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Kia of South Austin

Austin, TX

4.3
643 Reviews

5306 S Interstate 35 Frontage Rd

Austin, TX

78745

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Showing 643 reviews

August 21, 2025

Quiero agradecer y felicitar a salvador que me atendió. Desde el primer momento fue muy amable, atento y profesional. Me explicó todo con paciencia, resolvió mis dudas y me hizo sentir en confianza. Es un More

by Jesika2020X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador ortega
Aug 23, 2025 -

Kia of South Austin responded

Hola, nos alegra que Salvador te haya apoyado tanto durante tu experiencia en Kia of South Austin. Si necesitas algo más, no dudes en llamarnos o visitarnos. ¡Que tengas un excelente día!

August 18, 2025

We bought this car two years ago and we always take it back to have a service at the same place. We bought it. Good service. More

by Jcontreras527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Jackson
Aug 21, 2025 -

Kia of South Austin responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 16, 2025

From start to finish, Ashley and everyone in the service department were very nice and helpful. More

by vaughn_1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Aug 18, 2025 -

Kia of South Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Kia of South Austin! Please don't hesitate to reach out if there's anything additional we can do for you.

August 13, 2025

If possible, I would give 0 stars. I brought my car in for an oil change and tire rotation. Was told it would take about an hour and it took three hours. I had errands to run that I di More

by Jasmine.Senechal42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
n/a
Aug 16, 2025 -

Kia of South Austin responded

Jasmine, My sincere apologies. It looks like we didn't do a very good job setting more realistic time expectations for your service visit. Our records indicate that you were in for an oil change, an update concerning a fuel tank inspection and an issue you were having with your door lock switch. We should have quoted you a promise time of around 5:30 for that amount of work. Not about an hour. Please do not hesitate to contact me in the future if you need service on your Kia. John Scurlock, Service Director Kia of South Austin | jscurlock@group1auto.com | 512-583-4805

August 11, 2025

I don't normally write these types of reviews. Southpoint kia provides great service and will not rip you off. More

by jefemalaka
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Zane
Aug 12, 2025 -

Kia of South Austin responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 11, 2025

Really bad service unprofessional more than two hours for just oil change the adviser really rude More

by edgarumana56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zane May, Derek Jackson
Aug 13, 2025 -

Kia of South Austin responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me at (jscurlock@group1auto.com). I would like to learn more about the details of your visit so we can address your concerns and improve our service moving forward. John Scurlock, Service Director Kia of South Austin | jscurlock@group1auto.com | 512-583-4805

August 09, 2025

Shane was great. We will definitely be back. Glad to have a fast dealership that can care for my car. More

by Bmaugham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane, Derek Jackson
Aug 11, 2025 -

Kia of South Austin responded

Hello, we're happy you found our staff to be so supportive during your experience here at Kia of South Austin. We do hope we can be of assistance in the future. Take care!

August 07, 2025

Treated professionally and very courteous. They kept me apprised of the progress step by step. They listed problem item and gave me finance options. More

by dawgmom31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Jackson
Aug 10, 2025 -

Kia of South Austin responded

Hi, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

August 03, 2025

So disappointed with the service at this KIA, I addressed an issue I had on a previous visit with my front end alignment, this visit I had an oil change and tire rotation, my car is driving worse than when I More

by jperez2760
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mason
Aug 04, 2025 -

Kia of South Austin responded

Please contact me at your earliest convenience. Lets get your car back in and see if we can rectify the situation. John Scurlock, Service Director Kia of South Austin | jscurlock@group1auto.com | 512-583-4805

August 02, 2025

Kia vehicles have almost the same problems with oil and brakes. I had two kia that did the same thing. The 2022 should have lasted longer. More

by hernandezp1464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek Jackson
Aug 05, 2025 -

Kia of South Austin responded

Please contact me at your earliest convenience to discuss your recent service visit.   John Scurlock, Service Director Kia of South Austin | jscurlock@group1auto.com | 512-583-4805

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