Kia of Lansing - Service Center

Excellent service The Service team is always very knowledgeable and extremely efficient. No one wants to have car problems or maintenance issues but when you do, it's The Service team is always very knowledgeable and extremely efficient. No one wants to have car problems or maintenance issues but when you do, it's nice to know you have a reliable team on your side. More

I had my radiator flushed it took less time than I thought, Kia is great!! I always get great service in a timely manner. The service men are friendly and answer any questions you have. Thanks Kia!! Kia is great!! I always get great service in a timely manner. The service men are friendly and answer any questions you have. Thanks Kia!! More

Excellent Service in Sales and Service Personalized care is provided. People work hard to know your name and any special needs. People are kind and friendly. Prices are very competitive. Al Personalized care is provided. People work hard to know your name and any special needs. People are kind and friendly. Prices are very competitive. All makes and models are serviced. More

Took 2 hrs! I am very upset. I made an appointment to get an alignment. Not only did it take 2 hrs but they took a filter off my car without asking first and want I am very upset. I made an appointment to get an alignment. Not only did it take 2 hrs but they took a filter off my car without asking first and wanted to charge me for it. Not only was it ridiculous to have to wait that long when I had an appointment but to wait for a part to be put back on is just beyond me. I had my 6 and 3 yrs old with me, just got done working 12 hrs on night shift. I made an appointment so I wouldn't have to wait. I am very disappointed. After 45 minutes I went back to see how things were going and was told my car hadn't even been taken back yet! More

Scheduled Repairs My son waited 5 hours for what was told during scheduling would be 2 hrs. He had scheduled commits that he missed because he was there so long. When My son waited 5 hours for what was told during scheduling would be 2 hrs. He had scheduled commits that he missed because he was there so long. When I called to inquire what was taking so long I assumed I would be met with attitude and annoyance but they couldn’t have been nicer. They also gave us the oil change and alignment for free. Although we were displeased with the lengthy wait, we will continue to use Kia as they always rectify any unpleasant situation. More

Unnecessary tuneup Sold a $590 tuneup 40k miles before needed. Shame on me (very busy, preoccupied at time of agreement). More importantly, shame on you. Have been comin Sold a $590 tuneup 40k miles before needed. Shame on me (very busy, preoccupied at time of agreement). More importantly, shame on you. Have been coming to kia since 2011. Every 5k More

Took care of me when my engine blew My car will be in the shop until the parts are available and they provided me with a loaner car. They are easy to work with and have kept me up to da My car will be in the shop until the parts are available and they provided me with a loaner car. They are easy to work with and have kept me up to date on my cars progress More

Great service Ease of appointment. Prompt service. Very Friendly. Very Accommodating. More than one mechanic as opposed to my hometown dealer!!! Worth the 1.5 hour Ease of appointment. Prompt service. Very Friendly. Very Accommodating. More than one mechanic as opposed to my hometown dealer!!! Worth the 1.5 hour drive even if just for a battery. More

Recall repair The recall part took longer than it should for a safety pointbof view to come in. But the repair was completed promptly when the part came in. Staff w The recall part took longer than it should for a safety pointbof view to come in. But the repair was completed promptly when the part came in. Staff was very courteous. More

recall They always give friendly and timely service. They answer questions. There is transportation available when needed. They behave in a professional mann They always give friendly and timely service. They answer questions. There is transportation available when needed. They behave in a professional manner. They are not pushy or demeaning to women who are seeking maintenance help. More