Kia of Puyallup

Overall, we had a decent experience and I wouldn’t necessarily recommend not going there, but read more below. I really don’t like the car buying process (outside of my previous experience with Milita necessarily recommend not going there, but read more below. I really don’t like the car buying process (outside of my previous experience with Military Auto Source which is no haggle), but the sales associate we dealt with was very pleasant and tolerated our two little ones, who ran out of patience as the deal for our 2023 Kia Sorento Hybrid was being finalized, quite well. HOWEVER, definitely do your homework on trade-in value if you’re looking to trade and stick to your guns on your price (or shop around). Their website (like most others) will direct you to Kelley Blue Book (KBB) to get a rough estimate of your trade-in value, but they use CARFAX as their starting point (as do most dealerships I believe). And for me, they initially offered the lowest end of the CARFAX estimate, which I suppose is typical, but it was $3000 under my original $20,000 goal (right in the middle of the KBB estimated value for trade-in) and definitely not a top dollar offer. They went up from there using the “let me go talk to my manager” routine several times, but never quite reached my goal. My vehicle, a very clean 2017 VW GTI Sport with just over 27,000 miles, was in a no damage fender bender and they a) suggested that meant it had a dirty title (which it does not) and b) it would be more difficult to sell as a result (ok, maybe). I told them I planned to sell it privately for $23,000 and believed that’s around the number they were likely to sell it for and was told “the manager” said it would probably be re-sold for about $21,000. It’s on their website today priced at $23,995. Good for them, but feels like their valuation was disingenuous at the very least.I even got an incredulous look when our negotiations got to within $800 of the new number I was willing to accept, which was sill $1000 under my original goal, as if a family of 5 was now trying to bilk a dealership instead of the other way around. I also made the mistake of letting them know up front that I wasn’t looking to finance the new car so don’t do that. I suspect that played a role in the lowball initial offer on my trade-in. As for pricing on the 2023 Kia Sorento Hybrid, it was marked at MSRP so that was simple enough, although they wanted us to believe that meant they wouldn’t make any profit ignoring the fact that MSRP is not the same as invoice pricing. The MSRP pricing was really the only reason we chose Kia of Puyallup since other locations still had their markups added despite it being time to clear old inventory for incoming 2024s. That’s about it. Not a bad experience, but a typical car buying experience I suppose. More

Jenna and DeSean were a pleasure to work with! They were able to get me the vehicle I was searching for, without giving up. Jason F had my financing done in a flash. Best experience buying a car H They were able to get me the vehicle I was searching for, without giving up. Jason F had my financing done in a flash. Best experience buying a car HANDS DOWN from anywhere ❤️ More

I was so happy with the service I received from Brandon at Kia Puyallup. He was very knowledgeable about the vehicle o wanted and answered every question as we went over the vehicle and let me tell you th at Kia Puyallup. He was very knowledgeable about the vehicle o wanted and answered every question as we went over the vehicle and let me tell you there was a lot of them. There was no high pressure to buy the vehicle and no calls to my house saying things like this deal might not be around long and this is the last one like that or someone else is very interested in it. Overall I was extremely satisfied with the whole buying experience. I would highly recommend Brandon and KIA of Puyallup to all my friends. More

Jenna went over and beyond to help me find the car I wanted. She went all the way to Portland and succeeded when others had given up. wanted. She went all the way to Portland and succeeded when others had given up. More

We had a wonderful experience at Kia of Puyallup. Thank you Scott for all your help! We love our Telluride! Thank you Scott for all your help! We love our Telluride! More

This dealership service department shut the check engine light off on my relatives Kia and sent them on their way because they were either too ignorant or didn’t want to take the time to figure out what the light off on my relatives Kia and sent them on their way because they were either too ignorant or didn’t want to take the time to figure out what the issue was only for the light to come back on within a week. More

Michael was are salesman. .He Was Fabulous ..Took The time to explain everything.. If I get another car will definitely be there..Thank You S0 Very Much.. Finance guy did an .He Was Fabulous ..Took The time to explain everything.. If I get another car will definitely be there..Thank You S0 Very Much.. Finance guy did an excellent job.. More

Bought a 2023 Kia Soul. That was my 2nd choice car going in behind the Forte but they were all sold out. Had Desean as the salesman. Chill guy. No pressure to buy but again, That was my 2nd choice car going in behind the Forte but they were all sold out. Had Desean as the salesman. Chill guy. No pressure to buy but again, i was going to buy a car regardless. Would definitely recommend. More

They really care about thier customers before and after the sale. Go and buy a car at kia of puyallup the sale. Go and buy a car at kia of puyallup More

I was very unimpressed with the sales team - I live in the Portland area and have been looking for a hard-to-find Telluride. I hate it when you inquire about a vehicle and then are bombarded by multiple p the Portland area and have been looking for a hard-to-find Telluride. I hate it when you inquire about a vehicle and then are bombarded by multiple people from the dealership - in this case it was first Austin and then Harper. I responded to every request - but Austin was not receiving my responses to his email(s). Finally figured that out and moved to text communication. A coupe of vehicles came available - Austin would text me - and I would tell him the vehicle would not work for me. Then he texted me that one was available that I was interested in. I promptly responded my interest - and asked a few other questions - like how much out the door? He then responded, "oh crap - you're from out-of-state? - Our owner won't sell any cars out of state." Thanks for wasting my time - this would have been REALLY EASY to ascertain at the beginning of the process. After all this - I get a canned email from the sales manager thanking me for considering them and giving them an opportunity..... Again - thanks for wasting my time. More