Kia of Lansing - Service Center

Customer service for me has always been a positive. It is why I keep coming back. I am sure that my car is receiving the best possible service why I keep coming back. I am sure that my car is receiving the best possible service More

I was pleased to find out Jeremy Smith had returned to continue employment with Kia. He's the main reason I came back to the service department! continue employment with Kia. He's the main reason I came back to the service department! More

Went in to have oil changed. Was told about 1 hour. They actually had it done in 30 minutes! I was very happy and surprised. They actually had it done in 30 minutes! I was very happy and surprised. More

Great service every time I need my car looked at. They always let you know if there needs to be more or less done. And they are always quick always let you know if there needs to be more or less done. And they are always quick More

Our first interaction was with the service receptionist, and although I tried to explain the vehicle problem she kept arguing with me instead of listening... I had to talk to the manager. After almost 3 wee and although I tried to explain the vehicle problem she kept arguing with me instead of listening... I had to talk to the manager. After almost 3 weeks the they were still unable to replicate my battery dying issue and I came to get my car back.. service manager was very nice but had the receptionist listened in the first place they may have been able to find out what was drawing the battery down before they disconnected the battery. Over all I’m not pleased with this visit.. and since the root cause of the battery dying was never found I expect to have problems with my vehicle in the future... not worth the $282 I paid... More

So when washing a car it would be beneficial to vacuum as well. One without the other is pointless , other service centers have done both. I feel like wait time was longer than expected for simple oil cha well. One without the other is pointless , other service centers have done both. I feel like wait time was longer than expected for simple oil change and wash especially since it was not vacuumed. More

They were have friendly and help me in the matter that I was looking for. I will be coming back and telling others thank you!! was looking for. I will be coming back and telling others thank you!! More

I arrived about 15 minutes early for my oil change and tire rotation. They were done and I was on my way by my appointment time. tire rotation. They were done and I was on my way by my appointment time. More

Best dealership I have ever worked with, now for 14 years. Since 2009, I have purchased or leased 3 Kia Sorentos from them and have been delighted with their prices, work, and kindness. years. Since 2009, I have purchased or leased 3 Kia Sorentos from them and have been delighted with their prices, work, and kindness. More

Great customer service, always going out of the way whether it’s picking me up, or dropping me off after normal shuttle times to fit with my work schedule. Jeremy is the best in service! whether it’s picking me up, or dropping me off after normal shuttle times to fit with my work schedule. Jeremy is the best in service! More