DO NOT DO BUSINESS WITH THE FINANCE PEOPLE OF THIS PLACE.
If I could give zero stars to the finance section of this establishment, I absolutely would. My story started back on February 23, 2019 and I am still battling with them to this day. I've tried to be patient but with BILL LITTLE completely disregarding me yesterday and the Finance Manager just happening to be out that day and I have not gotten any message back from the GM, I thought I would take it to the internet because people need to know how to not get screwed.
I purchased a Kia Niro from these guys on Feb. 23. Walked in with financing already in place for X amount. Found a car, purchased it with said X check from the bank and used my own CREDIT CARD for the remainder of the car balance, which was roughly $1800 or so. We then speak with BILL, who scammed us so hard I can't even believe he's still there. He talked to us about the extended warranty and why we should get it, prices, etc and when he saw I didn't want to pay that much (or really any at all) he was all like "Oh well here let me give you my employee discount rate." In retrospect, that was probably the ACTUAL amount of the warranty and he was just screwing with us, as most dealership people do. But for whatever reason, I decided to go ahead and purchase it with the guarantee that I could cancel it within 30 days and get a full refund. THIS IS WHERE THE BATTLE BEGINS.
I asked this man, BILL LITTLE, that since I was paying for this warranty SEPARATELY (ie, I was putting the full $2691 on my CREDIT CARD) that if I did cancel it, if it would be refunded via credit card or paper check since this is the method of payment. HE. SAID. YES.
Two days later, I walk in and cancel the warranty. I signed the paperwork he provided and said the refund would credit back to my card within 3-5 weeks. Good, easy enough, right? Wrong. So, so wrong.
I started calling Kia to reach Bill starting on 03/21/19 to speak with Bill and see where the refund status is at since my credit card cycle was closing on 04/03/19 and I needed to know when the $2691 would be hitting. He did not respond. He did not call, did not answer messages, anything. Finally, after calling for days, on 03/30 I got ahold of another lady, (Jenn?) and told her what was going on, she said she'd talk to Bill but since it was the last day of the month (NOT MY FAULT) he might be busy. I even had a friend go in in person later to stress the urgency of this issue. Nothing.
Come Monday 04/01, I finally get a call from Bill saying he'd look into it and get back to me by the end of the day. And of course, he didn't. I emailed him with my number stating this is really urgent as the cycle closes in mere days. Nothing on Tuesday 04/02.
I go into the dealership on Wednesday 04/03 to speak with him in person and OF COURSE he is out for the day and NOBODY there has any idea what he's doing. I am basically told 'sucks to be you, come back tomorrow' even though I stressed how important this is. Thanks guys, super helpful.
Yesterday, 04/04, Bill finally contacts me (at 12:20pm--so much for "first thing in the morning") and said in almost these exact words, "Due to an error on my part I essentially attached the warranty information to your contract so the refund is going to be processed to your lien-holder and will reduce the amount you owe on the loan with them." WHAT. THE. ACTUAL. xxxx. No Bill, NO. This is NOT what we discussed. The lien-holder has NOTHING to do with this. I made a deal with them for X amount and paid the rest via credit card and did the warranty SEPARATELY. I was told, on the original DAY that we even did this, that it would be refunded via credit card SINCE THAT IS HOW I PAID FOR THE xxxx THING IN THE FIRST PLACE. The fact that it was an error on YOUR part, YOURS, has nothing to do with me. I tried explaining to Bill that this was not acceptable and his basic response was "you wanted an answer, this is what I got" with ZERO inclination to actually help solve the issue. No apology, no offer to come in and figure it out, nothing. I finally said well let me talk to the accounting people then and he mumbled something about them calling me or something then promptly hung up. Ridiculous.
Hours pass, no call from accounting. I call Kia AGAIN, this time asking for a finance manager or the GM as I now would A) like to file a formal complaint against Bill and B) I still need to get this $2691 back onto my card and not to the bank, whom has nothing to do with this whatsoever. I was told the GM was out to lunch and the finance manager, of course, was conveniently out that day. I left my name and number with the receptionist and was told she'd give it to the GM.
This brings us to today. I never got a call from the GM or anybody since 12:20pm yesterday when Bill basically said to suck it. I now have a $2691 credit card bill due with interest because he could not give me an answer in time, nor do I have the means to actually pay for it WHICH IS WHY I CANCELLED IT IN THE FIRST PLACE.
I am so fed up. Nobody is willing to simply hit the "refund to credit card" button or take responsibility for messing up. I should not be penalized for BILL'S mistake when he explicitly told me time and time again that getting it on the card was correct. So here I am. Waiting to hear from the GM to file a complaint but really all I need is for this $2691 to be given back to ME somehow, not my lien-holder.
The lack of communication (never heard from Bill or anyone in the 5 weeks that had already passed before he contacted me finally) and blatant disrespect is what has made me reach out to other outlets.
I would appreciate it if ANYONE from the higher up chain would contact me and get this problem fixed (Bill absolutely has my name and number at this point, as does the GM of this location). YOUR employee has messed up and he is refusing to take responsibility for it or try to amend it and I cannot believe this would be acceptable in a business setting.