Kia of South Austin

So disappointed with the service at this KIA, I addressed an issue I had on a previous visit with my front end alignment, this visit I had an oil change and tire rotation, my car is driving worse than when I an issue I had on a previous visit with my front end alignment, this visit I had an oil change and tire rotation, my car is driving worse than when I arrived, I contacted the service advisor, left a message, he never returned my call. I am very disappointed with the service here, I was going to pick my great grandson, but definitely wouldn’t put him in an unsafe vehicle. Can’t understand why they didn’t test drive the vehicle to see how bad it drives. If anything happens with my tires wear off, it’s because of the poor work done on my vehicle. I appreciate if this message get to a supervisor. More

Kia vehicles have almost the same problems with oil and brakes. I had two kia that did the same thing. The 2022 should have lasted longer. brakes. I had two kia that did the same thing. The 2022 should have lasted longer. More

I don’t know anything about cars honestly, but Zane May (my regular service advisor) explains things in a way I can comprehend. I’m very grateful for that. (my regular service advisor) explains things in a way I can comprehend. I’m very grateful for that. More

Employees are always courteous and dealership is always clean. Maintenance always done in a timely manner clean. Maintenance always done in a timely manner More

Extremely helpful and honest staff. I appreciated their listening to my concerns and even trying to test drive to get a sense of what I was experiencing with my car. I appreciated their listening to my concerns and even trying to test drive to get a sense of what I was experiencing with my car. More

Amazing service , always have a great time leaving my car in good hand with kia :) in good hand with kia :) More

I have been taking my car here for 5 years. Service personnel are always polite, professional and helpful. They listen to concerns and do their best to address the issues. I have never been Service personnel are always polite, professional and helpful. They listen to concerns and do their best to address the issues. I have never been disappointed with the maintenance on my car. Today, Zane was friendly, knowledgeable and had my car serviced in very short time. Also kept me up to date on all issues. I highly recommend KIA of South Austin. More

The service and the staff is exceptional and how the customer is #1 is what’s amazing customer is #1 is what’s amazing More

The service department has great customer service and attention to detail. My car was serviced for multiple items and they delivered on all of them within a few hours. Thank you Salvador for your great attention to detail. My car was serviced for multiple items and they delivered on all of them within a few hours. Thank you Salvador for your great service. More

I was so pleased with the way Mr. Warren greeted me and assessed my vehicle’s mileage/recommended service. He immediately noticed that I had erroneously chosen a service package that Warren greeted me and assessed my vehicle’s mileage/recommended service. He immediately noticed that I had erroneously chosen a service package that included brake fluid change which had been done on my previous appointment. And I liked his demeanor and communication skills. More