Kia of South Austin

Despite the crowding, service was efficient and well-taken care of. Edwin did a great job. Trying to call in however was useless- they aren't on location and don't know anything in the phone. well-taken care of. Edwin did a great job. Trying to call in however was useless- they aren't on location and don't know anything in the phone. More

Ashley was great! The service was quick too, it an enjoyable experience. Would definitely go back. The service was quick too, it an enjoyable experience. Would definitely go back. More

Always great customer service easy to schedule service especially on a saturday good clean waiting room especially on a saturday good clean waiting room More

Dealership is good. Service department needs work on their customer service. Communication is key and unfortunately they lack in this area. Service department needs work on their customer service. Communication is key and unfortunately they lack in this area. More

We had a very good experience at this dealership. Steve Formsma our service consultant was amazing! Steve Formsma our service consultant was amazing! More

Cell from the service department is such a great guy! I request him every single time I go to Kia of South Austin, and they always do such an amazing job! I request him every single time I go to Kia of South Austin, and they always do such an amazing job! More

Great service. Car was ready within a reasonable amount of time. Workers were really nice. Car was ready within a reasonable amount of time. Workers were really nice. More

only because I can't give 0 Terrible service, I call to make an appointment, you show up and only then do they tell you they will need 5+ days just to determine the fix, when they could have mentioned i to make an appointment, you show up and only then do they tell you they will need 5+ days just to determine the fix, when they could have mentioned it on the phone. No call no update along the way. When they finally get around to pricing out the fix and robbing you blind via invoice with no call, they then stop answering your calls, fail on multiple callbacks and leave you on hold for 2 hrs just trying to get a simple update on the vehicle. The staff is rude and cannot seem to be bothered with customer service because they are so busy, repeatedly telling you how lucky you are because someone else's vehicle has been there for 3 weeks. They offer no courtesy vehicle, and tell you good luck getting a reimbursement from Kia on a rental. Completely useless, I will never return here for my Kia. More

I had my Sorento tire replaced there under warranty. Steve, in service is super helpful! Steve, in service is super helpful! More

Car sales are great, maintenance group is fast but reliability is another story, if they mess something up you will have a week hold time for them to diagnose the issue they caused. You have to leave reliability is another story, if they mess something up you will have a week hold time for them to diagnose the issue they caused. You have to leave your vehicle and they offer no loaners More