Kia of South Austin

Our car was towed in Tuesday because all lights on the dashboard were on and it would not drive. On Wednesday we were told it would be 3 to 4 days and that it would be covered by warranty. I asked them to dashboard were on and it would not drive. On Wednesday we were told it would be 3 to 4 days and that it would be covered by warranty. I asked them to double check because the issue with my car 2 months ago was not covered and they said they would double check the system. They confirmed that it would be covered under warranty. On Thursday I got notification that my car had been unlocked, so I called again for an update. The person said that the car was currently in progress and the technician on my car would call me with an update. I did not receive a call so I called the Service Center again on Saturday. The gentleman today said that my had NOT been checked yet and that based on the queue it wouldn't even be looked at until Tuesday, a week after it was towed in. When we asked why we were told that progress had started he said he didn't know but that there be no update until probably Tuesday. We did express the hardship that this causing our family and that the changing timeline is causing hardships for us. There seems to be no recourse for the disorganization and what seems like outright dishonesty. We were told a manger would call, but we received an email from the assistant manager the next day. Moving forward I kept all communication in writing due to the earlier issues. On top of the time frame, it took almost a month to get my vehicle back, there were surprise fees that were not communicated to me until the pick up of the car totaling over $500. When I expressed my confusion I was told either pay $500 or don’t get my car back. This was on top of a $3000 radiator issue that was not covered under warranty. In a little under 2 months there was over $9,000 in needed repairs. The customer service was by far the worst I have ever experienced and will never purchase another Kia. If I had been told of the additional amount up front I would have had my car towed to somewhere else that was quicker and cost less money. In contrast I’ve had my 2015 Honda Pilot for 11 years and had minimal repairs that my husband could fix. Before that I had a used a used Hyundai Elantra for over 7 years with no need to go to the mechanic. My 2023 Kia Sorrento has needed more work than any vehicle I have ever owned, it’s neither safe nor reliable. More

Their service department program is very unorganized. When you drop your car off, it could be at least four days before they even take a look at your car. I will not use their service department again. When you drop your car off, it could be at least four days before they even take a look at your car. I will not use their service department again. More

They were very professional and knowledgeable I felt like family they were very courteous and kind family they were very courteous and kind More

Ashley and the dealership are awesome. Great place to wait and work, they have coffee/water/snacks! Great place to wait and work, they have coffee/water/snacks! More

As usual, the service given at this place was great and I will continue to get my K5 serviced at this dealership! will continue to get my K5 serviced at this dealership! More

El personal me dio muy buen trato muy eficientes y profecionales me hacian saver sobre el progreso del servicio de m8 automovil profecionales me hacian saver sobre el progreso del servicio de m8 automovil More

Worst experience I’ve had in a dealership. Super rude and was bullied into fixing and paying for a new car I bought that had a lil leakage Super rude and was bullied into fixing and paying for a new car I bought that had a lil leakage More

Great customer service! !! Service department is way more honest than Kia—North!!! Thank you for your service !! Service department is way more honest than Kia—North!!! Thank you for your service More

I had one of the worst dealership service experiences I've ever encountered at Kia South. I brought my vehicle in for a diagnosis and was quoted over $8,000 in repairs. Before agreeing to such a major e I've ever encountered at Kia South. I brought my vehicle in for a diagnosis and was quoted over $8,000 in repairs. Before agreeing to such a major expense, I asked for more detailed information about the diagnosis and the testing that had been performed. The service department was unable to provide clear technical details, and when I spoke directly with the dealership's service department director, Cody Kemmerling, he admitted he did not know the technical specifics behind the diagnosis. I was also told that certain diagnostic tests commonly associated with the issue were not performed because they were considered unnecessary. Wanting a second opinion before spending thousands of dollars, I consulted Kia North and Firestone as well. After reviewing the symptoms and the diagnosis provided by Kia South, both locations disagreed with the conclusion. Firestone specifically stated that the data Kia South presented as evidence for the repair was actually consistent with normal vehicle operation. Given the lack of any further test data. The service experience became even more frustrating when I returned to pick up my vehicle after declining the repairs. The dealership could not locate my keys, and I ended up waiting more than 30 minutes because the employee who had my keys had left for HEB with my keys still in his pocket. Once the keys were finally returned, no apology was offered for the delay or inconvenience. And to make matters worse, the director of service Cody Kemmerling personally brought my vehicle around but did not acknowledge the situation, apologize for the lost keys, or speak to me at all. He simply parked my car, got into his truck, and left. Between the questionable diagnosis, the lack of supporting information, the lost keys, and the overall lack of professionalism from start to finish, I left with very little confidence in this dealership's service department. I would strongly recommend getting a second opinion before authorizing any major repairs here. More