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Kia of North Austin

Austin, TX

Overview
Employees
Reviews
Vehicles
4.8
2,130 Reviews
Our WHY- We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process. HOW? *We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership. *Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online! *Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius. *As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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13175 N US Hwy 183

Austin, TX

78750

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Showing 2,130 reviews

October 19, 2021

Poor customer service at front lobbyRude finance, Poor customer service at front lobby Rude finance, unprofessional, pushes even when told not to. Jamie was great, honest, respectful, More

by mafiharz
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Finance, Levi, Jamie Griles
Report | Print
Oct 20, 2021 -

Kia of North Austin responded

Hello, thank you for the feedback. I'd like to learn more about your experience and what we can do to make it better. Please contact me at your earliest convenience. Ben Klein, General Manager

October 19, 2021

Parts were left on my passenger floor that were removed inside my car during an oil change.? Found ash on my dash, I don't smoke More

by KEVIN3FIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eugene Penberg
Report | Print
October 19, 2021

Always nice people to deal with. They got me in and out quicker than I thought it would take. More

by Jason Barsi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Oct 20, 2021 -

Kia of North Austin responded

Hello, Thanks for the kind words. Our team at Kia of North Austin strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 19, 2021

They are very nice and kept me up to date on what was happening to my car. More

by LADYCHIEF2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Oct 20, 2021 -

Kia of North Austin responded

Hello, Thanks for the kind words. Our team at Kia of North Austin strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 19, 2021

Always extremely helpful. The coolest coffee machine I’ve ever used. Very very good service. More

by CDOYLE424
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Oct 20, 2021 -

Kia of North Austin responded

Hello, Thanks for the kind words. Our team at Kia of North Austin strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 19, 2021

I was met in a good timely fashion and they kept updating me about my car and what was going on More

by RHORI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Oct 20, 2021 -

Kia of North Austin responded

Hello, Thanks for the kind words. Our team at Kia of North Austin strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 18, 2021

All the employees are great and take care of you. My service guy Brian always does a wonderful job. Super friendly and professional, explains everything and my car is returned better than before. More

by sarahc85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian hall
Report | Print
Oct 20, 2021 -

Kia of North Austin responded

Hello, Thanks for the kind words. Our team at Kia of North Austin strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 18, 2021

Great service always with Brian Hall, he really does take care of all of his customers More

by cs.moreland98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Hall
Report | Print
Oct 20, 2021 -

Kia of North Austin responded

Hello, Thanks for the kind words. Our team at Kia of North Austin strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 17, 2021

The best automotive service and the best customer service in Austin Texas. My Kia was handled with care. More

by Velusby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Oct 20, 2021 -

Kia of North Austin responded

Hello, Thanks for the kind words. Our team at Kia of North Austin strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 16, 2021

I received excellent customer service from James Underwood and Susan Idais at Kia North Austin. They were able to get us into the car of choice with what we had. This dealership provided the best se More

by Shawna75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Underwood, Susan Idais
Report | Print
Oct 20, 2021 -

Kia of North Austin responded

Hello, Thanks for the kind words. Our team at Kia of North Austin strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

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