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Kia of North Austin

Austin, TX

4.8
2,118 Reviews
Our WHY- We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process. HOW? *We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership. *Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online! *Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius. *As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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13175 N US Hwy 183

Austin, TX

78750

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Showing 2,118 reviews

March 04, 2022

The service man was very accommodating and very helpful! ! He was upbeat, caring and gave me quick service! It is often difficult to find service men whom would give a woman their extra time and answer all o More

by BFRANKLIN_TX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name?! He is a Steelers football 🏈 fan!!, Eugene Penberg
Mar 08, 2022 -

Kia of North Austin responded

Hello, thanks so much for the kind words! We aim to ensure that every client has all questions answered after every visit at Kia of North Austin. Feel free to reach out to any member of our team if we can assist you in the future. Safe travels and thanks for choosing us for your vehicle needs!

Mar 08, 2022 -

Kia of North Austin responded

Hello, thanks so much for the kind words! We aim to ensure that every client has all questions answered after every visit at Kia of North Austin. Feel free to reach out to any member of our team if we can assist you in the future. Safe travels and thanks for choosing us for your vehicle needs!

March 04, 2022

Bailey was excellent! Very knowledgeable. Very easy to work with.. I am glad he was able to help me find a vehicle. More

by JOHNSONEA1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Martinez
Mar 08, 2022 -

Kia of North Austin responded

Hello, thanks for the recommendation and the kind words! Bailey is an asset to our team and we look forward to seeing you again soon!

Mar 08, 2022 -

Kia of North Austin responded

Hello, thanks for the recommendation and the kind words! Bailey is an asset to our team and we look forward to seeing you again soon!

March 03, 2022

Amazing customer service! Can't recommend the service department enough. Shawn is awesome! Appreciate the good work and constant updates. Y'all are the best! More

by JR Cortez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn, Eugene Penberg, Ben Klein
Mar 08, 2022 -

Kia of North Austin responded

JR, thanks for the great review about our service department and Shawn!

Mar 08, 2022 -

Kia of North Austin responded

JR, thanks for the great review about our service department and Shawn!

March 03, 2022

Bought my vehicle here and I have it serviced here. Never want to go anywhere else. Brian Hall in service is excellent as is the timeliness of the service. Got my vehicle back nice and clean. Outstandi More

by Pepe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Hall
Mar 08, 2022 -

Kia of North Austin responded

Pepe, thank you for the five-star feedback! We'll be sure to pass this along to Brian!

Mar 08, 2022 -

Kia of North Austin responded

Pepe, thank you for the five-star feedback! We'll be sure to pass this along to Brian!

March 03, 2022

I like the personalized service in the device center. I was also able to talk with my salesman. More

by JNI3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Griles
Mar 08, 2022 -

Kia of North Austin responded

So happy to hear our service team is always able to help!

Mar 08, 2022 -

Kia of North Austin responded

So happy to hear our service team is always able to help!

March 03, 2022

W/oil change KIA used to vacuum cars BUT I guess you don’t. Hhmmm, Charge more do less! More

by CDTHATCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Mar 08, 2022 -

Kia of North Austin responded

Thank you for your review!

Mar 08, 2022 -

Kia of North Austin responded

Thank you for your review!

March 02, 2022

Service mgr was excellent, kept me informed all the way thru. Waiting area was clean, comfortable, fully stocked! More

by Jackwolf32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Mar 08, 2022 -

Kia of North Austin responded

Jack, thanks for the great review about our service manager!

Mar 08, 2022 -

Kia of North Austin responded

Jack, thanks for the great review about our service manager!

Mar 08, 2022 -

Jackwolf32 responded

Great dealership from sales thru service!

March 02, 2022

Very clean place super nice people. We had Mr Will he was amazing, he helped us get in the car we wanted (He made it happen for use ) he’s super knowledgeable and friendly and over all More

by Alexiscruzcolon33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wills Philyaw
Mar 08, 2022 -

Kia of North Austin responded

Alexis, thank you for the kind words about our facility and our team. We appreciate your review and are happy we were able to help get you into what you were looking for!

Mar 08, 2022 -

Kia of North Austin responded

Alexis, thank you for the kind words about our facility and our team. We appreciate your review and are happy we were able to help get you into what you were looking for!

February 28, 2022

They initially refused to perform a recall, then did it poorly. It took three tries. More

by GREGORY3236
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Arturo
Mar 02, 2022 -

Kia of North Austin responded

Hello, Our team at Kia of North Austin strives to provide a five-star experience for every client, every time. I’d like to learn more about your recent visit since it sounds like we missed the mark. Please reach out to me at your earliest convenience at johnsheeks@lithia.com. I look forward to speaking with you soon and resolving this issue. Thank you, John Sheeks, Fixed Operations Manager.

February 28, 2022

I bought my Kia Soul here and always get it serviced here because of the convenience and excellent customer service. More

by jessep242
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel ? (Service dept)
Mar 02, 2022 -

Kia of North Austin responded

Thanks for choosing Kia of North Austin, Jesse! We appreciate your patronage and look forward to seeing you again soon!

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