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Kia of South Austin
Austin, TX
587 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 587 reviews
July 08, 2020
One of the best dealerships I've ever found I can't express what a positive experience I had at Kia of South Austin. The sales consultant was incredibly patient and knowledgable, the sales manag I can't express what a positive experience I had at Kia of South Austin. The sales consultant was incredibly patient and knowledgable, the sales manager and finance manager both went out of their way to make a deal work for me and there was no hard sell at all -- just terrific information. I moved to Austin from DC not long ago and feel so lucky to have found this amazing group. Kia of South Austin is the gold standard of auto dealerships. More
by NancyD
Employees Worked With
Sarah George
July 07, 2020
Went back to dealership for repeated problem. Never fixed This dealership really has a terrible track record with service. We have been to them 4 separate times. They are unprofessional and have poor service. This dealership really has a terrible track record with service. We have been to them 4 separate times. They are unprofessional and have poor service. The first time we went it was to fix the third row seat frame and some buttons that fell of the steering wheel. We came to pick up the car and they forgot and I mean FORGOT, to fix the third row seat. Then the door on our kia sedona was brought in because it wouldn't close completely and there was a recall on the door. They said the fixed it the first time. Took it home and it wasn't fixed. Brought it back. Told them it wasn't fixed. Then they said it was the motor. What should have taken a day took a week. And still wasn't fixed. I ended up going 45minutes out of my way to Southwest Kia a much better dealership. The first time we took our car to Southwest Kia they were very communicative and helpful from start to finish. WIth, Kia of South Austin, we had to call them to get updates and ask when our car would be finished. We call the Manager for two weeks and he never returned outcalls. It's like no one really cares about their customers. There was one wonderful woman who worked there who was very helpful during our last visit. She seemed courteous and concerned about the problems we were having. I wish I remembered her name. Overall we were sooo disappointed. More
by Tiweipp1
Employees Worked With
Cody Kemmerling and Ivon Gomez
March 28, 2020
I bought a 2007 Jeep grand Cherokee in August for my 17-year-old daughter. Rishi was my salesman, after warranty the price of the vehicle was $7200 which after speaking with multiple car dealers is abo 17-year-old daughter. Rishi was my salesman, after warranty the price of the vehicle was $7200 which after speaking with multiple car dealers is about 3000 over the value of the vehicle. Within four months I had complete engine failure( The vehicle died with my daughter driving it on the middle of Highway 290 and started going backwards) and after the Engine went out I had the car picked up in the same day brought in because the transmission went out as well. Kia of South Austin in no way offered me a vehicle for the time that my car spent in the shop or any help with fixing the vehicle. I asked them if I could please trade the car back in to get my money back and they said no. It was only after about three weeks of yelling and calling the general managers that they decided to help with the transmission. These are untrustworthy people who do not care about your safety, DO NOT purchase a vehicle from Kia of South Austin. More
by n.groleau
Employees Worked With
Rishi
March 20, 2020
I am and was very pleased with the service that I received from Anthony Hill. He is excellent at what he does! Best service I have ever received! Thank you, Diane Dolezal received from Anthony Hill. He is excellent at what he does! Best service I have ever received! Thank you, Diane Dolezal More
by deedolezal23
Employees Worked With
Anthony Hill
November 21, 2019
Untruthful and unprofessional Stay away! Very much like some other reviewers on this site. Drove car in the AM and did'nt buy because they didn't want to discount. However I agreed Stay away! Very much like some other reviewers on this site. Drove car in the AM and did'nt buy because they didn't want to discount. However I agreed on the asking price the car in the afternoon. Said I would be at dealership when it opened the following morning. When I arrived, they told me it was sold the night prior. Funny thing, vehicle was parked in a back corner of the dealership as though it was being hidden. Extremely dishonest people. I've tried to do deals on cars at this dealership for 15+ years hoping a mangement change would make it better. Naw, still the same unprofessional lie to the customer experience as before. More
by Digger
Employees Worked With
Esteban Alanis
October 10, 2019
In the defense of the the dealership, my experience with the sales team was more helpful than my experience with service department. But, didn't buy a car! My car was being serviced and dealing with the ser the sales team was more helpful than my experience with service department. But, didn't buy a car! My car was being serviced and dealing with the service team was nonnegotiable. In fact the only reason I spoke with the salesman was, the service manager hung the phone up on me... I recieved a recall for the vehicle in the mail, a recall for the steering column and I also needed some electrical work done. Being I had bought the car used I purchased an extended warranty (having that didnt make me popular to the service team) I dropped the car off on a Monday and was told it would be ready by Wednesday.... Long story short, Kia of south Austin had my car for 8 days, they insisted I pay for the rental due to them not ordering the right parts and then, when I speak to the service manager not only did he hang up on me, he yelled at me in the process. Today I get the car back, and the vehicle wasn't cleaned, (even Walmart will give a courtesy vacuum with a oil change) and yes, I saw the sign in the waiting area saying, due to water restrictions they'll not be doing the "car ready wash", but a courtesy vacuum, and with the experience I had...The steering column is now offset, so I'm guessing I'll need to take it else where to get that fixed. I'm sure the excuses will pile on if I attempt to take it back to Kia of South Austin . Needless to say I will not be a returning customer. Very poor customer service..... Update: Brian, if the customer is your #1 you'd call me to make things right, not make public justification over a upset customers review... More
by Jared
Employees Worked With
Brian Chury
August 21, 2019
Avoid this Dealership Avoid this dealership for pre-owned cars. They list prices online and don't honor them in store. They list cars at higher trim levels than they are. T Avoid this dealership for pre-owned cars. They list prices online and don't honor them in store. They list cars at higher trim levels than they are. The sales manager won't get out of his chair to try and make a deal. They did not want to pay for the (Kia) windshield that did not show as broken in their listing pictures but has a crack so large it will not pass inspection as is. More
by nm
Employees Worked With
Not sure what the sales manager's name is
July 31, 2019
Horrible Within the first week of haveing my new car I had a main oil leak KIA refused to even look at it at first. After having to argue with them they took i Within the first week of haveing my new car I had a main oil leak KIA refused to even look at it at first. After having to argue with them they took it in to look at it and told me it was bought as is. The dealer came back with over $5000 worth of repairs. Now I can get anyone there to return my calls. Insane customer service. Seems like the sale is all that matters there. No matter what it takes to get it. Stay away very dishonest More
by Amador
Employees Worked With
Archie, Rishi
July 09, 2019
No Customer Service after Purchase This dealership is willing to work with anyone buying a new cart but after they have sold you the vehicle you will be unable to reach them or get any This dealership is willing to work with anyone buying a new cart but after they have sold you the vehicle you will be unable to reach them or get any kind of help. Please avoid this dealership if you wish to get any kind of customer service after the purchase of your new vehicle. More
by DWilbur
Employees Worked With
Esteban Alanis
June 17, 2019
Warranty is a joke Alternator issue. Just bought new battery from O'reilly. South Austin Kia said they could do no diagnostic work until I buy a new battery from them. A Alternator issue. Just bought new battery from O'reilly. South Austin Kia said they could do no diagnostic work until I buy a new battery from them. Also, they could not assure me that they would honor my warranty if I bought a battery somewhere else. Total BS. More
by Donttrustdealer
Employees Worked With
Ivon
