Kia of Orange Park

extended test drive This dealership was very pushy at time of purchase while signing the paperwork I didn't fully get much time to look it over. I left the lot however ve This dealership was very pushy at time of purchase while signing the paperwork I didn't fully get much time to look it over. I left the lot however very happy with the car they offered me. later to look at contract and find they charged me at 899.00 dollar dealership fee. looked this fee up online to find its for preparing the car for sale. the used car I had gotten wasn't detailed had bad windshield wipers. The tires while yes legal to sale would need replacement in just a few months. I figured this was the worse part of my story. till 10 days later when a call came in asking me to come sign papers. Ounce at the dealership I was told they needed the car back and would be happy to give me a ride home. Left shocked how did we go from signed papers and its all yours the minute you drive it off the lot, to its not yours anymore. I guess they were just letting me test drive the car for 10 days. here are facts about my situation I cam to this dealership because they say on the business card no credit bad credit we can help I didn't have good credit or any credit they said no problem they told me they had a lender for me. we talked about down payment I told them the most I could do was 4,500 down they told me the deal was good to go. After reviewing the contract and seeing 1,500 was for a service plan of oil changes and tire rotations witch this car needed new tires that would come with tire rotations. I asked to take the service plan off the loan. when they caledl to sign asking me to come papers I assumed that was why. not ounce did this dealership tell me I was pending approval when they handed me the keys and I drove off in this car. if you are visiting this lot because you heard they do bad credit no credit well use caution and be advised you might drive off in a car only to test drive if for an extended length of time. christopher pinard was my sales man he took me on a test drive with no gas in the car and had to push it back to the lot sold me a car that was not detailed during the car deal he was pushy and vague asking me to sign papers before I even had seen a selling price for the car. when i came back and was informed that they need the car back he again was very vague couldn't give me answers asked me for 2,000 more down. I made it clear 4,500 that was already paid was max down. his insensitive response without providing me with information as to what the down was changing on the previous loan, was "well we have a car waiting to give you a ride home". Christopher pinard is insensitive After realizing I now have no car or the rental car that my insurance was covering while looking for cars. Also that I went through a lot of hassle to put this car on my insurance that it had my plate transferred to it. He approaches me to tell me they will drive me home in this very car. using the plates I supplied from my previously totatalled car. He then suggested you can come back later this week and pick your plate up. More

Good Service My parents and I were out car shopping and in need of coming home with a car that day. We got out of the car and Dale approached us and asked what we My parents and I were out car shopping and in need of coming home with a car that day. We got out of the car and Dale approached us and asked what we were looking for and I explained I liked the Kia Optima's and he showed us the used selection of the Optima's and I pointed to one and that was it from there. We came home with the car a couple hours later. Dale was wonderful at helping us get the ball rolling and coming home with a new car. More

Great service Very helpful.worked with me was very understanding friendly clean atmosphere the whole process was quick i would buy another car from here happy with Very helpful.worked with me was very understanding friendly clean atmosphere the whole process was quick i would buy another car from here happy with my car More

Habana cuba 1968 La atención muy buena y profesional. A todos hispanos preguntar por cristobal de Puerto Rico encontrar el auto de sueños. Es muy amable saludos cuba La atención muy buena y profesional. A todos hispanos preguntar por cristobal de Puerto Rico encontrar el auto de sueños. Es muy amable saludos cuba More

Walter Lipinski My husband and I have shopped for cars before and never bought but when we decided it was time and came to Kia and meet Walter I knew I wanted to buy My husband and I have shopped for cars before and never bought but when we decided it was time and came to Kia and meet Walter I knew I wanted to buy a car from him. He made our experience not only fun but he communicate with us every step of the way. Treated us like family and was so excited about our achievement and that’s hard to find any more. Thanks again Walter for an amazing experience. More

Awesome! Christopher Pinard was excellent. He was very proactive and took care of us from beginning to end. Highly recommend Chris to anyone looking. Pleasan Christopher Pinard was excellent. He was very proactive and took care of us from beginning to end. Highly recommend Chris to anyone looking. Pleasant experience. More

Excellent love them very nice Very great dealership. I am cery happy about the experience i had with them they made me feel at home witg food and drinks nice.to my kidos Very great dealership. I am cery happy about the experience i had with them they made me feel at home witg food and drinks nice.to my kidos More

New Management, Old Problems I spent 15 minutes trying to schedule a a service appointment online. Didn't work. I tried the chat. The rep promised that a member of the service I spent 15 minutes trying to schedule a a service appointment online. Didn't work. I tried the chat. The rep promised that a member of the service team would contact me shortly. 24 hours later - no contact. I called. Spent 15 minutes on the phone, was connected to 4 different people. Got an appointment, but NO ONE could tell me the specific service I was scheduled for. Was promised (again) that someone would call me shortly. So far (again), no contact. The kicker? Most of my time on the phone was spent on hold, listening to bad music AND advertisements claiming they were under new management and their customer service was greatly improved. I love my Kia, except when it's time to have something done. More

Excellent Service, Pricing & Communication I drove up from Orlando to make this purchase, as Kia of Orange Park was willing to work with the pricing of the car. Very happy with my experience wi I drove up from Orlando to make this purchase, as Kia of Orange Park was willing to work with the pricing of the car. Very happy with my experience with Dale Snyder and Kia of Orange Park! They made the purchase of my new Optima easy and seemless, plus worked out a deal that made the purchase possible for my budget. Originally was looking at the base model of the Optima Hybrid, but was able to move up and purchase the EX. Dale was able to give me a fair price on my trade in and Josh was able to beat my financing I had already secured. A win all the way around for me! Love the car!!! More

Excellent servicr Received excellent customer customer service with Christopher pinard the best knows the business and what he's doing highly recommend you go see him f Received excellent customer customer service with Christopher pinard the best knows the business and what he's doing highly recommend you go see him for Blessed deal. Ask for Chris Pinard. More