Kia of North Austin - Austin - Service Center

Best Customer Service I was visiting Austin and I really needed an oil change and was so happy to know that Kia was right down the road. From the time that I arrived to whe I was visiting Austin and I really needed an oil change and was so happy to know that Kia was right down the road. From the time that I arrived to when I left every associate that I spoke with or saw had a smile on their face and greeted me. They had coffee and waters and snacks for the customers waiting and did let me know that I had a recall and they could take care of it right away with not cost of course. I was also able to go check out the new Kia Stinger and I was so tempted. If I lived in town this would really be my go to Kia for anything. More

The BEST Customer Service Just completely WOWed! Our car was having trouble at take off when it was cold outside. Couldn't replicate the issue, wanted to keep it overnight to Just completely WOWed! Our car was having trouble at take off when it was cold outside. Couldn't replicate the issue, wanted to keep it overnight to spend more time with it. THEN they put us in loaner. THEN they told us we were getting a brand new engine under a recall. THEN after they completed it in the time they told us, the drop off was a breeze. I mean thorough, quick, and put our needs first. Thank you for making this the best customer experience. More

ESC light would not go off. Resolved my issue, and love the new building. Had to wait a while, but it was a nice area to wait in. Eugene was very attentive in keeping me posted. Resolved my issue, and love the new building. Had to wait a while, but it was a nice area to wait in. Eugene was very attentive in keeping me posted. Thanks for the great and friendly service. More

BAD SERVICE DEPARTMENT/PARTS I took my vehicle into Capitol Kia for a tune-up in 2016, 2017 It was discovered the spark plugs were corroded. I had a new battery (at least it was I took my vehicle into Capitol Kia for a tune-up in 2016, 2017 It was discovered the spark plugs were corroded. I had a new battery (at least it was supposed to brand new) in 2016, before the end of 2017 it started dragging. Today it's DEAD! Called the service dept. to and the guy told me it has a two-year warranty but I will have to pay 100% labor to replace/install it. I've had it with KIA, if they think they're getting away with trying to pull something over me, I got news for them. Like I told the guy, I'm submitting my complaint to the Attorney General Office (Consumer Protection) against Capitol KIA. Why should I have to pay them more labor charges for their defective KIA factory battery? I should have bought a new battery from any local car part store it I'd known. More

Above and beyond expectation We are so pleased with the service we received on 6/29/17. We were ready to leave after vacationing in Austin when we noticed oil leaking under our S We are so pleased with the service we received on 6/29/17. We were ready to leave after vacationing in Austin when we noticed oil leaking under our Soul . Called our KIA dealership in Nebraska and got the number for KIA roadside assistance we got set up right away with Southwest KIA Austin and the tow truck driver arrived a little ahead of schedule. When he loaded our vehicle We joked to the driver asking him to tell the service techs to wash and vacuum our vehicle. We were kept in the loop through phone calls by KIA throughout the process . The vehicle was fixed quickly the oil cleaned off the underbody and they washed and vacuumed our car😳and provided a courtesy shuttle to pick us up to get our car. Totally recommend this place. More

We were there for an oil change on our Kia Soul. As we were bored, we went searching the new car lot to see the latest and greatest and prices! Marcus Benitez came up and told us all kinds of relevant inf were bored, we went searching the new car lot to see the latest and greatest and prices! Marcus Benitez came up and told us all kinds of relevant information about the safety aspects and extras you get with your Kia. We learned a thing or two, took a test drive in a hybrid Optima, and registered for the drawing. When we were finished with that, we went back to Service to find that they had cared for our car over and above! Great interactions with everyone there. More

Had an issue with a 6 year old Kia. Marcelo Rosales, Finance Manager, stepped in and made things right. Natacha, Service Dept, was also great. Made the 6 year old Kia run like new. Thank you both Finance Manager, stepped in and made things right. Natacha, Service Dept, was also great. Made the 6 year old Kia run like new. Thank you both for your support. Frank T. More