Kia of Round Rock

brand new soul with only 3500 miles cost me $600 in loss of My 2015 Soul purchased new only had 3500 miles on it and would no longer accept gas when I tried to add to my half tank. I researched and found this i My 2015 Soul purchased new only had 3500 miles on it and would no longer accept gas when I tried to add to my half tank. I researched and found this is an issue with Souls that goes back to at least 2011. I was the only customer in the service line when they opened at 7am. I purchased the vehicle and an extended warranty along with a service plan. I drive as a temporary job so each day without my vehicle costs me $150. Not only did I not get a call about my vehicle as promised' but when I called the service advisor he attempted to blame the problem on me. In addition, he stated that he cannot get the part for this common problem for another 3 days! This was unacceptable so I called back to speak to a service manager but was sent to her voicemail. That was Saturday at 11 a.m. It is now 10 p.m. on Monday and I am still waiting on my callback. Stay far away from this place. I have consulted an attorney regarding my $600 loss of income; they should get my attorney's so It for my loss, emotional anguish and attorney's fees by the end of the week. Apparently I am not the first person who has been treated badly by this company More

Went for oil change, bought a truck Went in for service and was walking the lot when I came across a Dodge Ram 1500. It was a truck that was on my list of gotta get. Latonya was my sales Went in for service and was walking the lot when I came across a Dodge Ram 1500. It was a truck that was on my list of gotta get. Latonya was my sales person and she was very helpful. She even rode to my house with me to see if the beast would fit into the garage. It didn't, but I still bought it. She helped with ordered side rails for it too.(needed a step stool to get in it ) She spent most of the day with me, because I didn't make a fast decision. MEagan in the service dept also very helpful with the transition. More

don't waste your time like they waste yours Back in December I bought a 2015 kia soul+, was kind of rushed and pressured into the sale but did like the vehicle. After a month or so of owning the Back in December I bought a 2015 kia soul+, was kind of rushed and pressured into the sale but did like the vehicle. After a month or so of owning the car I started to have electrical issues with the car, went in for my first oil change and notified them and they told me that I would have to schedule an appointment time and would have to find my own transportation and would not provide a rental. Went back again 2 weeks later SAME issues, they try to tell me that because I have a system in my vehicle that that is what's causing the problems.. that's odd because they were issues before the stereo was installed, so explain that.. so problem persists and I drop it off 2 more times and still can't find the problem so they just replace the modules and say it's fixed. Well tonight I get a phone call saying that I have to bring the car in and duplicate the problem with there "master" mechanic, if anyone knows electrical problems, you can't just make them happen. So needles to say DO NY WASTE YOUR TIME WITH THIS DEALERSHIP FROM SALES DOWN TO SERVICE!!!! By far the worst dealership experience all the way around. Dustin R More

Warranty work Don't buy from round rock kia, they don't honor your warranty that they brag about when you are buying the car. Bunch of rip offs... Don't buy from round rock kia, they don't honor your warranty that they brag about when you are buying the car. Bunch of rip offs... More