Kia of Port Charlotte | Page 311

I brought my car in for service, it is under warranty, and was told what was wrong was not covered. I questioned what I was told and had to practically beg for them to take a better look. It turns out it and was told what was wrong was not covered. I questioned what I was told and had to practically beg for them to take a better look. It turns out it was a part that was covered under warranty. I don't know if the service department was deliberately trying to rip me off or if they are too lazy to do there job. If I didn't question what they were saying I would have paid thousands of dollars unnecessary. I am very disappointed with the service department. I will not be bringing my car back. I will go out of my way to bring it to another dealership. AND I paid $120.00 for an oil change and did not even get my car washed. More

Very pleasant experience. No pressure to buy and was able to negotiate what I felt was a fair price. Recommend this dealer to anyone looking for a Kia. No pressure to buy and was able to negotiate what I felt was a fair price. Recommend this dealer to anyone looking for a Kia. More

Service department is excellent. My advisor was Rachael Goal and she was extremely knowledgeable. Dealership is immaculate and all employees friendly My advisor was Rachael Goal and she was extremely knowledgeable. Dealership is immaculate and all employees friendly More

very clean and the staff are amazing, very pleasent experience would recommend them to anyone looking for a vehicle experience would recommend them to anyone looking for a vehicle More

Have always been met with friendly competent staff and service. Won't go anywhere else. service. Won't go anywhere else. More

Service was easy to schedule. The service representative was very courteous and got things done. The service representative was very courteous and got things done. More

I’ve always had excellent customer service experience with this Service Department. I highly recommend them. with this Service Department. I highly recommend them. More

We were very impressed with the dealership - our salesperson (Tim Lawhorn) was very pleasant, courteous & extremely knowledgeable about the vehicle we were interested in. Tim answered all of our qu salesperson (Tim Lawhorn) was very pleasant, courteous & extremely knowledgeable about the vehicle we were interested in. Tim answered all of our questions and concerns without any hesitation or needing to seek advise. It is because of Tim and how he treated us - that we purchased our brand new Telluride; and will highly recommend Tim Lawhorn at KIA of Port Charlotte to our friends & family. More

My salesman, Chris, was awesome. He was patient and kind. I definitely would recommend Kia of Port Charlee He was patient and kind. I definitely would recommend Kia of Port Charlee More

I have heard that this business is being sold and it is really obvious in the way everything is being done. It took many hours for our Sorento to get an oil change, a car wash and for them to check and see really obvious in the way everything is being done. It took many hours for our Sorento to get an oil change, a car wash and for them to check and see what was causing a grinding sound in the steering column, I still have to bring it back next week after they get the part to fix it. They had said they would rotate the tires, but on the paperwork I received, that job had been deleted from the list of work. But I was told on pick up that the rotation had been done. I will ask when I drop it off for the work this week, that I want the rotation done since we will be traveling shortly. I’m very disappointed in the huge difference in the service department. How did they forget all that they had been doing to provide good customer service? After leasing our vehicle for 3 yrs and buying it out 4 months ago, We are very disappointed to be losing the great dealership we did have. More