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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
865 Reviews

865 Reviews of Kia of North Austin - Austin - Service Center

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May 16, 2025

I took my car in for an oil change. I had fantastic help and assistance from Daniel who was polite, professional and knowledgeable. He definitely is an asset to the Kia dealership. I More

by JuJu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel in Service Department
May 19, 2025 -

Kia of North Austin responded

Thank you for sharing your experience with us at Kia of North Austin! We're delighted to hear that Daniel provided fantastic service during your visit. We appreciate the feedback and will be sure to recognize his efforts.

May 15, 2025

I received a text late yesterday, saying the part ordered has come in. I called early this morning to make a service appointment and was told the next available appointment was next week. I told them I was More

by gq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailey Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach in the service department was great and so was Bailey in sales, who showed me some new cars while I was waiting.
May 15, 2025 -

Kia of North Austin responded

We're delighted to hear that our team at Kia of North Austin could accommodate your schedule and provide such great service! It's wonderful to know you appreciated the extra touch with the car wash and vacuum. We look forward to assisting you again in the future!

May 14, 2025

Appointment was simple and easy. Check-in was quick and the service time was reasonable. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
May 15, 2025 -

Kia of North Austin responded

Thank you, Jim, for the 5-star review! We're glad to hear your appointment and service experience at Kia of North Austin was smooth and efficient. We appreciate your feedback!

May 09, 2025

Great service, and I got in quickly. They were very great throughout the whole process. Would recommend to a friend! More

by tedt9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vardahsa
May 12, 2025 -

Kia of North Austin responded

Thank you for recommending Kia of North Austin! We're delighted to hear that our team provided great service and a smooth experience. We appreciate your support!

May 09, 2025

Good customer service. Very happy with kia dealership Thank you. I did had to wait for a long time with service. More

by RENEEWILL39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah Brusseau
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Kia of North Austin responded

Thank you so much for the kind words and for sharing your experience! We’re glad to hear you were happy with the customer service at our dealership. We did notice the one-star rating and wanted to check in—was that intentional? If there’s anything we can do to make things right, especially regarding the wait time you mentioned, please don’t hesitate to let us know. Your feedback helps us improve, and we truly appreciate the opportunity to serve you better. Thank you, Cody Webster Service Manager codywebster@lithia.com

May 02, 2025

Every time I go to Kia north they are right there to assist. Keep informed and quick to get you out. More

by darlamdeal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Fox
May 02, 2025 -

Kia of North Austin responded

Thank you for your feedback! We're glad to hear that the team at Kia of North Austin has consistently provided you with quick and efficient service. We appreciate your support and look forward to continuing to assist you in the future!

April 29, 2025

Chris is incredibly personable and thoughtful, not like your regular salesman. He’s really good about getting you answers to any questions you have too. I had a great experience at Kia overall! More

by Vanessa M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Nealy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Kia of North Austin responded

Vanessa, we're delighted to hear that Chris provided such a personable and thoughtful experience at Kia of North Austin. Thank you for sharing your positive feedback with us!

April 25, 2025

Excellent communication! They sent me a video with captions via text to demonstrate what's going on with my car while I was at home. More

by 23seagull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Epstein
Apr 25, 2025 -

Kia of North Austin responded

We're delighted to hear that the team at Kia of North Austin provided excellent communication and kept you informed with a video update. Thanks for sharing your experience!

April 22, 2025

Friendly team, comfortable lobby, and the ladies room was exceptionally spotless! Well done, will return for future service. More

by rachelfling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel and Kevin were great. The housekeeping lady was so friendly and accommodating.
Apr 22, 2025 -

Kia of North Austin responded

Rachel, we're delighted to hear you had a great experience with our team at Kia of North Austin! Thank you for the kind words and we look forward to seeing you again for future service.

April 17, 2025

The service is great and all the service workers are amazing friendly they have great snacks and accommodation I will definitely recommend to anyone More

by ruizmiguelgarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vardasha wells
Apr 18, 2025 -

Kia of North Austin responded

Thank you for the glowing review! We're delighted to hear that our team at Kia of North Austin provided excellent service and accommodations. We appreciate your recommendation and look forward to welcoming you back soon!

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