Kia of North Austin

I was asked to come In because of a recall and I had already had this fixed. I even called you before I came in to confirm it was needed and they said yes. So I'm not sure if your system doesn't keep a already had this fixed. I even called you before I came in to confirm it was needed and they said yes. So I'm not sure if your system doesn't keep accurate records or if you just wanted me to come in so you could do other maintenance. At no time was I told that this was the same recall I had been in for less than a year earlier - until I looked at my receipt and it showed that history. I ended up spending quite a bit on other things - maybe they were needed but not necessary for me to reschedule my day and spend time there. That being said, the overall service was great. But this experience does make me wonder how trustworthy the dealership is. I will have to really think twice before I react to another "recall". More

was not accommodated for anything. I spoke with multiple people that each had something different to tell me. I was told by one gentleman that i wouldnt have to pay for a specific service then ended up char people that each had something different to tell me. I was told by one gentleman that i wouldnt have to pay for a specific service then ended up charging almost $200 for that because i couldnt remember the name of the 6th person i had spoken with who mentioned they'd do it for free. They also were not updating me on the status of a part i ordered. I was also told they could get the part in two days then I ended up waiting almost two weeks! Unexeptable service. will not be returning to any of the kia dealerships if this is how they handle things. I was told they have been behind from being "bought out" and have received many unhappy guests, yet they did nothing to accommodate me or my needs. Treat people like humans and not dollar signs. Thanks. More

Everyone involved with the service of my kia Optima was very courteous and and kept me informed about the progress of the work being performed. very courteous and and kept me informed about the progress of the work being performed. More

Our entire buying experience was Amazing. Richard Williams is a great sales person. He is super friendly and fun!! When our son is ready to purchase a new vehicle we will be sending him over to Ric Williams is a great sales person. He is super friendly and fun!! When our son is ready to purchase a new vehicle we will be sending him over to Richard and we will contact Richard for any of our future needs as well. Once Richard got us into the perfect vehicles (my husband and I each purchased a vehicle) he then sent us over to Levi to finalize the paperwork. Levi was great. Not only was he funny but he explained everything perfectly. Hands down...our best car purchasing experience ever. We will definitely be back!! More

Everything was awesome I was pleased with the customer service.All the employees were very professional answered all my questions I enjoyed my experience and would highly recommend y'all to anyone service.All the employees were very professional answered all my questions I enjoyed my experience and would highly recommend y'all to anyone More

Kia is as good of service when I owned a BMW and Mercedes. Mercedes. More

The Buying experiance was great (Shout out to Thomas) ... But the problem is with the service department. Took my car in for servicing for the 25000 miles service and the steering was making a noise. Request But the problem is with the service department. Took my car in for servicing for the 25000 miles service and the steering was making a noise. Requested a tech to take a test ride with me and he figured the Worm bearing (Cobbler) in the steering was faulty and would be swapped under the warranty of the car. They swapped it out and then returned the car. The steering wheel was about 10 degrees crooked. It was clearly visible that the technician (Carlos) had screwed up. They claimed to have fixed it by leaving the steering casing open so it looked to have been straightened out and the Service in-charge handed the car to me with a confident smile stating the car was fixed. Of course the loose and open steering cover shall fall back and close soon and I figured out that they had not fixed anything so I go back and talk to the service rep who now tells me that the Shop Foreman told him there is nothing much that they can do about it. I want to ask the dealership: 1) Why would they break the car if they don't have trained technicians just say so. 2) If you have not repaired the car inform the customer why lie about it. Please don't take your cars for servicing to Southwest Kia Austin. More

I had probably the best car buying experience EVER at Southwest KIA Austin. Bailey was my sales rep and cannot recommend him enough. Very friendly and easy to talk to. He thoroughly went over all the new Southwest KIA Austin. Bailey was my sales rep and cannot recommend him enough. Very friendly and easy to talk to. He thoroughly went over all the new features in the Niro I was looking at and answered all my questions. He made sure to follow-up during the entire process and made things super easy. I then worked with Levi in finance and the whole process with contracts and paperwork went quickly. Levi explained all the important details within the contract and helped me decide about adding things like the maintenance package. Overall, AWESOME experience with Southwest KIA austin. More

I had a wonderful experience purchasing my new Kia Soul! Wills was amazing to work with when I got to the store! Sahil was great as well! Thanks guys for making this a great experience!! Wills was amazing to work with when I got to the store! Sahil was great as well! Thanks guys for making this a great experience!! More

Wills is the best! He put me in the perfect Kia for my situation. I feel like he is a friend, rather than a salesman. situation. I feel like he is a friend, rather than a salesman. More