Overall, we had a decent experience and I wouldn’t
necessarily recommend not going there, but read more below. I really don’t like the car buying process (outside of my previous experience with Milita
necessarily recommend not going there, but read more below. I really don’t like the car buying process (outside of my previous experience with Military Auto Source which is no haggle), but the sales associate we dealt with was very pleasant and tolerated our two little ones, who ran out of patience as the deal for our 2023 Kia Sorento Hybrid was being finalized, quite well. HOWEVER, definitely do your homework on trade-in value if you’re looking to trade and stick to your guns on your price (or shop around). Their website (like most others) will direct you to Kelley Blue Book (KBB) to get a rough estimate of your trade-in value, but they use CARFAX as their starting point (as do most dealerships I believe). And for me, they initially offered the lowest end of the CARFAX estimate, which I suppose is typical, but it was $3000 under my original $20,000 goal (right in the middle of the KBB estimated value for trade-in) and definitely not a top dollar offer. They went up from there using the “let me go talk to my manager” routine several times, but never quite reached my goal. My vehicle, a very clean 2017 VW GTI Sport with just over 27,000 miles, was in a no damage fender bender and they a) suggested that meant it had a dirty title (which it does not) and b) it would be more difficult to sell as a result (ok, maybe). I told them I planned to sell it privately for $23,000 and believed that’s around the number they were likely to sell it for and was told “the manager” said it would probably be re-sold for about $21,000. It’s on their website today priced at $23,995. Good for them, but feels like their valuation was disingenuous at the very least.I even got an incredulous look when our negotiations got to within $800 of the new number I was willing to accept, which was sill $1000 under my original goal, as if a family of 5 was now trying to bilk a dealership instead of the other way around. I also made the mistake of letting them know up front that I wasn’t looking to finance the new car so don’t do that. I suspect that played a role in the lowball initial offer on my trade-in. As for pricing on the 2023 Kia Sorento Hybrid, it was marked at MSRP so that was simple enough, although they wanted us to believe that meant they wouldn’t make any profit ignoring the fact that MSRP is not the same as invoice pricing. The MSRP pricing was really the only reason we chose Kia of Puyallup since other locations still had their markups added despite it being time to clear old inventory for incoming 2024s. That’s about it. Not a bad experience, but a typical car buying experience I suppose.