Kia of South Austin

I was sold a lemon of a car from this dealership. When I asked for them to repair, they refused. I will NEVER buy another Kia vehicle. When I asked for them to repair, they refused. I will NEVER buy another Kia vehicle. More

My service advisor was extremely kind and very knowledgeable. She took excellent care of me when I dropped my Telluride off and was even more helpful when I picked it up! knowledgeable. She took excellent care of me when I dropped my Telluride off and was even more helpful when I picked it up! More

I went in for an oil change and tire rotation. My advisor was Joseph. He’s great with customers and even though I waited a while for my car, it was worth it. He had my car washed. It definitely ca My advisor was Joseph. He’s great with customers and even though I waited a while for my car, it was worth it. He had my car washed. It definitely came back to me shiny and wheels sparkling. My rating isn’t for Joseph, just the dealership. I would give him a 4 star, he only lacked checking in with the customer regarding their vehicle after waiting pass the time it was supposed to be completed. So an update would have been nice. I don’t like when I have to ask what’s the status of my vehicle especially when I waited over 3 hrs. More

I was treated very well with a frustrating problem. I'm thankful for their paitence! I'm thankful for their paitence! More

Really appreciate your time they're very friendly and professional in your job 100% recommend professional in your job 100% recommend More

Everyone here was really kind and straight forward about the maintenance needed on my vehicle. I've been to other dealers and sat for hours, I was checked on constantly and service was fast. I definitely re the maintenance needed on my vehicle. I've been to other dealers and sat for hours, I was checked on constantly and service was fast. I definitely recommend South Austin Kia. More

I have been servicing my Kia sorento here for almost 4 years since I moved from Tyler, TX. I was utterly disappointed this time. After almost 6 weeks of my car being there getting serviced on 3 recalls, a years since I moved from Tyler, TX. I was utterly disappointed this time. After almost 6 weeks of my car being there getting serviced on 3 recalls, alignment and changing out brake lights , my toe hitched was stolen. I tried contact every one in the service dept and wasn’t able to get ahold of anyone until 2 days later. Finally service manager- apologized and said for us to buy one and he would reimburse us. More

I bought the vehicle from the dealership and they charged me at the time of purchase for Nitrogen in the tires. Sales rep said that I can get it topped up whenever I want for lifetime of vehicle. When I took me at the time of purchase for Nitrogen in the tires. Sales rep said that I can get it topped up whenever I want for lifetime of vehicle. When I took the car for service I was told that the dealership does not provide Nitrogen top ups. Also, I had issues with wireless charger in the car, they want me to leave the car for days just to check that. Days, not hours. I only have 1 car what am I supposed to do for days without one. The charger is supposed to be under warranty since it’s only been 6 months since I got the car. Overall a negative experience for basic service. Also I feel cheated with the whole nitrogen scam. More

I have never experienced anything close to the outrageous service at this dealership. My car has been in for diagnosis/repair for going on 5 months. I have complained repeatedly, also to KiaUSA customer serv service at this dealership. My car has been in for diagnosis/repair for going on 5 months. I have complained repeatedly, also to KiaUSA customer service, Insurance and warranty have both paid for repairs, but I don't know why car has not been repaired and returned. To add insult to injury, they largely ignore my predicament or queries as to what's going on. They do not bother with any kind of status report. It completely baffles me. As far as I'm concerned, this is malpractice by the Kia and the service department. More

You did a great job. Job well done. Nobody could have done it any better. Job well done. Nobody could have done it any better. More