Kia of San Angelo

Buyer beware. I love my Kia. I wish I could say the same about the experience of buying it from here. Here is a bit of advice: When you say "no add-ons," rea I love my Kia. I wish I could say the same about the experience of buying it from here. Here is a bit of advice: When you say "no add-ons," read every line of the paperwork they put in front of you. I found dealership products included in the initial paperwork despite making my wishes clear. When you're told "zero down," check exactly how that number was reached and which rebates or incentives are being applied. If your new vehicle is being transferred from another dealership, ask beforehand whether it will be transported or driven. Better yet, ask for documentation of the mileage before and after the transfer. Mine was driven nearly 300 miles from Amarillo to San Angelo without that being disclosed to me beforehand. Most importantly, check the physical odometer against the Odometer Disclosure Statement before signing. My executed disclosure stated 15 miles. The dealership later confirmed the vehicle had approximately 332 miles when I took possession. I served this country for over a decade. I don't expect special treatment because of that. I do expect transparency and accuracy when I'm signing a major financial contract. Love the Kia. The buying experience is another story. More

We went to the dealership at least 3 times looking at vehicles.And finally, we decided on purchasing one Rodney, our salesman helped us immensely.And the whole process was very painless vehicles.And finally, we decided on purchasing one Rodney, our salesman helped us immensely.And the whole process was very painless More

Not very attentive, customer service lacks a great deal. Wait time was extremely excessive. Did not care to spend my vacation time waiting on service Wait time was extremely excessive. Did not care to spend my vacation time waiting on service More

everything went well, and was done quickly, everyone was very professional, and did a very good job very professional, and did a very good job More

I have always been met courteous response and a Texas welcome. When shown my Kia checks list each questions was thourly explained. Excellent service department. welcome. When shown my Kia checks list each questions was thourly explained. Excellent service department. More

Knowledgeable, fair, honest, professional . . Charles was all of this and differently much more than that. . Charles was all of this and differently much more than that. More

Charles was an awesome advisor. He was able to pencil me in on short noticed. He was able to pencil me in on short noticed. More

The timing was perfect! They drop you off at whenever location you want, they also pick you up. They drop you off at whenever location you want, they also pick you up. More

They fixed everything I asked them to and got everything updated in a timely manner. updated in a timely manner. More

1. They kept my car in the service dept longer than they said for a warranty repair, which wouldn't have been a big deal but they wouldn't give me a loaner. I asked to speak to my salesperson and they said said for a warranty repair, which wouldn't have been a big deal but they wouldn't give me a loaner. I asked to speak to my salesperson and they said that she would reach out. They had me panicking because I'm a Hospice nurse and I only have one vehicle. I even left a voice message for the GM. Well when the shuttle driver got me back to the dealership, I found Alissa, my salesperson and it took her all of 2 seconds to tell me that she could put me in a loaner. I also needed my car back by the next day because I left town on Saturday to go to MS. Well I got the car back the next day but when I took it to the car wash the very next morning there is a HUGE dent in the passenger side front quarter panel but I had to leave to go out of town to see a dying relative. Every time the service dept said they would call me back, they never did and it was like pulling teeth to get anyone else on the phone. Even the GM NEVER returned my call. I'm VERY disappointed with the whole ordeal. Alyssa was AWESOME when I could get in touch with her. I had to drive to MS and just texted her with pictures of the dent. We'll see if they are going to make it right but I don't have much hope for that. As a nurse, I get very upset with the crappy customer service these days. If I was their nurse and gave them the same service, they would probably suffer and die. Just saying More