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Kia of South Austin
Austin, TX
668 Reviews
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Showing 668 reviews
December 23, 2025
I called before I brought my vehicle in for a tire repair, and talk to the service department. They told me there would be no charge if it was just a patch. I also confirm this with a second worker be repair, and talk to the service department. They told me there would be no charge if it was just a patch. I also confirm this with a second worker before I brought it in. They told me nothing was wrong with my vehicle. Then I had to bring it back the next week because it kept losing air. Then they found the nail and insisted after it was $40 and I could take it or leave it. Did not care that I was told it would have been covered. Between the two visits I had waited there over 6 hours when I could have just taken this somewhere else to get it fixed for cheaper and not have to wait that long. The whole reason I brought it there was because they told me it would be covered. Very poor service More
by Alexjwil
Employees Worked With
Derek Jackson
December 12, 2025
I went in to get an oil change after receiving a coupon from Kia in my email for a $19.99 oil change. Made an appointment told Ana the service asociado when I got there I had a coupon she said she saw it o from Kia in my email for a $19.99 oil change. Made an appointment told Ana the service asociado when I got there I had a coupon she said she saw it on the iPad, said the way was between 1-2 hours, which is ridiculous for an oil change. I waited got the text about service, which you should really change if the customer is waiting the service advisor should come talk to the customer face to face thats just laziness. I had to get up and go talk to Ana because the price on the text was $96 I told her I didn’t want to accept and sign because I had a $19.99 coupon she said she would take care of it and come get me, she did a bit later and handed me the invoice, it said $86 i said AGAIN I have a coupon for $19.99 oil change, she said she would get someone to fix it, so I waited and she came back and th invoice was for $39.01, i said wait why is it this and now $19.99 she said the fees and said can you explain that to me…deer in the headlights look, she couldn’t explain to me fees that are a part of her everyday job…I didn’t punch I just said ok gave her my card as she went to scan it i said out loud to no one “your coupons are xxxxxxxx” didn’t yell or anything just said it. She came back asked me to sign the invoice I didn’t and proceeded to write on it she told me I didn’t need to do that i said yes I did, she’s tried to pull the paper out form u set me as Im writing, I wrote “will not be coming back coupon is a lie” she then told me I was no linger welcome to come back i said no problem I wasn’t going to come back anyway, asked her where the key to my car was she said in your car, didn’t tell me where it was parked or anything. I walked outside looked for my car, a nice tech asked if I needed help i said yes Im trying to find my car he TOOK me to my car something Ana should have done any service should walk their customer to their car. I will not be going back I can tell customer service is not in the service departments mind which is sad. More
by leahvillanueva52
Employees Worked With
Ana Rodriguez
December 05, 2025
I purchased my vehicle from them, if your going to sell a vehicle, you should know how to work on them. They have not been able to fix my hood rattling and have been in over 5 times for this same issue. Set vehicle, you should know how to work on them. They have not been able to fix my hood rattling and have been in over 5 times for this same issue. Set an appointment to get my oil changed and was told they would make sure to pre order my filter so I didn't have to wait for it to be delivered once I arrived, it was not done so I had to wait an extended amount of time for the filter to arrive. On top of that while I was there, there was an elderly couple trying to get their car and come to find out there was another vehicle blocking them in and the employees could not locate that vehicles keys for at least 20 minutes. I would never recommend anyone to purchase any vehicle from here or to have service done here. Not once have I had a good experience with them. More
by amysmiech
Employees Worked With
Derek Jackson
November 22, 2025
From the moment I spoke to the first person, I was greeted professionally. I was taken care of throughout the entire process. Communication was great ,and the service was very fast. greeted professionally. I was taken care of throughout the entire process. Communication was great ,and the service was very fast. More
by jclintern
Employees Worked With
Salvador Ortega
November 18, 2025
Sal in the service department was very informative and thoughtful. He got the speciality part on order for me and got my car scheduled right away. thoughtful. He got the speciality part on order for me and got my car scheduled right away. More
by jassiline.zurheide
Employees Worked With
Sal from the service dept
November 13, 2025
Have my car for more than a month, wouldn’t update me unless I called and even then couldn’t get an answer. When they did give me a time it was end of the week, end of day, Monday at worst, end of day Tu unless I called and even then couldn’t get an answer. When they did give me a time it was end of the week, end of day, Monday at worst, end of day Tuesday, for me to finally get a call end of day Wednesday. No loaners and I have to lose money for a rental not being to go to work the two weeks because I wasn’t told about Kia consumer and rentals. This was my worst experience with this dealership, probably my last, and I just don’t see myself wanting a future Kia. More
by armandoestrada
Employees Worked With
Derek Jackson
