have never been as disgusted with a business’s practices as I was (and am) with Kia of South Austin. My husband purchased a used vehicle from them with the understanding that, as they’d alleged on their website, each vehicle had been rigorously inspected and examined by their team of mechanics. Talk about false advertising!
That very day, as he drove the vehicle home, he noticed it was rumbling a bit too strongly while idling. By the following day, the check engine light was on. Concerned, he reached out and made an appointment to have his vehicle checked out by their service team. Six hours later, they had yet to even look at his car. Once they did, they mentioned a sensor needed replacing and that, while they had promised his car had a 4-month warranty, this repair wasn’t included. How convenient, right? And they kept reiterating that the car was sold as-is.
Now, their rationale would be fine in regards to the car being sold as-is had these issues arisen 6 months after the sake, but the very same day? Unacceptable. They clearly sold my husband a lemon knowingly, which shows extreme bad faith on their part.
He might as well have purchased a car off of Craigslist for half the price!
Their service team was rude, apathetic and downright deceitful.
Here’s the kicker: they claimed they would fix the problem and only charge them for the part (waiving major fees), then quoted him $400 for the part. Guess how much the part actually costs? $50. Clearly, my husband declined the bogus offer.
Whatever you do, never ever purchase a used car here. You may think this is a reputable dealership, but don’t be fooled!!