Kia of South Austin

Amazing service, Zane May , my service advisor was very knowledgeable. I will keep bringing my vehicle for my regular maintenance services. Thank you very much. knowledgeable. I will keep bringing my vehicle for my regular maintenance services. Thank you very much. More

Sal was great! He was very helpful and I could tell he had a lot of experience. Fast service. He was very helpful and I could tell he had a lot of experience. Fast service. More

Steve was great, very helpful with getting my car ready fast. Also very nice to get me a ride to and from the service center fast. Also very nice to get me a ride to and from the service center More

The staff were great. Ashley was kind and answered my questions. The prices are predatory; geared toward uninformed customers who trust their dealerships by default. Ashley was kind and answered my questions. The prices are predatory; geared toward uninformed customers who trust their dealerships by default. More

Steve was very helpful, everyone is very pleasant. Service is great,the are very knowledgeable about my vehicle Service is great,the are very knowledgeable about my vehicle More

Mentioned that the warning message was not reset on the previous visit. They kept my car for 7 days, $1500 later, and the warning message IS STILL POPPING UP! Always something with their Service Department previous visit. They kept my car for 7 days, $1500 later, and the warning message IS STILL POPPING UP! Always something with their Service Department. More

I had a wonderful interaction with my agent. He was thoughtful and helpful. I would recommend them highly! He was thoughtful and helpful. I would recommend them highly! More

The service dept is friendly, attentive, well organized, and thorough. The prices are fair. Service time is always less than estimated. and thorough. The prices are fair. Service time is always less than estimated. More

The customer service was not super helpful. Could be a little more respectful and explaining things more Could be a little more respectful and explaining things more More

I am currently awaiting next steps from my service technician about a scratch on my door that occurred while my car was being serviced. The entire ordeal has yet to be handled with any care as the ipa technician about a scratch on my door that occurred while my car was being serviced. The entire ordeal has yet to be handled with any care as the ipad photos taken upon arrival were passed around, and the “paint guy” was “on lunch” when I picked my car up. I have maintained contact with Ana every business day since then, and have not received any sort of condolence or consideration about what’s happened. As a returning customer of over 6 years I am not blaming Ana but the service department in general has really let me down. I don’t understand how this wasn’t being handled with urgency, and no one has contacted me directly without me starting a conversation since that day. Would love to close the loop on this and trust Kia South Austin again - please make this right. More