Kia of Round Rock

Veterans beware!! If you are a VETERAN PLEASE DO NOT GO TO ROUND ROCK KIA!! I called ahead of time back in February stating I was looking for a good commute car that is If you are a VETERAN PLEASE DO NOT GO TO ROUND ROCK KIA!! I called ahead of time back in February stating I was looking for a good commute car that is reliable. With 3 kids and a wife, I’m the main source of income. When I arrived at Kia in Round Rock I was greeted with "Thank you for your service we here at Round Rock Kia will take great care of you and have some cars lined up for you to look at" Those words stuck and made me feel really good about my choice to choose Round Rock Kia. Fast forward to this week 4 months after getting the car, it breaks down with a little over 60K miles and needs a new transmission. Talked to management (Brandon) who pretty much said you declined our warranty so too bad soo sad. The warranty that was suggested to me for 1 would have expired already and 2 was overpriced for what they was offering. I did have money set aside for normal things such as leaks, tires etc. But not… a new transmission. My car is a 2014 and there should be no way a new transmission should be needed if I followed the manual for maintenance. The car I traded in was from a mom and pop shop and lasted me 267K miles! But I can't get a car that last 60K miles at a certified dealership?? I find that very hard to believe and Round Rock Kia has lost all my trust. I guess after they got my $14,200 dollars that's when "taken care of a veteran" went out the window. Now I have to fork over another $3700.00 dollars to them to get my car fixed. Great job Round Rock Kia, Great job. I should have stayed with the mom and pop shop. At least they know how to really treat their customers and their vehicles last. Since I’m stuck and have to give Round Rock Kia more of my money I guess I’ll just wait on the corner while they fix my car with a sign that reads: Honk if you support Veterans since Round Rock Kia surely doesn’t. Good day More

Liars, sold the car right out under me!!! I see that these guys get pretty good rating but looks like a lot of "first and second time buyers". Wasted hours upon hours (10+hrs, research, phone I see that these guys get pretty good rating but looks like a lot of "first and second time buyers". Wasted hours upon hours (10+hrs, research, phone calls and round trip drive), talked to them 6 times in a single day 830am- 215pm when I said I'll be up there around 5pm to sign the paperwork because it will take me that long to drive up there and through Austin traffic got a call 5 minutes before arriving at the dealership informing me that the car was sold! With family and all in tow and braving bad weather, floods and rain and these guys had the nerve to pretty much say too bad so sad! That's what you can expect from them because they see you just as a number! I understand the business aspect and I'm one out many who will visit this dealership. I just want to let everybody know how these guys will treat you, especially veterans cause I'm a retired veteran... working with USAA to get these guys removed from preferred dealership list! Wrote an email letter to the general manager and have yet to hear from them! NO STAR !!! had to mark 1 star! but really NO STAR!!! More

Brent Gramah great service Went to Round Rock Kia for a car and Brent Graham got me into a new car.... 5 star service ... I highly recommend people to go check them out. Went to Round Rock Kia for a car and Brent Graham got me into a new car.... 5 star service ... I highly recommend people to go check them out. More

We brought our 1st family car and it is fantastic I went to look around for a family car and Ronnie walked up to me ask me what I was looking for in a car and I responsed I need something with room an I went to look around for a family car and Ronnie walked up to me ask me what I was looking for in a car and I responsed I need something with room and nice and I appreciate everything you did for us Roberto Nieto and the knowledge of the van was awesome we are in love with our new car. More

brand new soul with only 3500 miles cost me $600 in loss of My 2015 Soul purchased new only had 3500 miles on it and would no longer accept gas when I tried to add to my half tank. I researched and found this i My 2015 Soul purchased new only had 3500 miles on it and would no longer accept gas when I tried to add to my half tank. I researched and found this is an issue with Souls that goes back to at least 2011. I was the only customer in the service line when they opened at 7am. I purchased the vehicle and an extended warranty along with a service plan. I drive as a temporary job so each day without my vehicle costs me $150. Not only did I not get a call about my vehicle as promised' but when I called the service advisor he attempted to blame the problem on me. In addition, he stated that he cannot get the part for this common problem for another 3 days! This was unacceptable so I called back to speak to a service manager but was sent to her voicemail. That was Saturday at 11 a.m. It is now 10 p.m. on Monday and I am still waiting on my callback. Stay far away from this place. I have consulted an attorney regarding my $600 loss of income; they should get my attorney's so It for my loss, emotional anguish and attorney's fees by the end of the week. Apparently I am not the first person who has been treated badly by this company More

Went for oil change, bought a truck Went in for service and was walking the lot when I came across a Dodge Ram 1500. It was a truck that was on my list of gotta get. Latonya was my sales Went in for service and was walking the lot when I came across a Dodge Ram 1500. It was a truck that was on my list of gotta get. Latonya was my sales person and she was very helpful. She even rode to my house with me to see if the beast would fit into the garage. It didn't, but I still bought it. She helped with ordered side rails for it too.(needed a step stool to get in it ) She spent most of the day with me, because I didn't make a fast decision. MEagan in the service dept also very helpful with the transition. More

don't waste your time like they waste yours Back in December I bought a 2015 kia soul+, was kind of rushed and pressured into the sale but did like the vehicle. After a month or so of owning the Back in December I bought a 2015 kia soul+, was kind of rushed and pressured into the sale but did like the vehicle. After a month or so of owning the car I started to have electrical issues with the car, went in for my first oil change and notified them and they told me that I would have to schedule an appointment time and would have to find my own transportation and would not provide a rental. Went back again 2 weeks later SAME issues, they try to tell me that because I have a system in my vehicle that that is what's causing the problems.. that's odd because they were issues before the stereo was installed, so explain that.. so problem persists and I drop it off 2 more times and still can't find the problem so they just replace the modules and say it's fixed. Well tonight I get a phone call saying that I have to bring the car in and duplicate the problem with there "master" mechanic, if anyone knows electrical problems, you can't just make them happen. So needles to say DO NY WASTE YOUR TIME WITH THIS DEALERSHIP FROM SALES DOWN TO SERVICE!!!! By far the worst dealership experience all the way around. Dustin R More

Warranty work Don't buy from round rock kia, they don't honor your warranty that they brag about when you are buying the car. Bunch of rip offs... Don't buy from round rock kia, they don't honor your warranty that they brag about when you are buying the car. Bunch of rip offs... More