Kia of Port Charlotte

CJ took the time to find what we wanted. The entire staff was amazing. It was a great experience and we will be back. The entire staff was amazing. It was a great experience and we will be back. More

great place to do business friendly staff and professional I would recommend someone to the dealer professional I would recommend someone to the dealer More

During the sale, everything was fine. After the sale, it has been incredibly difficult to get any of the promised work done. My salesman said he would call me to set up the appointment. T After the sale, it has been incredibly difficult to get any of the promised work done. My salesman said he would call me to set up the appointment. Two days later, I called and he said he would call. After a week, I finally got the appointment scheduled. The appointment was supposed to be to fix dents and paint. When I picked up the car, only the dents were fixed, no paint. They didn’t know they were supposed to paint. They said they would set up the appointment and call me. It been over a week now, I’ve called twice but no one has called me back about an appointment. Everyone “understands” my frustration but nobody does anything about it. I’m sure that when I call again later today, I get the same response, someone will call me and thanks for my patience. At this point, I would warn anyone that asks that after the sale the level of service is going to drop dramatically. More

I was notified several months ago of a safety recall with a fix pending, and notified several weeks ago that the fix was now available. I made an appointment for the repair and on arrival was told they didn' a fix pending, and notified several weeks ago that the fix was now available. I made an appointment for the repair and on arrival was told they didn't have the part and would need to order it. The next day I got an email telling me Id missed my service appointment. About a week later the part came in and I made an another appointment for the repair,and on arrival was told they had the part but Kia had a still newer remedy and they'd have to order it. I'd now made 2 30 mile round trips that could have been avoided if anyone had checked a day before the service appointment to see if they were prepared to do the scheduled work. Kia did arrange to pick up and return my car so only my car, but not me had to make a 3rd round trip. I never did meet Maria. This is unbelievably poor service not deserving a star. More

Service was timely and efficient. Received detailed invoice and suggested service. Staff was courteous as always. Received detailed invoice and suggested service. Staff was courteous as always. More

Very nice, well maintained facility. Staff was very helpful and friendly. The option of providing a ride home was a nice bonus. Staff was very helpful and friendly. The option of providing a ride home was a nice bonus. More

Maria’ customer service was absolutely great. She Kept me informed and provided vehicle status as requested. She Kept me informed and provided vehicle status as requested. More

My first experience leaving my Telluride for an oil change was not a good experience. I had a 9 am appointment, came back at 11:30 am and they had not even taken the car in. I did not leave there until change was not a good experience. I had a 9 am appointment, came back at 11:30 am and they had not even taken the car in. I did not leave there until 12:45pm. It should not take that long for an oil change. Then a few days later I got an email saying I missed an appointment and should re-schedule? Yvette Chartier More

kevin and ted were very helpfull with our purchase. we had bought a sportage that my wife was not comfortable driving.we talked to kevin on the phone and he told her to come in and he would help us get we had bought a sportage that my wife was not comfortable driving.we talked to kevin on the phone and he told her to come in and he would help us get another unit. it worked we got the sportage cross. More

Great experience! On time with appointment and service team were very friendly.Excellent customer service! On time with appointment and service team were very friendly.Excellent customer service! More