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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
873 Reviews

873 Reviews of Kia of North Austin - Austin - Service Center

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May 14, 2024

I have worked with Daniel Epstein since I purchased my KIA. He is thorough, considerate and knowledgeable. Glad you guys have him around. More

by hurtadorr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Epstein
May 15, 2024 -

Kia of North Austin responded

We're so glad to know that Daniel has been able to assist you with your KIA needs at Kia of North Austin. Thank you for the kind words and we look forward to serving you in the future!

May 11, 2024

I got a screw in my tire and brought in for repair. They got me right in and put on a new tire. I was pleasantly surprised when I got my vehicle back they had washed and vacuumed it! More

by Blue
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
May 13, 2024 -

Kia of North Austin responded

We're glad to know you had a positive experience at Kia of North Austin! It's our pleasure to go the extra mile for our customers. We hope your vehicle is running smoothly now, and we look forward to serving you again in the future!

May 11, 2024

Prompt courteous and full prior disclosure of all work … a good experience and delivered a clean washed car More

by sjordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun chammberlin
May 13, 2024 -

Kia of North Austin responded

We're glad to know you had a positive experience with us at Kia of North Austin! It's our priority to provide prompt and courteous service. Thank you for the review, we appreciate it!

May 07, 2024

Kia of North Austin is convenient and completed the work on my car in a timely manner. The employees were attentive and friendly. More

by Bkaatzb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
May 08, 2024 -

Kia of North Austin responded

We're glad to know that you found our service at Kia of North Austin timely and convenient! Our team always aims to provide friendly, attentive care. Thank you for the review!

May 02, 2024

"I had a very pleasant experience during my service appointment. When I arrived, my service advisor greeted me and collected the necessary information about my vehicle. He informed me that the service More

by blharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacey
May 02, 2024 -

Kia of North Austin responded

Thank you for the review! We're glad to know your service appointment at Kia of North Austin was a pleasant one and that we were able to get you back on the road quickly. See you next time!

May 01, 2024

Great service. Cool app that let me know what needed attention and let me agree or reject each recommendation. It also allowed me to track their progress. Very up More

by Mikail D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Myhra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viki Donjuan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nice lady at accounts received
May 01, 2024 -

Kia of North Austin responded

Mikail, we're glad to know you found our app and service helpful at Kia of North Austin. We always aim for transparency in pricing so it's great to see that reflected in your experience!

April 27, 2024

Had my car looking clean right out of the shop complimentary and an uber for lunch while we waited More

by matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Myhra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Kia of North Austin responded

Matt, we're delighted to hear that you had such a positive experience at Kia of North Austin! Providing complimentary services like a clean car and an Uber is all part of our commitment to excellent customer service. Your satisfaction is our priority, and we're thrilled that we could make your visit convenient and enjoyable. Thank you for choosing us, and we look forward to serving you again in the future. If you need anything else, don't hesitate to reach out. Safe travels!

April 26, 2024

They always take care of me. Appointments are easy to book. Carlos is the best. More

by YY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos, Service Dept.
Apr 29, 2024 -

Kia of North Austin responded

We're delighted to hear that you've consistently had positive experiences with us at Kia of North Austin! Making appointment bookings easy and providing top-notch service are core to what we do. Thank you for highlighting Carlos - we'll be sure to pass along your kind words to him. We look forward to continuing to take care of you in the future. Safe travels!

April 25, 2024

I was told my oil level was good last week. Now my oil light is on . I am not happy and will have a hard time buying another Kia ever. More

by psalerno327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Apr 25, 2024 -

Kia of North Austin responded

Thank you for sharing your concerns and bringing this to my attention. We always strive to deliver precise service diagnostics, so I regret to learn about your recent experience with the oil level in your vehicle. I'd appreciate the opportunity to address your concerns directly with you and work toward restoring your faith in our service. Please reach out at a time that's convenient for you. Thank you, Cody Webster - Service Manager - 737-999-7203

April 24, 2024

Great customer service, communication, professionalism, and staff. Like always - Cody and the service team take care of their KIA family. Ben and his leadership team have created a great customer experienc More

by Coach Trey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Epstein, Ben Klein, Cody Frazier, Wills Philyaw
Apr 24, 2024 -

Kia of North Austin responded

Trey, it's great to know that Cody and the rest of our team at Kia of North Austin provided you with such a positive experience. We appreciate your kind words about our customer service and professionalism!

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