Kia of Round Rock - Service Center

Sean and Josh in the Service Department- are the BEST!! Take it from this Lady Veteran who tells it like it REALLY is!! Sean, Josh and the ENTIRE SERVICE DEPARTMENT ARE THE ABSOLUTE BEST!! I have a 2017 KIA Take it from this Lady Veteran who tells it like it REALLY is!! Sean, Josh and the ENTIRE SERVICE DEPARTMENT ARE THE ABSOLUTE BEST!! I have a 2017 KIA Forte and they keep "her" road ready- oil changes, car washes and recall maintenance with a smile! They ALWAYS go the extra mile! I am a KIA Customer for life! The environment, the staff, the KIA "family" of buyers who chit chat while waiting in the lounge while our cars are being fixed by TOP NOTCH MECHANICS and the AWESOME SHUTTLE DRIVERS- everyone in the SERVICE DEPARTMENT and the PAYMENT WINDOW and PARTS DEPARTMENTS, should be recognized for the way they work together like a well oiled, finely tuned KIA Professional "machine" , to ensure a satisfying visit for each individual customer. I used to be a "Mac Haik Loyalist" (for 8 years)... But SOUTHWEST KIA HOLDS THE CROWN FOR TOP NOTCH, EXEMPLARY SERVICE!! Keep up the great work- my next auto purchase will be a Southwest Kia, for my daughter's college graduation gift #KiaFamily #ArmyStrong More

Service Center Staff I'm a long time Kia fan. This is my second Soul and I have never had a bad service experience with sales or service. I bought both Kia's at the Ande I'm a long time Kia fan. This is my second Soul and I have never had a bad service experience with sales or service. I bought both Kia's at the Anderson Mill location and moved to Jarrell last year. I decided to try the Round Rock location and will continue to take my car to them for service in the future. The Anderson Mill service staff have always been wonderful; however, the Round Rock service team has just been incredible. I've had two oil changes with them and I have literally been met in the service bay drop off area upon arrival. My car has always been ready on time and the staff continuously check on me. I can't remember the name of the young man that helped on my last oil change, and feel free to look in my records for his name, he was outstanding. I recently had a mystery noise from under my dashboard. I was in Taylor when the sound started and called the Round Rock Service Department. They told me to bring the car in and started looking at it immediately when I arrived. I waited for my car for a little over an hour, but Jamie Mace went out of her way to make sure I was taken care of. The Kia mechanic found the issue, and as bizarre as the issue was, Jamie was incredibly helpful and understanding. In short there was nothing wrong with my car and a foreign object had become lodged under the steering column. Jamie even gave me her contact number in case I had any problems getting to work (in South Austin) when I left the dealership. Many thanks to the Round Rock Service Department team for the professionalism and outstanding customer service. More

Perfect service My visit with kia was fast and the employee seen took care of my car and I. Very proud to say I service my car with kia. My visit with kia was fast and the employee seen took care of my car and I. Very proud to say I service my car with kia. More

Excellent. I brought my car in for regular maintenance. I was greeted immediately when I arrived, my car was ready in the time-frame I was told, and the staff w I brought my car in for regular maintenance. I was greeted immediately when I arrived, my car was ready in the time-frame I was told, and the staff was friendly, efficient, and professional. More

LOVE Kia of Round Rock!! Since the day we purchased our 18’ optima KIA of Round Rock has been by our side every step of the way! The service department is truly amazing, they Since the day we purchased our 18’ optima KIA of Round Rock has been by our side every step of the way! The service department is truly amazing, they take there time go over what you need done and then they get it done! We are so fortunate to have this dealer for life, couldn’t imagine going anywhere else! More

Great Staff - Superior Customer Service I got a nail in the tire of my new Kia. They fit me in and were so nice. They fixed it for $21 without trying to sell me anything additional, which I got a nail in the tire of my new Kia. They fit me in and were so nice. They fixed it for $21 without trying to sell me anything additional, which is always refreshing. More

Excellent and speedy service Staff was very friendly and helpful in a time I felt panicked and lost. I called in ahead of time to get a tow truck to take me here. I was worried ab Staff was very friendly and helpful in a time I felt panicked and lost. I called in ahead of time to get a tow truck to take me here. I was worried about the outcome of my pligh but Zeke helped me find an affordable, temporary solution since I lived so far away. I really felt like they were helping me with what was best for me, and not what was in the best interest for them. Says a lot about the way they see their customers. I’d definitely return here should anything happen to my car near the area. More

service Fast consistent service. They took care of the car and got me on my way. what else can I say. it was fast. very fast Fast consistent service. They took care of the car and got me on my way. what else can I say. it was fast. very fast More

Well Done Been with SW Kia for a year. Perfect car and perfect Red Carpet service from the outstanding Service Advisor Julia Cerillo. Friendly service oriented Been with SW Kia for a year. Perfect car and perfect Red Carpet service from the outstanding Service Advisor Julia Cerillo. Friendly service oriented team! More

7,500 maintenance Julia was very professional and friendly. She made me feel that she cared about me and my vehicle. She pointed out something that could be done, but Julia was very professional and friendly. She made me feel that she cared about me and my vehicle. She pointed out something that could be done, but I did not feel pressured to do it. More