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Kia of Port Charlotte - Service Center

Port Charlotte, FL

4.5
2,242 Reviews
Call Service Center (941) 308-9299

2,242 Reviews of Kia of Port Charlotte - Service Center

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February 04, 2022

Professional, courteous, and timely service. The service team is great, especially Steven. I moved to the area 8 months ago and I have received terrific service every time. More

by diazialicias
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2022 -

Kia of Port Charlotte responded

Thank you for your positive comments about our service team!

February 04, 2022

the service dept is good, we like dealing with the service writers, they're always polite & responsive to our needs More

by CINRON2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Scanlon
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Feb 07, 2022 -

Kia of Port Charlotte responded

Thank you for your positive review!

February 03, 2022

Great customer service love Rachel. She is awesome and very attentive to my needs. Highly recommend More

by AVJ350L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2022 -

Kia of Port Charlotte responded

Thank you for recommending our service department!

February 03, 2022

I was happy about the wait but everyone was super nice and Friendly explained everything to me More

by TOMISHAE4011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Scanlon
Report | Print
Feb 04, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your positive experience with Jacob and the rest of our Service Department!

February 02, 2022

The wait for your car is too long. I was there three hours, contacted twice. More

by BERNADEANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Young girl who greeted me when I pulled into service area., Jacob Scanlon
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Feb 03, 2022 -

Kia of Port Charlotte responded

Thank you for your feedback about your wait time and communication. Your review has been passed on to our Service Manager so we can make improvements where possible.

Feb 03, 2022 -

BERNADEANE responded

I have more to write. First of all, I will not be returning to your dealership. I had a 7:30am appointment. I was there at 7:20am. I was let in at 7:25, but my car sat at the door until 7:50am. I sat almost 3 hours with only 1 contact with Jacob and another contact with a young girl. Around 8:30 the young girl came and wanted permission to run a diagnostic test. I told her to check on my extended warranty. At 9:10 Jacob came and told me about my filters and door button; the oil change was done. Almost 2 hours and the oil change is the only thing they had completed. I told Jacob how long I was there and he said we will get it done and get me out of here. At 10am I looked out the door my car was there so I expected any minute Jacob would come and get me. No, he did not. At 10:15 I went to find him I wanted to go home. He knew how long I had been there why make me wait longer. I left your dealership around 10:30am. Never again. My original phone call to set up the appointment I was told I would be first appointment and everyone would be fresh, alert and I would get out sooner; that did not happen. Also Jacob was not in when I arrived so I could ask him questions or go over any instructions I had. I never saw him until 9:10am. I am truly sorry I had to write this, but I was really mad and upset. Thank you. Bernadeane Thompson

February 02, 2022

They answer all my questions and are pleasant and on time haven’t had any problems More

by JJBRUE10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Matta
Report | Print
Feb 03, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your positive experience with our Service Department!

February 02, 2022

They’re always take good care of me and my car. I will continue using them for my service. More

by brendah544
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2022 -

Kia of Port Charlotte responded

We appreciate you sharing your positive experience with our Service Department

February 02, 2022

Great service, fantastic service writers. I have purchased several vehicle from their dealer an plan to buy more in the future. I only service with kia of port charlotte. More

by MUSKEVITSCH.SHAUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Scanlon
Report | Print
Feb 02, 2022 -

Kia of Port Charlotte responded

Thank you for your five star review and positive comments regarding our team!

February 02, 2022

Rachel was great pleasure to deal with and service was on point feel my car is in good hands More

by STEVENS_CORRINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teddy Castelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your positive experience with our team!

February 02, 2022

Quick and no hassle, Steven is always on top of things and communicates clearly. Electronic scheduling system works well More

by THEPONZ13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2022 -

Kia of Port Charlotte responded

We appreciate you sharing your positive experience with us!

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