Kia of Lansing - Service Center

Service department disappointment The usual personal, professional and attentive service that I could always depend on from employee, Jeremy, was disappointingly lacking from Steven w The usual personal, professional and attentive service that I could always depend on from employee, Jeremy, was disappointingly lacking from Steven who waited on me at my recent service appointment.. Sadly, I was informed that Jeremy no longer worked there. The quality of maintenance service I receive from a dealership figures strongly in my choice of where I purchase a vehicle. Also, the change to a black and white print out of the service report, which was eventually explained, was of poorer quality than the familiar colored scale to the left of the page. I was told that the service department no longer had a color printer. I happen to, soon, be in the market for a new vehicle, with inclination, now, to shop around. Thank You, for asking. More

Recall issue Staff was friendly, courteous, very kind. Answered all my questions, was told how long my visit would be...it turned out to be less. There was no char Staff was friendly, courteous, very kind. Answered all my questions, was told how long my visit would be...it turned out to be less. There was no charge so I liked that. They asked how I liked the Sportage. I told him " I love it!" More

excellent dealership This dealership just keep on getting better and better. Love the service and quality of workmanship here. I called ahead to talk to Steve at service This dealership just keep on getting better and better. Love the service and quality of workmanship here. I called ahead to talk to Steve at service department. When I got there, he had the electrical technician ready to tackle my problem. Very efficient and productive. Every visit at this dealership has always been positive. More

Recall Software I had a recall on the Sportage. They told me it would take an hour for the software. It took less then an hour for the software. I love how they are f I had a recall on the Sportage. They told me it would take an hour for the software. It took less then an hour for the software. I love how they are friendly, courteous. They have snacks and coffee, water while you wait. This is the second car I bought from Kia and I will never go to any other dealer. If you want a new or use car go see Devon Reed!! He helped us out tremendously! Devon has knowledge of the vehicle on the lot! He shows you how to work Technology! I would not go to any other dealer to buy a car. Kia is my dealership! More

Highly Recommend Kia of Lansing Never disappointed. Fast, efficient, friendly device. Pleased not to Be treated like a white haired old lady by Steve! He greets me promptly and is Never disappointed. Fast, efficient, friendly device. Pleased not to Be treated like a white haired old lady by Steve! He greets me promptly and is very welcoming and answers all my questions before and after service provided. More

Great service As always the staff is pleasant and acomadating, and they make sure that the job is done right and if there is anything else you need. As always the staff is pleasant and acomadating, and they make sure that the job is done right and if there is anything else you need. More

Oil Change Great, fast, and friendly service!!! One of the quickest oil changes I have ever had. Highly recommend. There was a nice waiting room with the TV's, s Great, fast, and friendly service!!! One of the quickest oil changes I have ever had. Highly recommend. There was a nice waiting room with the TV's, snacks, and beverages. More

Oil change and wiper blade replacement Everyone in the service department is always so friendly. They greet me with smiles which makes me feel like I’m not a burden. I feel like they really Everyone in the service department is always so friendly. They greet me with smiles which makes me feel like I’m not a burden. I feel like they really care about the well being of my car More

Great oil change! I went in for my first oil change and it was such a quick and simple experience. Extremely cheap for such high quality oil. The waiting room was so co I went in for my first oil change and it was such a quick and simple experience. Extremely cheap for such high quality oil. The waiting room was so comfortable and the wifi worked perfectly. Before I knew it I was ready to be on my way! Steve walked me out to my car, opened up my door for me, and wished me a happy day. I could feel the appreciation for buying a Kia! More

Oil Change The staff at Kia service dept. are very helpful from the moment you go in till you leave, I only had a half hour wait for my oil change today, I will The staff at Kia service dept. are very helpful from the moment you go in till you leave, I only had a half hour wait for my oil change today, I will be back for my next one. More