Kia of Lansing - Service Center

The wait I love everything about my car. I wish I had Chargers in the back for my phones. I guess the thing I don't like is when you set an appointment to go i I love everything about my car. I wish I had Chargers in the back for my phones. I guess the thing I don't like is when you set an appointment to go in and have an oil change somehow takes an hour and a half. I just think they have too many appointments at the same time. I know they were also looking to fix my window cuz it had a new chip. I'm not sure where it's at on the window cuz I'm still looking for it. It almost looks as if they fixed the same when they fix the last time. Anyway that's what I got to say. More

Don’t buy a Kia Every time our car has been in there Kia tries to sell us some sort of service. The issues we encountered Kia refused to stand behind those issues. No Every time our car has been in there Kia tries to sell us some sort of service. The issues we encountered Kia refused to stand behind those issues. No support offered at all. We will never purchase a Kia again. If you want endless issues or terrible service buy one of these and buy it from Jackson or Lansing Kia. More

Service Went in for a oil change , service said 45 minutes, lasted 2 hours. They are attentive to all aspects of the car from tires to A.C.. I would recommend Went in for a oil change , service said 45 minutes, lasted 2 hours. They are attentive to all aspects of the car from tires to A.C.. I would recommend this dealer. More

Not reliable Can’t trust the service department was told they were going to call me back in since all computers were down. No call so I just showed up they got me Can’t trust the service department was told they were going to call me back in since all computers were down. No call so I just showed up they got me in only did one of two recalls More

Great They did a great job. Found a chip in my windshield that I didn't see, had a rep call my insurance and got it squared away immediately. They did a great job. Found a chip in my windshield that I didn't see, had a rep call my insurance and got it squared away immediately. More

Fast and friendly service! Very efficient staff. I arrived at my 530 appointment for regular maintenance. Steve was very friendly and had my car in and in less than 30 minutes. He made sure I knew th I arrived at my 530 appointment for regular maintenance. Steve was very friendly and had my car in and in less than 30 minutes. He made sure I knew there were snack, free wifi and a waiting area to relax. The cashier was also very nice. More

Always best in town Had service on my GMC. Done right, on time, and car was spotless afterward. Good people working hard to provide best care in town. Xxxxx Had service on my GMC. Done right, on time, and car was spotless afterward. Good people working hard to provide best care in town. Xxxxx More

Above and Beyond The entire service department went above and beyond to fix our vehicle and make sure our life wasn’t disrupted throughout the process. They communicat The entire service department went above and beyond to fix our vehicle and make sure our life wasn’t disrupted throughout the process. They communicated every step of the way and even gave us the same color loaner so it would be an easy transition for our toddler. More

So accommodating for a ride and excellent service! Had appt time and got right in. Service rep very accommodating with courtesy ride to and from store. Drive is a bit far for me to change oil but will Had appt time and got right in. Service rep very accommodating with courtesy ride to and from store. Drive is a bit far for me to change oil but will continue to drive for service. 5 star rating! More

Don't go if in a hurry I was disappointed in the amount of time spent waiting for completion of service despite having the first scheduled appointment of the day. The court I was disappointed in the amount of time spent waiting for completion of service despite having the first scheduled appointment of the day. The courtesy coverage was appreciated; yet, it was an added stress in having another appointment scheduled almost 2 hours after this with the rush for attendance. If a known time delay is expected, the customer needs to be notified to adjust other scheduled plans for the day as needed. More