Kia of Orange Park

I had a Malfunction Indicator Light (MIL) on in my 2014 KIA Forte. Brought it in without and an appointment and the wait time was very reasonable. Problem was fixed with a software update in very little KIA Forte. Brought it in without and an appointment and the wait time was very reasonable. Problem was fixed with a software update in very little time. More

They greeted me as I drove in...asking how could they help me. They serviced my car fast and their customer service quarters were very comfortable and clean. I could not have been treated better. All help me. They serviced my car fast and their customer service quarters were very comfortable and clean. I could not have been treated better. All I can say is "Thanks for the good customer service".... More

I purchased a used Kia Soul at the end of September. A couple weeks later I got a letter from Kia asking me to trade in that car for a new car and that they would get me a great deal. I came in and looke couple weeks later I got a letter from Kia asking me to trade in that car for a new car and that they would get me a great deal. I came in and looked around and found a 2013 Kia Soul that I really liked. I traded in the 2012 Soul for the 2013 Soul on October 23, 2013. As of today (2/4/14) I still have not received my sticker for my transferred tag. My tag expired on 1/26/14. I have been into the dealership about 6 times trying to get this resolved. Each time, Art told me he would take care of it. He has not. He assured me that he would talk to Carol in tags and get me a new sticker along with the refund check they owed me. I finally got a hold of Carol myself on Friday morning (1/31/14) and she tells me that Art has NEVER said a word to her about any of this. This tells me that either Art is a liar, or Carol is a liar. Either way, one is definitely a liar. Carol then tells me that she will have my sticker and refund check ready for me to come pick up on Monday (2/3/14) and to call her first to make sure. I call Carol at 4:45pm, giving her plenty of time during the day to get what they owe me, and she tells me that the tag is in, but she was too busy to cut me a new check (a check they have owed me since 10/23/13). Every time I have had a problem, whether in the dealership or on the phone, I have asked to speak to the owner or a general manager. Every time I have been denied that request. I have left messages for the general manager, (Curt or Kurt, I've only heard his name mentioned once) and have not received a call back. To top it all off, I was told that the car I purchased was brand new and the reason for having almost 1500 miles was that it was a demo car. My paperwork says they sold me a new car. I have recently discovered that this car was registered and insured by someone else a month before I bought it. That does not sound like a NEW car to me. Avoid this dealership like the plague. They are incompetent, manipulative, and liars. More

Cornelius Jenkins was a great sales person for me. He help me find a car that was affordable for me and in good condition and I am happy with my car. help me find a car that was affordable for me and in good condition and I am happy with my car. More

Me and my husband came in today just to inquire about the kia optima. Ted "Q" met us when we got out of our truck, He immediately put us at ease. I asked a little jokingly if it would be possible to work kia optima. Ted "Q" met us when we got out of our truck, He immediately put us at ease. I asked a little jokingly if it would be possible to work a deal on two vehicles. He said he would see what he could do. We started looking at used cars. He showed us a Toyota Camry with 4000 mile fully loaded and we went on a test drive. He then told us that we could be approved for two cars. When I stepped outside for a moment he shoed me a Chevy Impala again loaded and asked if I liked it. I am tall so cars are not always comfortable. We then test drove that. Our truck that has a few problems he got us a great trade in value. Our payments after all is said and done were a little more than we wanted but still a great deal on two great maintenance free cars. Randy in finance made that part easy. Every one was very professional but at the same time a lot of fun to work with. We laughed the whole time we were there. Today was an absolute blessing. Thank you "Q", Art even though you were not by our side you were in the background, and Randy. You made our day. Now we will be safe driving. More

Things did not go the way I had hoped at 1st, but given the the chance they corrected everything and all turned out GREAT! I would buy another car from Orange Park Kia. Steve Smith gave me a GREAT price on the the chance they corrected everything and all turned out GREAT! I would buy another car from Orange Park Kia. Steve Smith gave me a GREAT price on our new Optima. Thank You J.B. & Jeff for not giving up on this deal. NOW MY WIFE'S HAPPY.... SO I'M HAPPY!!!!!! More

100% positive buying experience thanks mostly to Jay Wenberg! He was friendly and very knowlegeable. WIthout a doubt the best car buying experience I've ever had. Wenberg! He was friendly and very knowlegeable. WIthout a doubt the best car buying experience I've ever had. More

Awesome dealership and staff! Jay was an absolute blessing that day we walked into Kia. I had done an initial online credit app. and car search so we knew what we wanted but were not sure if we could blessing that day we walked into Kia. I had done an initial online credit app. and car search so we knew what we wanted but were not sure if we could attain our dream. On a day that was so busy and hot, Jay made us feel like we were the only customers in Kia at that time. Service above and beyond! I would recommend this dealership to anyone in the market for a car. Thanks a million, the McCann's! More

I came in thinking buying a newer vehicle was impossible due to my financial situation with my trade-in. The dealership worked together wonderfully to make my needs/wants happen. Jay listened to what I want due to my financial situation with my trade-in. The dealership worked together wonderfully to make my needs/wants happen. Jay listened to what I wanted in my new car and genuinely cared about my budgetary needs. I was able to leave the dealership with my new car and now I can have a piece of mind that my car is reliable and maintenance free. I drive extensively for my profession and it is one less thing on my plate to worry about. Thanks!! More