Kia of Lansing - Service Center

Came for car seat issue. They order the part and its been more than 2 weeks no follow up have been made by service center. They order the part and its been more than 2 weeks no follow up have been made by service center. More

Poor customer service. Bad recommendation for maintenence solutions. Over crowded for oil changes as well. Bad recommendation for maintenence solutions. Over crowded for oil changes as well. More

Original work order was never actually approved by person who scheduled it. But, the gal who was on duty that day got everything taken care of in no time so I didn't have to reschedule. who scheduled it. But, the gal who was on duty that day got everything taken care of in no time so I didn't have to reschedule. More

Staff were very accommodating to my time needs. Couldn’t ask for better. Service conducted was excellent. I’m a happy customer ☺️ Couldn’t ask for better. Service conducted was excellent. I’m a happy customer ☺️ More

Service was great and friendly. On a recall visit, and was in n out in 20 minutes.Nichol got me signed out and escorted to my car. Great job On a recall visit, and was in n out in 20 minutes.Nichol got me signed out and escorted to my car. Great job More

I had an appointment and my car was taken in right away. I waited an hour and a half. Low on techs that day. Great customer service from my service person. I waited an hour and a half. Low on techs that day. Great customer service from my service person. More

Always outstanding and quick service starting with the service advisors. Usually pretty busy there so there's Tons of people to help you. service advisors. Usually pretty busy there so there's Tons of people to help you. More

Did not reset maintenance schedule. Ignored issue with front tire. Takes too long for service Ignored issue with front tire. Takes too long for service More

The dealership is always clean the people are always friendly they let you know exactly what to expect and the service is fast and professional. friendly they let you know exactly what to expect and the service is fast and professional. More

Clean fast experienced. Very knowledgeable staff. High qualified technicians. Great atmosphere. Will return for any needs i may have in the future. Very knowledgeable staff. High qualified technicians. Great atmosphere. Will return for any needs i may have in the future. More