Kia of Orange Park

Was working with Charles through the internet sales for several weeks trying to find the perfect Soul in our price range and specifications. Happened to come by the dealership on a Friday night to see if several weeks trying to find the perfect Soul in our price range and specifications. Happened to come by the dealership on a Friday night to see if anything new had come in and luck would have it there was a new Soul on the lot. While it wasn't in our price range it had all the specifications and then some! We dealt with Clyde and Chris on the initial go through and they made us very comfortable with the entire process. While they encouraged us to make a decision, due to the high demand of the car - there wasn't a high sense of pressure as you would normally get. We left the dealership that night with no car but comfortable knowing that we could think it through and come back early in the morning to close it all out. Clyde gave us his card and cell phone and encouraged us to text him no matter how late to let him know if we had made a decision. We were back first thing in the AM to close out the deal. Not only were they able to work with us on the price of a brand new Soul Exclaim! but they gave us top dollar for our 2002 trade in and was able to beat our local bank and their interest rates by 1% bringing our monthly payment down to a very manageable level. The paperwork experience was rather long and tedius; however, they kept us moving throughout the time. They took us on a tour of the service center, etc. We met with Daniel Carr, Parts Manager - he seemed rather pleasant. Encouraged to see the various services they offer within the service department as well along with competitive pricing. We learned that every quarter they offer Car Clinics where they give your car free service (various offers) and you're permitted in the car bay to watch what they do during the various processes - limited spacing, but interesting nonetheless. After the tour they took us on a tour of our new car. Unlike other dealer experiences, of signing your life away and grabbing a key to head out the door - you get an education from one end to the other on your new car. The overall experience was very good and one that likely will be bringing us back for a repeat. More

I have never had such a wonderful experience in buying a used car. I have bought many new cars dealing with many different Ford stores and never have I had such an experience as this one. Gary was the fir used car. I have bought many new cars dealing with many different Ford stores and never have I had such an experience as this one. Gary was the first person that I interacted with and he was wonderful. Rick helped in getting me financed and worked extremely hard. Here is what I found so profoundly different at Kia. The people working there or at least the ones I had interaction with truly wanted to help and go above and beyond in order to get a customer financed, but at the same time giving excellent customer service. I will recommend this dealership to everyone I know. I will also be back when I decide to get another vehicle. Thank you to all that I had dealings with...you made this a painless experience and appreciate all that every did for me. More

I love my car and i got awesome service from the time i stepped onto the lot. I didnt feel pressure to do something i didnt need. Now i drive a kia soul and wouldnt trade it for the world stepped onto the lot. I didnt feel pressure to do something i didnt need. Now i drive a kia soul and wouldnt trade it for the world More

This is the 3rd car I have bought from Rick, but the first since he has been at Kia of Orange Park. The entire deal took less than an hour to pull together on the phone and I spent less than an hour on first since he has been at Kia of Orange Park. The entire deal took less than an hour to pull together on the phone and I spent less than an hour on the lot at time of delivery. I live in Tampa so everything had to be done long distance, but I was willing to make the drive to take delivery of the vehicle because of the deal and the long standing relationship with Rick. Once on the lot I was immediately greeted and the paperwork was started. Both Rick and Bryan came in on their day off to ensure everything was processed correctly and I was able to get on the road back to Tampa with ease. The sales team was more than helpful in pairing my cell phone to the blue tooth and walking me through all the features on the car. I would recommend this dealership (and already have) to anyone looking to purchase a car! More

Mason was very nice and professional he worked hard to find the car I wanted in the color I wanted. Thanks. I would definitely recommend him to a friend. find the car I wanted in the color I wanted. Thanks. I would definitely recommend him to a friend. More

No hassle. Honest and up front with you from the time you walk through the door. Chris mason did an outstanding job getting us in the vehicle we wanted. walk through the door. Chris mason did an outstanding job getting us in the vehicle we wanted. More

My husband and I recently bought a 2013 Sorento. The sales associate who helped us, Rick Oster, was phenomenal! His friendliness, coupled with thorough knowledge of the product, made this a very pleasa sales associate who helped us, Rick Oster, was phenomenal! His friendliness, coupled with thorough knowledge of the product, made this a very pleasant experience for us. From the moment we walked in the dealership, we were treated with courtesy, friendliness, and respect from all the staff. We left with purchasing a car that we are confident will meet or exceed our expectations. Rick's patience and accommodating demeanor were unwavering, and he excelled at answering every question thoroughly, thus insuring we would purchase the car that was exactly what we wanted. Our sincere appreciation to Rick and all the staff who assisted us in this venture. We strongly recommend Kia of OP to anyone looking to buy a quality, affordable car. You can be assured we will be returning customers! By the way, we absolutely LOVE our new Sorento! It's perfect!! More

My mother in law was looking for a new car. My sister in law and myself came in doing research on her behalf. The plan wasn't to by a car that day just gather information so that when she did decide to come law and myself came in doing research on her behalf. The plan wasn't to by a car that day just gather information so that when she did decide to come in she was educated on her choices. Walter welcomed us and was such a sweet heart. He never pressured us, and truly acted like he wanted to make sure we got my mother in law the best deal he could. He never once acted as if he was out to make the biggest commission he could off us, he acted like a friend not a everyday sales person. Because of the wonderful deal and service Walter gave us my mother in law came down that very same day and bought a car. I had a wonderful experience from beginning to end and in the near future when I'm ready to purchase my own new car I will be coming to Kia of Orange Park to see my new friend Walter. More

I cannot express enough how wonderful this dealership is. In needing to repair my credit, we were hesitant to apply for a car at a dealership. We were expecting to HAVE to go to a Buy Here/Pay Here place and In needing to repair my credit, we were hesitant to apply for a car at a dealership. We were expecting to HAVE to go to a Buy Here/Pay Here place and get ripped off. Not only of our situation of less than perfect credit, I have never had to go through the buying process. My dad was a dealer and I only ever had to just go sign the paperwork for a new car. Now that he has passed on, the thought of having to do this without him sent me into a panic attack. We took a chance, applied online and found a new dealership family. Mason and Irina greeted me immediately and there was never any sugar-coating! They listened to all concerns (and life story), knew my apprehension, were never judgmental and communicated through the whole process. I would have given them 5 stars even if they had come back and told me there was nothing they could do for us. Now we are owners of a 2013 Kia Forte and are paying less than we would have at a BH/PH place for an older vehicle with extremely high mileage. And the warranty doesn't hurt either! Not only was the communication at the dealership stealer, they have kept in touch through the funding of the deal. Please do not hesitate to go online and apply at their website. It is so worth your time. More

The staff were so kind and efficient. They got me the deal I was looking for and I love my new car. I will be referring my friends. deal I was looking for and I love my new car. I will be referring my friends. More