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Kia of North Austin

Austin, TX

4.8
2,122 Reviews
Our WHY- We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process. HOW? *We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership. *Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online! *Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius. *As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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13175 N US Hwy 183

Austin, TX

78750

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Showing 2,122 reviews

January 10, 2022

Very helpful, long wait in afternoon, should have been given more updates. Waited 2 1/2 hrs More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Jan 12, 2022 -

Kia of North Austin responded

Thanks for the positive feedback, Mary! We appreciate you trusting us for your automotive needs. Hope to see you again soon.

January 10, 2022

Shawn was argentine and cared about me being without a vehicle. He expedited my vehicles time there and kept me in the loop. More

by multidestin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn, Eugene Penberg
Jan 12, 2022 -

Kia of North Austin responded

Thanks for the kind words! Shawn and the crew work hard and look forward to seeing you again soon!

January 10, 2022

This is my second vehicle that Wills was involved in on the sale. I can tell you that he had everything taken care of and setup before I even graced the door of the dealership. This is my 5th KIA that More

by Williford62
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wills Philyaw
Jan 12, 2022 -

Kia of North Austin responded

Thanks so much for the kind words! Ben and the team at Kia of North Austin were thrilled to hear them. Ben is a great leader! We're grateful for your continued patronage and look forward to seeing you again soon.

January 09, 2022

It was a great experience buying my car from Wills. I've had it for about a week now and couldn't be happier with my purchase. More

by spencemelissa74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wills Philyaw
Jan 10, 2022 -

Kia of North Austin responded

Congrats on your new Telluride! Wills and the crew were delighted to hear your kind words. See you soon!

January 07, 2022

Went to Kia to purchase a car with certified but didn’t come out with one. More

by jacob78742
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek Martinez, Richard Williams, Shane Hauser
Jan 24, 2022 -

Kia of North Austin responded

Hello Jacob, we'd love to learn more about your visit and see how we can assist you with the purchase of a Kia. Feel free to reach out to any member of our team!

January 07, 2022

The services performed on my recent visit were the regular maintenance and oil change, and two software updates (piston oil ring and check engine light recalls). I would say this time the service was More

by KT
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Hall
Jan 10, 2022 -

Kia of North Austin responded

We appreciate your positive feedback! Brian is an important part of our team's success at Kia of North Austin, and he was happy to hear your kind words. We look forward to seeing you again soon!

January 07, 2022

Excellent service… wouldn’t take my car anywhere else, best Dealership in town for all your car needs… More

by ISELBY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Jan 10, 2022 -

Kia of North Austin responded

Thanks for taking the time to provide us with such positive feedback. We look forward to serving you again soon!

January 07, 2022

Excellent service from start to finish. Daniel got me in and out with no hassles. More

by KCONEY0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Jan 10, 2022 -

Kia of North Austin responded

Thank you for the kind words! We look forward to seeing you again soon!

January 06, 2022

Dealership is super clean with refreshments. Service has been efficient both times. With service person keeping me in the loop on routine service and where the car is. On a side note maybe they could take f More

by kcmcqueen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Jan 10, 2022 -

Kia of North Austin responded

Thanks for the feedback! We appreciate your patronage and look forward to seeing you again soon!

January 06, 2022

They either have little faith in their cars or they are up selling useless services to get more money out of you. Either way I almost never feel good when I leave this place. I still go because I got the m More

by Lizhenderson88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure who
Jan 12, 2022 -

Kia of North Austin responded

Hello, Our team at Kia of North Austin strives to provide a five-star experience for every client, every time. I’d like to learn more about your recent visit since it sounds like we missed the mark. Please reach out to me at your earliest convenience at johnsheeks@lithia.com. I look forward to speaking with you soon and resolving this issue. Thank you, John Sheeks, Fixed Operations Manager.

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