Kia of Orange Park

Excellext experience Excellent experience, I will recommend Raynard Gilyard and this dealership to my family and friends. It's been 18 years since I bought a new car an Excellent experience, I will recommend Raynard Gilyard and this dealership to my family and friends. It's been 18 years since I bought a new car and this Dealership was worth the wait. More

Tired of wasting my time After two years of regular maintenance, I won't be returning to Kia of Orange Park. In the past two months, I've visited 4 times and waited at least 3 After two years of regular maintenance, I won't be returning to Kia of Orange Park. In the past two months, I've visited 4 times and waited at least 3 hours each time. Quick summary: Visit #1 occurred in mid-June 2016. While driving, my steering wheel locked up and my car died. I immediately scheduled a service appointment. In addition to having this issue looked at, I got an oil change and new tires. No one could determine what caused my car to die. I waited about 4 hours. Visit #2 occurred 4 days later when my car died two more times. I took it in, and after waiting for 3.5 hours, no diagnosis was made. Kia then kept my car overnight for TWO nights, but was still unable to find the issue. Each day, I was promised that someone would call and give me updates, but I had to call and reach out myself. Kia had my car for over 42 hours this time, and I still had no explanation. Visit #3 occurred a month later when my check engine light came on. After waiting 3 hours, a diagnosis was made, but since it was a special order part, I had to come back to have the repair. Visit #4 occurred a few days later when the repair was done. The day prior to the appointment, my TPMS sensor came on. I mentioned it to the device guys when I brought it in because I'd just bought new tires. I was told that the drop in pressure was just due to the extreme heat. Air was added, and I drove away hopeful. My TPMS sensor was on the next day. Within 10 seconds of examination, I found a nail in my tire. How was this missed? I no longer feel comfortable visit Kia of Orange Park. More

Easy to work with My sales person Dewey Hilliad was very friendly and did give you that huge sales pressure you usually get at a dealership. He consistently asked about My sales person Dewey Hilliad was very friendly and did give you that huge sales pressure you usually get at a dealership. He consistently asked about my vehicle needs, price range and promised to work with me even though credit not good. I thought I would have to settle for a car didn't really want but was able to get a luxury car at a decent price. Would definitely recommend coming to the west side than Phillips hwy to my friends/family. More

Customer service I scheduled a appointment for 6/17 at noon to utilize my warranty for interior cleaning. This is the second time i utilized it the first time was awes I scheduled a appointment for 6/17 at noon to utilize my warranty for interior cleaning. This is the second time i utilized it the first time was awesome in and out within an hour. My wife has been there for over 4 hours today and it is still not complete. We have been told that its taking longer cause they keep stopping to clean other cars they just sold. I then requested to file a complaint and asked the name of the service advisor but the lady who was watching her desk while she was at lunch said she did not know her name. I was actually in the market to upgrading one of my cars in a few weeks and decided i will go somewhere else now due to the horrible customer service here. Also when i kept asking whom i file a complaint with they just keep asking me what was wrong and would not point me in the direction of whom to talk to. I ended up filing a complaint with the better business bureau and opted in to talk to the media regatding it also. More

you failed Went here on Monday ready to get a new car, spoke to Eddie. He pissed me off within the first 3 min, "oh I don't think that will be in your price rang Went here on Monday ready to get a new car, spoke to Eddie. He pissed me off within the first 3 min, "oh I don't think that will be in your price range" - I never mentioned my price range. You did not work hard enough for my sale. I never tell my trump card till I'm almost where I want to be price wise. - left went to Family Kia St. Aug - was more than please with there above and beyond great service. Walked out with a brand new 2016 Kia soul, with 4miles on it. ****you guys Failed******** More