Kia of North Austin - Austin - Service Center

This dealership, in my experience, was top notch. The Service Department associates were eager to help in any way from the moment I drove in to the time I picked up my vehicle when ready. They were v The Service Department associates were eager to help in any way from the moment I drove in to the time I picked up my vehicle when ready. They were very kind and courteous as well. Very customer service oriented. Thank you. More

The service technicians do a good job and the waiting room is clean. The prices are a bit high but things are explained well. room is clean. The prices are a bit high but things are explained well. More

Very honest, caring and helpful dealership. No matter who I talked to or when, everyone was eager to help and kind. No matter who I talked to or when, everyone was eager to help and kind. More

always a pleasure visiting getting my car serviced by my local Kia, from the front desk to the technicians, everything is always on point. Thank you for all you do! local Kia, from the front desk to the technicians, everything is always on point. Thank you for all you do! More

I GOT SCREWED by KIA! My experience with Kia up until 2.5 years ago was fairly good. I was taking my car in for regular maintenance and oil changes. I have records to prov My experience with Kia up until 2.5 years ago was fairly good. I was taking my car in for regular maintenance and oil changes. I have records to prove this. In the summer of 2022, I found out that KIA FAILED to put oil in my car at a routine oil change back in FEB of the same year. Suspiciously right after the powertrain warranty ended. (strike one). I had KIA inspect the vehicle and they REPLACED the entire engine with a new one, free of charge, much to my surprise. Fast forward 2.5 years later, and they are telling me my engine requires $4100 worth of work because of RUSTED BROKEN DOWN parts in my NEW engine that is no longer under the 1 year warranty (strike two). I called the service department and asked if it made sense that a brand new engine would have these problems after just 2 years..... DOES it logically make SENSE that we would be where we are today if you gave me a new engine like you said you did back in 2022? His answer, "I've seen it happen..." I can't help but wonder...Do you do this to people all the time??? (strike 3). I'm no car expert but you can see how they've treated me and come to your own conclusions. Now, my family has to scramble to purchase another vehicle. I struck out.... More

Deja was so great and helpful. I will be back again for my service and repairs I will be back again for my service and repairs More

I would like to see customers be able to give a review score to the engineer, and the review score be open to customers, so that customers have a choice in which engineer they trust, and also so that engi score to the engineer, and the review score be open to customers, so that customers have a choice in which engineer they trust, and also so that engineers can compete with each other to provide quality service. * I am satisfied with Daniel Epstein. I will put my next service to him. More

Excellent service appointment with the team at North Austin Kia. I was in and out and they clearly communicated everything that was happening in real time. This service team always goes above and beyond Austin Kia. I was in and out and they clearly communicated everything that was happening in real time. This service team always goes above and beyond and I cannot recommend this dealer enough. More

Deja Was real help with everything , called me too make sure everything was good , and when I got there she made me feel welcomed and making sure too come back next time. sure everything was good , and when I got there she made me feel welcomed and making sure too come back next time. More

As always kia of North Austin 183 did a wonderful job as always. Thank you kia of North Austin 183!! always. Thank you kia of North Austin 183!! More