

The service department was wonderful. Keith and Dawn worked my car in without an appointment and were very friendly and knowledgeable. Will definitely go back again. worked my car in without an appointment and were very friendly and knowledgeable. Will definitely go back again. More

The only thing that kind is upsetting - is that we had an appointment and we had to wait for all the non appt people to be done first - Why have an appointment if it doesn't get done at the appointment time appointment and we had to wait for all the non appt people to be done first - Why have an appointment if it doesn't get done at the appointment time. More

Neil sold me my vehicle and Steve takes care of me very single times. If I could rate higher, I would absolutely do that. I have been so well taken care of and will come back to them for my next vehicle pu single times. If I could rate higher, I would absolutely do that. I have been so well taken care of and will come back to them for my next vehicle purchase. More

They failed to fix the recall. Didn't have the part even though it was scheduled now I have to go back. That it's not an acceptable use of my time or KIAs really. If that has been taken care of these marks though it was scheduled now I have to go back. That it's not an acceptable use of my time or KIAs really. If that has been taken care of these marks would be higher. I will recommend when they resolve the issue to my satisfaction. More

Great service department and very friendly staff. Made an appointment for service and was taken care of the same day and within an hour. Will be returning soon to get a recall fixed. Very satisfied with the appointment for service and was taken care of the same day and within an hour. Will be returning soon to get a recall fixed. Very satisfied with the purchase of our 2020 Kia Telluride. More

The employees were super helpful with all of the questions I had and were super fast fixing my car! everything is up and running again like it should:) questions I had and were super fast fixing my car! everything is up and running again like it should:) More

The staff was friendly, but I was not told how long the wait would be or what the price was until the end. Too long/expensive. wait would be or what the price was until the end. Too long/expensive. More