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Kia of North Austin

Austin, TX

4.8
2,115 Reviews
Our WHY- We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process. HOW? *We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership. *Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online! *Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius. *As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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13175 N US Hwy 183

Austin, TX

78750

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Showing 2,115 reviews

October 13, 2021

Friendly and willing to do anything so you can walk out with the car of your dreams More

by Darkyugi89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Martinez, Jamie Griles
Oct 14, 2021 -

Kia of North Austin responded

Hello, Thanks for the kind words. Our team at Kia of North Austin strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 13, 2021

Great experience overall! Everything was superb. We had been at other dealerships and what mostly made us turn away was the customer service and with Wills it was a whole other ball game. We are really imp More

by Jose Eduardo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wills Philyaw
Oct 14, 2021 -

Kia of North Austin responded

Hello Jose, Thanks for the kind words. Our team at Kia of North Austin strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 12, 2021

I was very please and I got the service I needed thanks have a blessed day I would work with you guys again More

by Whitea2408
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Martinez, Eugene Penberg, Wills Philyaw
Oct 12, 2021 -

Kia of North Austin responded

Thanks for your positive feedback. Hope to see you again soon at Kia of North Austin!

October 12, 2021

After solving problems they created they fixed my car and took care of me very well More

by Gail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Chamberlin
Oct 12, 2021 -

Kia of North Austin responded

Hello, thanks for the kind words. Our team at Kia of North Austin strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 12, 2021

I went to change only oil and after they done it start licking and missing oil and went to fix it and the said they will have a look and come back saying it’s done and still licking More

by Atotakareem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Oct 20, 2021 -

Kia of North Austin responded

Hello, our team at Kia of North Austin aims to provide a five-star experience to all of our customers, and it is unfortunate to learn we didn’t reach that mark during your recent experience. Please give me a call at 737-999-7251 or email me at johnsheeks@lithia.com at your earliest convenience. I would like to personally discuss your concerns about your recent visit and what I can personally do to make it right. Thank you, and I am looking forward to hearing from you soon. John Sheeks Fixed Operations Manager

Oct 20, 2021 -

Atotakareem responded

I’m really speechless and will try put my words right, this time visit was really good and they were really helpful and understanding,I don’t know about the crack how it happened and what coz it but I paid for it and the guys toke some percentage of and it was the best they could do and o really appreciate it and I got my car fixed and running smoothly Thnks to u guys and sure will come again to do my service there with u guys , thank you soo much and appreciate your concern

October 12, 2021

Always excellent, never disappointed. I have always used the same service agent (Gene) has always treated me with the utmost care. More

by hank6139
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Oct 12, 2021 -

Kia of North Austin responded

Hello, thanks for the kind words. Our team at Kia of North Austin strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 11, 2021

Fast, friendly, and great service. Even got a wash and vacuum after my oil change. More

by Shakura.m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Oct 12, 2021 -

Kia of North Austin responded

Thanks for your positive feedback. Hope to see you again soon at Kia of North Austin!

October 11, 2021

I'm always pleased with the service I receive. Daniel Epstien takes really good care of me. As soon as I walk in the service area door. I'm always greeted and in just a couple of minutes at the most , D More

by PATTYOAUSTINHOMES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Oct 12, 2021 -

Kia of North Austin responded

Thanks for your positive feedback. Hope to see you again soon at Kia of North Austin!

October 11, 2021

Sahil and my finance guy (not sure what his name was but he had dark hair and dark eyes and had a guy shadowing him) were absolutely amazing! Sahil made the car process very quick and easy, while my finance More

by Asia Mickens
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sahil
Oct 12, 2021 -

Kia of North Austin responded

Thanks for your positive feedback. Hope to see you again soon at Kia of North Austin!

October 10, 2021

Detailed customer service that puts the buyer first without pushing into situations that aren’t preferred More

by aaron.gellhaus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Martinez
Oct 12, 2021 -

Kia of North Austin responded

Thanks for your positive feedback. Hope to see you again soon at Kia of North Austin!

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