Kia of Orange Park

My wife had her 2019 Kia Soul towed there the end of Dec. 2023. She finally got her vehical back today 4/13/2024. Alex was her Service Advisor. This Fiasco starts with her being told her gas was contamina 2023. She finally got her vehical back today 4/13/2024. Alex was her Service Advisor. This Fiasco starts with her being told her gas was contaminated with desiel and repairs not covered by warranty coverage. She went thru the efforts to get 3 gas tests done for contaminates. Murphy Oil, Fl. Dept. of Ag. and our auto ins. co. All 3 tests came back with the same result--No Contaminates found. So, back to Kia she went with the results. Eventually warranty repairs were authorized and the engine was replaced with a Recon. engine. Thru out all this time frame My wife called the dealership and Alex a number of times for updates ,with no response. No calls from them to keep her updated on repair progress. She had to be very persistant with her calls to them. Bottom line here is-If their mechanic had done their job properly to begin with we wouldn't have had to wait almost 4 months to get her car back. Secondly, "Customer Service" ,to us, was terrible. Any further service to her Kia will be done at 1 of the other 2 dealers in the area. More

I was referred to the dealership by a good friend and was treated with the utmost respect. The entire experience from the picking a used car, trading in our current vehicle, and going through Financing was treated with the utmost respect. The entire experience from the picking a used car, trading in our current vehicle, and going through Financing was a great experience. They were very knowledgeable, helpful, courteous and excellent customer service throughout the entire process. We will be buying more vehicles from Sarah. :) More

I made an appointment for 1:00 p. m. for just a simple oil change -- I did not get out of the dealership until 3:00 that day -- I'll have to look for another dealer in our area -- they m. for just a simple oil change -- I did not get out of the dealership until 3:00 that day -- I'll have to look for another dealer in our area -- they should have honored my appointment and at the very least apologized for the delay. More

Very untrustworthy staff. I am completely unsatisfied with the purchase. And they don’t care! I came with what I wanted and was willing to wait on it if it wasn’t in stock. Ho I am completely unsatisfied with the purchase. And they don’t care! I came with what I wanted and was willing to wait on it if it wasn’t in stock. However, the salesman are very pushy and now I know why women are warned not to go purchase a car alone!!! More

I had my maintenance done there and they got me out of there within a hour. Thx Alex there within a hour. Thx Alex More

I had a good experience purchasing my car (from someone that is no longer there) this review is specifically for the service department. I purchased my car from them, and had all maintenance done there f that is no longer there) this review is specifically for the service department. I purchased my car from them, and had all maintenance done there for the first 2 and a half years because I wanted to make sure the warranty had no issues. I started to notice as I took it in every 5-6k miles that they were using a basic maintenance guide to make decision on what was needed, rather than looking at the car and making an actual decision. I took my car in a little early once because I was going on a long road trip and wanted to be touched up and the service tech said "Since I was between x and x they were going to do EVERYTHING on both lists." Now I had gotten the entire first list done the time before, so obviously that is a huge issue. He had it all written up and was ready for me to sign when I realized and called them out on it. I dug in a little deeper and asked why (according to the Kia Forte Owners Manual that comes WITH THE CAR) they were doing an overly aggressive maintenance schedule and "Fixing" things that were on their list, even though the KIA MANUAL did not recommend for another 20-30k miles? Nobody could answer that funnily enough. So Brian Rojas, the Service Center Manager came out, gave me his card, and said to make sure I go to him from now on, to make sure everything is done right. Still without answers, I left and just kept track of what was needed myself as I now know I have to do that as the techs cant be trusted to do what they are supposed to. Over the last 15-20k miles I have gotten oil changes at take5 due to time constraints, and have not had any other preventative maintenance done. This is very important. I went to the dealership last week to ask that my car be run through a full inspection (working with Brian as my tech) as it had not been inspected in quite some time. When I got there, there were two lights on, one for the brake light being out, and one for the daytime running light on the driver side. I told him I would leave the car there, they could handle the recalls, and do an inspection, to let me know if I needed anything. They offered a tire balance/rotation so I accepted. They said nothing further was needed, and I came back two days later to pick up the car. Well guess what was not done when I got there? The two lights. Neither had even been brough up! They completely ignored the dashboard saying "HEY CHECK THIS LIGHT OUT ITS NOT WORKING" and did not perform any kind of inspection. The person who drove my car around dismissed the notifications on the dashboard so I didn't even realize it till the next time I drove my car. I called furious that they clearly did not do an inspection, nor was the obvious work that needed doing done. The tech who was there offered to replace the two bulbs for free if I could come in Monday morning and so I did, 8:30. When I got there Brian told me that "Their inspection cant determine what is GOING to happen" even though the lights were already out when I brought the car in the first time. I let him know I had to leave by 11am, and if they could do a quick inspection and replace those bulbs I could come back another day if anything else needed replacing. At 10:45 he came back to the service room and said there was an issue with the wiring to the front bulb, so that fixture needed replacing, but the other is just a bulb changeout. So 2.5 hours of waiting that day, with CLEAR instruction beforehand and they couldn't even change a lightbulb. On top of that, that means all it took was a lightbulb change for the 2 days it was in the shop the prior week! This service group is a joke, absolutely unacceptable work. When you go to a service shop that you purchased your car from, you expect them to be the experts and do the critical task of taking care of your vehicle as it is needed. They cant even do their jobs properly. You guys need to seriously re-evaluate how you do business More

Sarah is amazing. She really knows a lot about the cars especially the PHEV! She worked with me for almost a year to find the right Sportage PHEV. I would definitely b She really knows a lot about the cars especially the PHEV! She worked with me for almost a year to find the right Sportage PHEV. I would definitely buy another car from her. She even helped me set up all the new settings. She is top notch! More

Typical dealership so stand your ground. They will throw numbers at you and once you settle on something they will have you sign and then take it away without giving you a copy to refer back They will throw numbers at you and once you settle on something they will have you sign and then take it away without giving you a copy to refer back to at the time of signing. Take a picture of what you signed! Associates are nice but overall it was a long, tedious, and slimy process. I've tried to cancel the extra contracts they sold me four times since July and they do not acknowledge me. They still owe me $4k so I am currently looking into attorney's to assist. Go in with armor on; or even better, just go somewhere else. More

Poor customer service! If I could give Kia of Orange Park, zero stars, I would. Especially Kelton Powell. I purchased a vehicle six weeks ago. Chris P was my sales person If I could give Kia of Orange Park, zero stars, I would. Especially Kelton Powell. I purchased a vehicle six weeks ago. Chris P was my sales person and at the time my headlights didn’t work Chris and Kelton Powell assured me that they would fix it and bring it in the following Saturday which I did they had my car for over six hours just for them to tell me that it can’t be fixed and it is an electrical issue.( Per Yancy another manager) The state of Florida requires all dealership to sell cars that have working headlights so I was told to come back and speak with yancy because he was not in. Came back the following Saturday. They had my vehicle another six hours and it was not fixed this time. I spoke with Kelton Powell again and also Dennis Justice and they assured me my vehicle would be fixed a part had to be ordered and they would call me once the part was received. Two weeks went by. I never heard anything. I reached out. No response to my email and no call back. I finally spoke with someone in parts, and they told me a part was never ordered. In the meantime, I wasn’t able to speak with Kelton, Dennis or Yancey. They were never in the office supposedly. Today I finally spoke with Chris P and he goes on to say that Dennis and Yancey is no longer there and he had no idea. He then goes on to say that Kelton doesn’t recall the conversation with me and knew nothing about my headlights not working very unprofessional. They lack customer service and Kelton Powell is a liar. They sold me a faulty car and they knew it had issues with the headlights. Now they are refusing to fix it. Buyers beware especially a used car from Kia of Orange Park. More

My advisor was Bryan he was so amazing, very responsive and kept me updated. Kia of Orange Park is where I would choose every-time. Southside Kia are full Of nasty advisors with third grade mechanics. The and kept me updated. Kia of Orange Park is where I would choose every-time. Southside Kia are full Of nasty advisors with third grade mechanics. They are liars an faulty . Bryan was a true hero my vehicle was at south side kia for two weeks with wrongful information about my vehicle diagnosis. Took it to Orange Park an Bryan & his team fixed my truck and had me back on the road. Thankful for honorable service and kindness people like Orange Park Service Center. More