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Kia of North Austin

Austin, TX

4.8
2,138 Reviews
Our WHY- We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process. HOW? *We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership. *Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online! *Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius. *As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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13175 N US Hwy 183

Austin, TX

78750

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Showing 2,138 reviews

January 28, 2013

Joe, Jason, and Marcelo made our buying experience amazing. They made us feel welcomed and gave us a great deal on a car. I was not looking to buy a car the day we visited but after talking with Joe a More

by jjhajovsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Thompson, Marcelo Rosales, Joe Ferona
Jan 28, 2013 -

Kia of North Austin responded

Our team prides itself on working together to create stress-free car buying processes for our customers. We thank you for this review and for being an outstanding customer! Please contact us with any questions that may come up down the road. Also, we encourage you to follow us on Facebook and Twitter so that you may find great deals from our service department. Thanks again, Ali Khan a.khan@capitolkia.net

January 27, 2013

Best ever sales and financing ease and friendliness. We were surprised when we found out our gas tank was not full, though. We Would shop there again. Hey the pie was great! More

by bjspiekermann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcel Rosales, Vance Messick
Jan 28, 2013 -

Kia of North Austin responded

Congrats on your new vehicle! We are happy to be of service. Please contact the dealership if you have any questions or concerns and we would be happy to assist. Have a wonderful day and we look forward to your next visit. Sincerely, Ali Khan a.khan@capitolkia.net

January 24, 2013

Marcus was wonderful to work with; he took his time and explained all the features of the Kia I was interested in. He really walked me through the entire process. Marcelo worked hard to get the pricing wh More

by Monikalb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Benitez and Marcelo Rosales
Jan 28, 2013 -

Kia of North Austin responded

Thanks for leaving this great review of Capitol Kia! Hearing about great experiences like yours solidifies that we are doing our part in providing quality service for our customers. Marcelo is a valued member of our team and it's great that he was able to assist you in finding the perfect car. Please contact us with any questions and check out our Facebook and Twitter pages for awesome specials. Regards, Ali Khan a.khan@capitolkia.net

January 23, 2013

Had an issue with a 6 year old Kia. Marcelo Rosales, Finance Manager, stepped in and made things right. Natacha, Service Dept, was also great. Made the 6 year old Kia run like new. Thank you both More

by Frank T Austin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2
Jan 24, 2013 -

Kia of North Austin responded

Frank, thank you very much for taking the time out of your surely busy day to leave this review! I am thrilled to hear that our service department has exceeded your expectations from the time you walked through the door until your car was back on the road. Marcelo and the rest of our team thank again for your business! Next time you need service, or if you would like to take a test drive, give us a call or stop by! Also, check out our Facebook and Twitter pages for awesome deals on service. Sincerely, Ali Khan a.khan@capitolkia.net

January 20, 2013

I will be coming back for my future auto purchases. Everyone was polite & professional. Being a woman I am not always taken seriously at dealerships, but not this one. I had to hold my own but they w More

by Jlsmith13838
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
S Keihani, N Slocombe & M Rosales
Jan 21, 2013 -

Kia of North Austin responded

We are very thankful for this kind review. Thanks for stopping by and furthermore, being a great customer! We love hearing about experiences where our guests walk off the lot feeling confident and happy. If you have questions about your new vehicle, please do not hesitate to contact us. Additionally, check out our Facebook and Twitter pages for great deals on service. Thanks again, Ali Khan a.khan@capitolkia.net

January 15, 2013

Even though I purchased a vehicle there now 7 months ago...I thought is finally do a review here...the car buying experience went just fine considering I went in saying here's the deal this is what I'm More

by crunchman98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi
Jan 16, 2013 -

Kia of North Austin responded

Thank you very much for stopping by to leave a positive review about Capitol Kia. We appreciate you being a great customer and you leaving your honest feedback. We aim to provide quality customer service and wish to apologize for any confusion or inconvenience caused with the service promotion. If you could contact me at your earliest convenience, I would love to make amends and clarify the issue. I look forward to hearing from you. Regards, Ali Khan a.khan@capitolkia.net

January 14, 2013

The service extended by both Mr. Bursey & Mr. Rosales was very helpful, professional, & courteous. It was the simplest car buying experience I've ever encountered. Mr. Bursey listened to and assisted wit More

by herreravirgie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Major Bursey & Marcelo Rosales
Jan 14, 2013 -

Kia of North Austin responded

Thanks so much for your recommendation and for this incredible 5-star review. Hearing about our customer's great experiences is truly wonderful because it shows that we're doing our job! I wish you all the best with your new vehicle and hope that you will contact us with any and all questions that may arise. We look forward to seeing you on your next service visit and hope that you'll follow us on Facebook and Twitter to find great service deals. Thanks again, Ali Khan a.khan@capitolkia.net

January 05, 2013

Looked at a few car dealerships. No particular vehicle brand in mind. We didn't really need to buy at the time, just looking. They were able to come very close to our target price so we went with them. More

by rzan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vance/Marcelo
Jan 08, 2013 -

Kia of North Austin responded

Thank you very much for taking the time to write this five star review and giving us your positive feedback. I am always extremely pleased to hear that our customers have had such an excellent experience with our staff! Also, congratulations on the purchase of your new car, I am sure it will continue to bring you happiness for years to come. If you need anything, feel free to give us a call or stop by and follow our Facebook and Twitter pages for service specials! Regards, Ali Khan a.khan@capitolkia.net

January 03, 2013

I have been disappointed with every aspect of this "reputable" company! I purchased my 2012 Kia Optima in December of 2011. My husband & I showed up to the dealership knowing exactly which vehicle I w More

by dh22947
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Many different employees
Jan 16, 2013 -

Kia of North Austin responded

I am sorry to hear that you have had an undesirable experience with our dealership. At Capitol Kia, we strive to provide an elite level of customer service, and it is unfortunate that your business was not handled in the way our customers have come to expect. I would be more than happy to discuss the matter or answer any other questions that you may have. Please contact me directly so that we may begin to build a trustworthy business relationship. I look forward to hearing from you. Regards, Ali Khan a.khan@capitolkia.net

December 29, 2012

We were looking to test drive a Kia Soul and were not sure we could afford one as we are on a very 'fixed' income. Jeremiah greeted us when we arrived and he explained and demonstrated everything about More

by CerferPerry
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremiah & Marcelo
Dec 31, 2012 -

Kia of North Austin responded

Perry, thank you for this incredibly kind review. Our staff makes providing A+ customer service their number one goal and it really is great to know that this standard is being upheld. I hope that your new Kia bring you many years of happiness and that you will come to us with any and all of your service needs. To find excellent deals on those needs, please look to our Facebook and Twitter pages, as frequent deals and specials are posted. Happy New Year! Ali Khan a.khan@capitolkia.net

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