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Kia of North Austin

Austin, TX

Overview
Employees
Reviews
Vehicles
4.8
2,115 Reviews
Our WHY- We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process. HOW? *We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership. *Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online! *Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius. *As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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13175 N US Hwy 183

Austin, TX

78750

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Showing 2,115 reviews

May 10, 2022

Great dealership and superb customer service. Love the KIA dealership. Awesome job! This is my third KIA vehicle. More

by lisasparkle13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
May 11, 2022 -

Kia of North Austin responded

Hi Lisa, Thank you for the kind words! We are glad we could be the ones to help you find your newest KIA! We look forward to seeing you in your new wheels next time you visit us at KIA of North Austin.

May 06, 2022

Great experience! Wonderful service; really happy with our new vehicle; it’s really everything we wanted and more! More

by zoila777
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wills Philyaw
Report | Print
May 09, 2022 -

Kia of North Austin responded

Thank you for the wonderful review, we are so pleased to hear that you're enjoying your new car!

May 04, 2022

Very helpful, took longer than expected, and did not match lower bank interest as expected. More

by Lintay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Bovee
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May 05, 2022 -

Kia of North Austin responded

Hi, Thank you for the review! Our goal is to service our customers with a helpful experience and it is great to hear we could provide that to you. We look forward to seeing you again here at Kia of North Austin.

May 04, 2022

Explained to me about my service I was getting in detail told me how long it would take .And offered me a ride if I needed it and told me about water,coffee and snacks that where available while i wait More

by Pearl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Webb 5 star
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May 04, 2022 -

Kia of North Austin responded

Hello, it is great to learn our Kia of North Austin team provided you with a five-star experience. We truly appreciate your time and business. Please come back and see us again anytime in the future.

May 05, 2022 -

Pearl responded

From the time I arrived to the time I left was great service. Kept me informed about the service going on with my car. Kia assured me that they are going to take care of everything that I was being serviced for. Strongly recommend Kia.

May 03, 2022

Kia always does Texas service make sure my car is running to the top of its ability I am very satisfied with their service always will come back More

by B20august
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
May 04, 2022 -

Kia of North Austin responded

Hello, it is great to learn our Kia of North Austin team provided you with a five-star experience. We truly appreciate your time and business. Please come back and see us again anytime in the future.

May 03, 2022

Overall very good experience. Prompt, knowledgeable,solved the issue and I was on my way! More

by Claire
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Epstein
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May 04, 2022 -

Kia of North Austin responded

Hello, it is great to learn our Kia of North Austin team provided you with a five-star experience. We truly appreciate your time and business. Please come back and see us again anytime in the future.

April 28, 2022

Kia of N. Austin once again goes above and beyond. The staff is friendly and outgoing and the dealership is impeccable. We’ve never had an experience like this More

by ezrastanton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg, Jamie Griles
Report | Print
May 04, 2022 -

Kia of North Austin responded

Hello, it is great to learn our Kia of North Austin team provided you with a five-star experience. We truly appreciate your time and business. Please come back and see us again anytime in the future.

April 27, 2022

Willis the salesman was great. Everything went pretty quick. The finance was great also just can’t remember his name but he was quick and helpful. I would definitely Recommend this More

by Grantonya1980
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wills Philyaw
Report | Print
May 04, 2022 -

Kia of North Austin responded

Hi, thank you for your great five-star review and taking the time to visit our Kia of North Austin team. We truly appreciate your high rating and business. Our team hopes to see you again in the future.

April 27, 2022

He took great care of us and helped us buy the car. He is very friendly, solution oriented person who helps his customers to the end and I would definitely recommend buying a car from him. Thanks for More

by bd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh from Finance dept: 5 stars! Thank you for being friendly to us. , Wills Philyaw
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May 04, 2022 -

Kia of North Austin responded

Hi, thank you for your great five-star review and taking the time to visit our Kia of North Austin team. We truly appreciate your high rating and business. Our team hopes to see you again in the future.

April 27, 2022

After being held hostage and over charged above MSRP because they can. They failed to give me my military discount. Then to top everything off I proved the paperwork for my Disabled Veteran plates and t More

by kapssg
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Williams
Other Employees : Service dept, Ivan Rodriguez
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May 04, 2022 -

Kia of North Austin responded

Hello, Thank you for taking the time to alert us of your recent experience with our team. Every customer who presents us an opportunity to earn their business deserves first-class treatment. Your experience is regrettable, and we would like the opportunity to learn from it to better serve future customers. When you are free, please contact me at the number below so we can discuss your experience in more detail. Ben Klein benklein@lithia.com General Manager

May 05, 2022 -

kapssg responded

Ben, I have called you 2 different times last week and you were unavailable, so I left you 2 messages. I stopped by Friday 29 APR in the afternoon. As I stated in our email exchanges to pick up the regular license plates and you weren't in or available. I did get one return call this week from Jason one of your managers and he left a message to discuss what you had said in your emails. I returned his call and per your emails and his verbal response while talking, will correct the Military discount. I fixed the license plates issue yesterday.

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