Kia of Lansing - Service Center

Stress Free Service kept us informed, friendly, and quick. The lounge area is comfortable and filled with refreshments. KIA has the more professional and friend Service kept us informed, friendly, and quick. The lounge area is comfortable and filled with refreshments. KIA has the more professional and friendly service I have ever encountered. More

Great Customer Service I need to say that the Lansing customer service has by far been the best yet. I went the Grand Blanc a few days before and sat there for over 2 hours I need to say that the Lansing customer service has by far been the best yet. I went the Grand Blanc a few days before and sat there for over 2 hours for them to come tell.me that they didn't have the part and would have to order it. The next day I called Grand Blanc for them to tell me it's on Back order. I needed to leave the state in 2 days soni didnt have time to wait. Cone to find out Lansing had the part all along. Grand Blanc disnt tell me this until I was upset. The Lansing department fixed my car and took care of a recall within an hour. I said I'd never buy a Kia again but I might now because of the Lansing department. Matthew did a fantastic job in keeping updated on the progress. More

Loving my new remote start! I went to Kia of Lansing to have my new remote start installed and I was very impressed with the service team. They were right on time to begin and it I went to Kia of Lansing to have my new remote start installed and I was very impressed with the service team. They were right on time to begin and it took about 2 hours. I was told it would be between 2 and 3 hours originally, so this was a pleasant surprise! A service team member also showed me how to use the remote start option after the service was finished. Super happy with my choice in remote start for my Sorento. I’m starting to dread the Michigan winter a little less now that I know I’ll be nice and warm for my morning commute! More

Clean They cleaned up my dirty car very well. I don’t know how they got all the dog hair cleaned up but they did Great job They cleaned up my dirty car very well. I don’t know how they got all the dog hair cleaned up but they did Great job More

Recall service Very friendly service and timely. However when doing survey no one should be made to answer any question they don't care to with your red boxes or how Very friendly service and timely. However when doing survey no one should be made to answer any question they don't care to with your red boxes or how long they should write or what. More

Absolutely great It was super busy but the wait was much less than I thought. Kane Slaght is the best guy ever and I have dealt with him many times over the past year It was super busy but the wait was much less than I thought. Kane Slaght is the best guy ever and I have dealt with him many times over the past years. The other guys are good too but Kane makes me feel like part of a family and that is why I will never go anywhere else!! I will be buying another Kia next year too More

Great service! Went in for regular maintenance check, they got me in and out. Nothing but friendly service all around! Everybody is always very helpful when I go in Went in for regular maintenance check, they got me in and out. Nothing but friendly service all around! Everybody is always very helpful when I go in. Very happy to own a Kia! More

Outstanding service Came in to get a tire looked at (had a nail stuck in it). The service team got it patched . Had my oil changed while I was there also, it was quick fr Came in to get a tire looked at (had a nail stuck in it). The service team got it patched . Had my oil changed while I was there also, it was quick friendly service and the pricing was very reasonable as well. Over all great experience More

Service Center is Great!! I don’t mind taking my car in for service here. They are quick and I feel like they are honest with me!! Go Kia! I don’t mind taking my car in for service here. They are quick and I feel like they are honest with me!! Go Kia! More

Quick, easy, complete The service has always been quick, easy, and complete. If it's going to take more than just an hour or two, then their shuttle service works well. The service has always been quick, easy, and complete. If it's going to take more than just an hour or two, then their shuttle service works well. Only criticism is to please call me by my name and not "dear," at least not over and over - thanks! More