Kia of South Austin

Great service! Purchased my car here and take it in regularly for oil changes and check ups. Purchased my car here and take it in regularly for oil changes and check ups. More

Do not go here for service. I purchased a 2016 Sorrento in Jan. 2017. Never had a problem with it but never took it in for service. Well in March 2022 I purchased my 2nd one. Af I purchased a 2016 Sorrento in Jan. 2017. Never had a problem with it but never took it in for service. Well in March 2022 I purchased my 2nd one. After having it for 9 months it overheated & shut down on freeway. Had it towed to Kia Southwest. They said the radiator had something hit it & put a hole on it & it was not covered under my warranty. I called insurance & they looked at it & sent an estimate. Kia refused to honor it. I cost me around $1700. To get it fixed. It was there for a month. This past Dec 9th I took it in as the auto stop/stop would not go off. It kept pulling my speed down & I couldn’t drive over 40 mph. They had no idea what was wrong with it. They replaced an injector , all 4 spark plugs (did not authorize & was charged $200), 2 high pressure fuel pumps, oil change with air cleaner (tried to tell me it was 2 quarts over filled but knew it wasn’t as it was checked day before I took it in by a mechanic) said needed front end alignment (which I authorized but it is pulling so bad now) but had to pay for that. Final thing was a new electrical harness My car was there for exactly 3 months with only 3 phone calls from them. I made over 40 calls to them, went in 3 times. No one would return my calls. I even contacted corporate but felt like they could careless & not anymore helpful than dealership. I finally picked up my vehicle today. 1st they tried to charge me $650. Ended up paying over $415.00. When I got in my car to leave my windshield was broken. They acted like I did it but it was not broken 3 months ago when I took it in. I would not recommend this dealership to ANYONE. They don’t give you a loner vehicle. I had to drive a big pickup. I had knee replacement in August (which is now messed up). I had to pull myself up in it & slide down very slowly I am getting rid oft this car ASAP. I am so upset as I loved my Sorrento’s but can’t go through this again & I feel like this is not the end of problems. I would have given them zero stars if I could have More

It is a amazing place for servicing your car I am do pleased with the work and experience that I had at Kia of South Austin pleased with the work and experience that I had at Kia of South Austin More

I received excellent service when I brought my 2013 Kia Soul in for diagnostics (new catalytic converter). No complaints from me! Hats off to Sal and the team! Soul in for diagnostics (new catalytic converter). No complaints from me! Hats off to Sal and the team! More

Ok experience overall. They got me in the same day after I realized the app isn’t accurate and shows future mileage milestones as having the maintenance completed. Car does They got me in the same day after I realized the app isn’t accurate and shows future mileage milestones as having the maintenance completed. Car doesn’t even have as many miles on it, so this is impossible. The last two times I’ve gone for maintenance, I’ve had to remind them that we’ve already paid for the maintenance plan. You’d think the devices automatically show them this information but the iPad didn’t show it. We had to return to their office so they can check and confirm this, but what if I wasn’t aware of my coverage and had paid the charges? More

Joseph was awesome! He explained everything and was very patient and respectful. Thank you Kia of South Austin. He explained everything and was very patient and respectful. Thank you Kia of South Austin. More

We appreciated the great service we received from Camilo when we bought our Sorento. There was no pressure, no hidden agenda - only great, honest service. Camilo did his best to show us the SUV and answer a when we bought our Sorento. There was no pressure, no hidden agenda - only great, honest service. Camilo did his best to show us the SUV and answer all of our questions. We definitely recommend Camilo to anyone needing to buy a vehicle. Joe in Finance also did a great job on the loan application, warranty and other paperwork. More

Excellent and timely service. I have always been pleased with the service at Kia South Austin. I have always been pleased with the service at Kia South Austin. More

Went in for a quick oil. Change didn’t last longer than two hours. I had great customer service with Salvador. I will definitely be back again. Change didn’t last longer than two hours. I had great customer service with Salvador. I will definitely be back again. More

Great service, the service advisor was nice and friendly. The service was quick an informative The service was quick an informative More