Kia of South Austin

This dealership sells lemons and is extremely unorganized. My partner made the mistake of buying a car here. Within a month, the windows were no longer working. They’ll set an appointment, we show up to drop the car off, and come back at the scheduled pick-up time just to hear that they did not have the part. We’ve made four visits for this same issue without it being resolved. This is just a terribly ran business. Wish we never bought here.

have never been as disgusted with a business’s practices as I was (and am) with Kia of South Austin. My husband purchased a used vehicle from them with the understanding that, as they’d alleged on their website, each vehicle had been rigorously inspected and examined by their team of mechanics. Talk about false advertising! That very day, as he drove the vehicle home, he noticed it was rumbling a bit too strongly while idling. By the following day, the check engine light was on. Concerned, he reached out and made an appointment to have his vehicle checked out by their service team. Six hours later, they had yet to even look at his car. Once they did, they mentioned a sensor needed replacing and that, while they had promised his car had a 4-month warranty, this repair wasn’t included. How convenient, right? And they kept reiterating that the car was sold as-is. Now, their rationale would be fine in regards to the car being sold as-is had these issues arisen 6 months after the sake, but the very same day? Unacceptable. They clearly sold my husband a lemon knowingly, which shows extreme bad faith on their part. He might as well have purchased a car off of Craigslist for half the price! Their service team was rude, apathetic and downright deceitful. Here’s the kicker: they claimed they would fix the problem and only charge them for the part (waiving major fees), then quoted him $400 for the part. Guess how much the part actually costs? $50. Clearly, my husband declined the bogus offer. Whatever you do, never ever purchase a used car here. You may think this is a reputable dealership, but don’t be fooled!!

Do not believe the "AcceleRide" nonsense. They state on the site that "Buying a car online and getting it delivered has never been easier." When I actually *tried* to buy one of the vehicles they had listed, the process conveniently got to a point where I could no longer proceed at which point I was contacted by a sales rep telling me the *actual* price was many thousands more than stated on the site, even after going as far through the "purchase" process as it lets me. This rep tried to tell me "the website" says the prices don't include dealer adds, and proceeded to send a link as "proof" that said no such thing. I'll certainly never be revisiting a purchase here. Fortunately there are more transparent dealers out there to deal with.

Terrible dealership. Do not buy from them. I reached an agreement to purchase a vehicle. They asked me to fill our a credit application to take my deposit even though I was going to pay cash for the full sticker price. They then sold the vehicle to another customer even though I had asked them to put a sold sign on it. They sold the vehicle with a $10,000 markup over sticker price, so it is clear that as soon as they found a buyer willing to pay over sticker, they just ignored my purchase deal.

Shady. Don’t trust them. They added a $2,000 up charge to my Kia for I guess extended warranty! It was not explained to me as required by their own contract. I have spent months trying to get it fixed but only get the run around. I guess my next step is the Better Business Bureau. I’ll just keep going until they do the right thing. They also did not print or email me the contract like I asked for. I had to go thru Kia Motors finance which took 30 days to get. Shame on you Mr.Gill.

I had a miserable experience. My 2017 Sportage had started falling apart. First there was warranty work they "fixed" (a/c that doesn't blow cold, a window switch that began malfunctioning on the driver side and an engine that would redline when I was holding a steady speed). None of that was fixed after the repair. The window never went up or down with one touch. And the engine would redline, however, so randomly I could never show anyone or replicate the issue. The a/c maybe it was fixed. Then my pax side door handle came off in my hands. That was a six day fix. I brought it in for repair, they kept it and upon my return I was told they were unable to get the part and were unable to fix it. So I brought it back the next week and guess what, despite knowing I was returning they had not ordered the part!! What?! They get me a rental car and after a week return my repaired car. All while applauding his foresight to get me a rental(?). Unfortunately there were black handprints all over the rear door panel. When I called to ask why it wasn't cleaned up my service guy was nowhere. I get the managers name, leave a voicemail and NEVER GOT A CALL BACK. Nothing was resolved, my warranty repairs were not fixed and by the time I unloaded this xxx the pax front window was not rolling up or down. The bonus: I called South Austin Kia to ask them to remove me from their call list and they sent me an invitation to review them. After writing this review, at their invitation, I get a call from Cody who proceeds to ask me why I would rate them like that since I had JUST been in for service. The last time I was in was more than a year ago. Then he asks why I would write a review a year later and I told him that I was sent an invitation to review them! And I wrote the review because they never responded to the multitude of calls I had made to them more than a year ago. Then I get a response from Brian Chury, Service Manager who went on about me buying a car from them which a) I never bought a car at this dealership and b) I never mentioned buying a car in my review!? He also informed me that I could not be removed from their list. This service department is nuts!!!

It was so humiliating and an unwelcome experience. I found a vehicle listed on their site and I contacted the online costumer service person. He told me to set up a time to test drive the car but never checked whether the car was there. I assumed it was so I set up a meeting time. I get there and the car had been sold since a few days ago. A waste of my time. To make matters worse, I was taken to the floor manager to get introduced to him but he did not even acknowledged my presence or care to even say hello or smile, or anything really. He kept looking at his papers as if he was doing me a favor. Horrible experience. Will never be back.

I can't express what a positive experience I had at Kia of South Austin. The sales consultant was incredibly patient and knowledgable, the sales manager and finance manager both went out of their way to make a deal work for me and there was no hard sell at all -- just terrific information. I moved to Austin from DC not long ago and feel so lucky to have found this amazing group. Kia of South Austin is the gold standard of auto dealerships.

This dealership really has a terrible track record with service. We have been to them 4 separate times. They are unprofessional and have poor service. The first time we went it was to fix the third row seat frame and some buttons that fell of the steering wheel. We came to pick up the car and they forgot and I mean FORGOT, to fix the third row seat. Then the door on our kia sedona was brought in because it wouldn't close completely and there was a recall on the door. They said the fixed it the first time. Took it home and it wasn't fixed. Brought it back. Told them it wasn't fixed. Then they said it was the motor. What should have taken a day took a week. And still wasn't fixed. I ended up going 45minutes out of my way to Southwest Kia a much better dealership. The first time we took our car to Southwest Kia they were very communicative and helpful from start to finish. WIth, Kia of South Austin, we had to call them to get updates and ask when our car would be finished. We call the Manager for two weeks and he never returned outcalls. It's like no one really cares about their customers. There was one wonderful woman who worked there who was very helpful during our last visit. She seemed courteous and concerned about the problems we were having. I wish I remembered her name. Overall we were sooo disappointed.

I bought a 2007 Jeep grand Cherokee in August for my 17-year-old daughter. Rishi was my salesman, after warranty the price of the vehicle was $7200 which after speaking with multiple car dealers is about 3000 over the value of the vehicle. Within four months I had complete engine failure( The vehicle died with my daughter driving it on the middle of Highway 290 and started going backwards) and after the Engine went out I had the car picked up in the same day brought in because the transmission went out as well. Kia of South Austin in no way offered me a vehicle for the time that my car spent in the shop or any help with fixing the vehicle. I asked them if I could please trade the car back in to get my money back and they said no. It was only after about three weeks of yelling and calling the general managers that they decided to help with the transmission. These are untrustworthy people who do not care about your safety, DO NOT purchase a vehicle from Kia of South Austin.