Kia of North Austin - Austin - Service Center

These guys really have the stellar customer service thing down! I cannot say enough great things about Cody and Daniel! Both these guys were so kind. I had a bit of an emergency situation where my seatbelt c down! I cannot say enough great things about Cody and Daniel! Both these guys were so kind. I had a bit of an emergency situation where my seatbelt completely locked up. Both Cody and Daniel showed legitimate concern for my situation as obviously it was a safety concern. And even though my brand of car typically requires the company car maker for repairs and my car was not a Kia, they were willing to help me and fix the issue so that I did not have to drive around anymore with a non working seatbelt. The issue was fixed in a very short time and their communication with me was incredible! On top of it, they saved me hundreds of dollars. So impressed with every level of service I received from everyone in their service department and would highly recommend them to anyone! Thanks Kia of North Austin Service Department! More

Very good service, wonderful cars. . The main manager is very good, but he goes between 2 dealerships. Which can make it difficult for you when you need Someone who really knows what is . The main manager is very good, but he goes between 2 dealerships. Which can make it difficult for you when you need Someone who really knows what is going on bye. More

I went in for a routine oil change and I was met by a service dept. representative immediately! Then I was signed in told I could go to their comfortable waiting area where there was coffee and snacks! I service dept. representative immediately! Then I was signed in told I could go to their comfortable waiting area where there was coffee and snacks! In a little over an hours time I was told my car was ready and will be driven around for my pickup. And it was delivered after being washed and vacuumed! A great service visit for sure!! More

Organized, app to keep you advised, full car review and recommendations, wash and vac really appreciated. recommendations, wash and vac really appreciated. More

Quick and painless. Great customer service and willingness to stop and explain the process. Highly recommend! Great customer service and willingness to stop and explain the process. Highly recommend! More

Everything was done in a timely manner even earlier than expected. The waiting area was comfortable with free snacks and coffees. expected. The waiting area was comfortable with free snacks and coffees. More

Great service. In and out quickly. Explained what was needed. Felt like I could trust them. In and out quickly. Explained what was needed. Felt like I could trust them. More

From start to finish everything was as I wanted after spending thousands of dollars on a vehicle and warranty. I am pleased. spending thousands of dollars on a vehicle and warranty. I am pleased. More

Zero stars! Took my Sedona in for a couple minor warranty issues involving a sliding rear door and the 12v outlet. After 4 TRIPS to this dealership, one in whic Took my Sedona in for a couple minor warranty issues involving a sliding rear door and the 12v outlet. After 4 TRIPS to this dealership, one in which they had the vehicle for almost a week, the issues still are not fixed. The "customer service" reps are rude and difficult while having no interest in serving the customer. More

The service personnel are always professional and polite. They ensure that all issues are addressed. They do their best to take care of your service needs in a timely manner. They ensure that all issues are addressed. They do their best to take care of your service needs in a timely manner. More