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Kia of South Austin
Austin, TX
679 Reviews
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Showing 679 reviews
January 03, 2026
I went in for warranty on a dead battery and to look into low coolant levels. The warranty on the battery was denied because I had installed a dashcam in the vehicle. The dashcam had nothing to do with the low coolant levels. The warranty on the battery was denied because I had installed a dashcam in the vehicle. The dashcam had nothing to do with the battery going bad prematurely. It was installed right after purchasing the car almost 3 years ago, and I have done the same with every car I have bought in the last 10-15 years and on my relatives' cars without any issues. They just decided to use it as an excuse for denying the warranty. They also could not agree among themselves what the problem was. The person at the front told me the battery was good even though they had to jump start the car to give it back to me. Another person on the phone said they just did not know what the problem was and wanted over $500 to look into it further (I did not go that route as buying a battery was a lot cheaper than that). Regarding the coolant issues, I was told it was just time to do a coolant flush. I thought it was too early for that since the car was not even 3 years old and it only had 33k miles on it. They insisted that was the problem and charged me almost 200 dollars for it. Once I got home, the coolant level was low again. By they way, according to the manual, the first coolant flush was not due until 120k miles or 10 years. I am suspecting this car is starting to show head gasket issues as there is no visible leak, but coolant keeps getting low. More
by mfja1982
Employees Worked With
multiple people, I can't remember their names
December 23, 2025
I called before I brought my vehicle in for a tire repair, and talk to the service department. They told me there would be no charge if it was just a patch. I also confirm this with a second worker be repair, and talk to the service department. They told me there would be no charge if it was just a patch. I also confirm this with a second worker before I brought it in. They told me nothing was wrong with my vehicle. Then I had to bring it back the next week because it kept losing air. Then they found the nail and insisted after it was $40 and I could take it or leave it. Did not care that I was told it would have been covered. Between the two visits I had waited there over 6 hours when I could have just taken this somewhere else to get it fixed for cheaper and not have to wait that long. The whole reason I brought it there was because they told me it would be covered. Very poor service More
by Alexjwil
Employees Worked With
Derek Jackson
December 12, 2025
I went in to get an oil change after receiving a coupon from Kia in my email for a $19.99 oil change. Made an appointment told Ana the service asociado when I got there I had a coupon she said she saw it o from Kia in my email for a $19.99 oil change. Made an appointment told Ana the service asociado when I got there I had a coupon she said she saw it on the iPad, said the way was between 1-2 hours, which is ridiculous for an oil change. I waited got the text about service, which you should really change if the customer is waiting the service advisor should come talk to the customer face to face thats just laziness. I had to get up and go talk to Ana because the price on the text was $96 I told her I didn’t want to accept and sign because I had a $19.99 coupon she said she would take care of it and come get me, she did a bit later and handed me the invoice, it said $86 i said AGAIN I have a coupon for $19.99 oil change, she said she would get someone to fix it, so I waited and she came back and th invoice was for $39.01, i said wait why is it this and now $19.99 she said the fees and said can you explain that to me…deer in the headlights look, she couldn’t explain to me fees that are a part of her everyday job…I didn’t punch I just said ok gave her my card as she went to scan it i said out loud to no one “your coupons are xxxxxxxx” didn’t yell or anything just said it. She came back asked me to sign the invoice I didn’t and proceeded to write on it she told me I didn’t need to do that i said yes I did, she’s tried to pull the paper out form u set me as Im writing, I wrote “will not be coming back coupon is a lie” she then told me I was no linger welcome to come back i said no problem I wasn’t going to come back anyway, asked her where the key to my car was she said in your car, didn’t tell me where it was parked or anything. I walked outside looked for my car, a nice tech asked if I needed help i said yes Im trying to find my car he TOOK me to my car something Ana should have done any service should walk their customer to their car. I will not be going back I can tell customer service is not in the service departments mind which is sad. More
by leahvillanueva52
Employees Worked With
Ana Rodriguez
December 05, 2025
I purchased my vehicle from them, if your going to sell a vehicle, you should know how to work on them. They have not been able to fix my hood rattling and have been in over 5 times for this same issue. Set vehicle, you should know how to work on them. They have not been able to fix my hood rattling and have been in over 5 times for this same issue. Set an appointment to get my oil changed and was told they would make sure to pre order my filter so I didn't have to wait for it to be delivered once I arrived, it was not done so I had to wait an extended amount of time for the filter to arrive. On top of that while I was there, there was an elderly couple trying to get their car and come to find out there was another vehicle blocking them in and the employees could not locate that vehicles keys for at least 20 minutes. I would never recommend anyone to purchase any vehicle from here or to have service done here. Not once have I had a good experience with them. More
by amysmiech
Employees Worked With
Derek Jackson
November 22, 2025
From the moment I spoke to the first person, I was greeted professionally. I was taken care of throughout the entire process. Communication was great ,and the service was very fast. greeted professionally. I was taken care of throughout the entire process. Communication was great ,and the service was very fast. More
by jclintern
Employees Worked With
Salvador Ortega
November 18, 2025
Sal in the service department was very informative and thoughtful. He got the speciality part on order for me and got my car scheduled right away. thoughtful. He got the speciality part on order for me and got my car scheduled right away. More
by jassiline.zurheide
Employees Worked With
Sal from the service dept
