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Kia of Port Charlotte - Service Center

Port Charlotte, FL

4.5
2,242 Reviews

2,242 Reviews of Kia of Port Charlotte - Service Center

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November 29, 2022

Very busy day. Bill shallow never came out. 2.5 hours for oil, tires, recall no update for time. Fair car wash. More

by Cindywaters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your feedback regarding your recent visit with our Service Department. Bill has transitioned into a management position and may not be performing a similar role to that of your last visit. However, we do understand your frustration with expectations not being met. Our wait times vary depending on several variables throughout the day, and we apologize for not keeping you informed with updates. We look forward to providing a better experience upon your next visit.

November 29, 2022

Wow. Came out of work late Black Friday only to fine my tire pressure way down stop at closest gas station but pressure didn’t stay. Got up early too almo More

by Sharonbakes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teddy Castelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Kia of Port Charlotte responded

We appreciate your loyalty as a Kia buyer as well as your business with our Service Department. Thank you for sharing your five star experience with our team. We are glad to hear we were able to get you back on the road quickly!

November 29, 2022

Top class dealership. Never have I been to a dealership so sparkling clean and staff that treats their customers so well.they explain what is going on every step of the wa More

by katscats52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Lepore
Nov 30, 2022 -

Kia of Port Charlotte responded

Thank you for your five star review regarding your recent Service visit with us. We are glad to have you as a loyal customer and look forward to seeing you again!

November 29, 2022

Received excellent customer service. From scheduling to drop off and pick up the process was easy and convenient. More

by neanann407
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Kia of Port Charlotte responded

We appreciate you sharing your five star experience with our Service Department and look forward to seeing you again!

November 29, 2022

Did a great job and everyone was so nice. Thank you very much. I will be back. More

by Jacklyn505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Steitz
Nov 30, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your five star experience with our Service team! We appreciate you trusting us with the care of your Kia and we look forward to seeing you again,

November 28, 2022

Friendly but not very informative Nice waiting area Good coffee Claim to wash Car & vacuum Floors were still dirty More

by WendyE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Steitz
Nov 30, 2022 -

Kia of Port Charlotte responded

Thank you for taking the time to provide your honest feedback regarding your recent service experience. We do apologize for falling short of expectations when it came to communication and cleaning and will use your comments to help us improve. We hope to see you again so we can turn your average experience into an exceptional one.

November 26, 2022

This team is very friendly and very efficient in their service to their Kia customers More

by Billdow5158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Goal
Nov 30, 2022 -

Kia of Port Charlotte responded

We are glad to hear you had a five star experience with our Service team and appreciate you choosing us. We look forward to seeing you upon your next visit.

November 25, 2022

Was in and out quickly for an oil change out service advisor did a great job in getting the work completed More

by Ampi1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Kia of Port Charlotte responded

We appreciate your five star review and your business. We look forward to seeing you again!

November 25, 2022

Great Service department. Steven got me in and out very quickly. Espresso was great too! More

by robcybulski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Kia of Port Charlotte responded

Thank you for your five star review and for choosing us to service your Kia. We look forward to seeing you again!

November 25, 2022

Service was good. All questions were answered. Service was was longer than told, took 2 hours instead of 1 1/2hrs. More

by atalbert921
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Kia of Port Charlotte responded

Thank you for your positive review, although we do acknowledge we fell a bit short as far as timing. We do our best to complete service during the estimated timeframe - but ultimately your safety is our main concern, so we do not like to rush if your vehicle requires extra time and care. We appreciate you choosing us and look forward to seeing you again.

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