Kia of South Austin

A total scam and sexually harassed If I could score this dealership lower I would. The service garage employees are sexist and practice scamming customers. I called prior to showing u If I could score this dealership lower I would. The service garage employees are sexist and practice scamming customers. I called prior to showing up and spoke to a service manager who told me one thing (your service will be covered under warranty) after he looked up my vehicle's info and I explained the issue to him that I had diagnosed at 2 other garages. I made an appointment and when I dropped my car off and a salesman and a porter made sexually harassing jokes in Spanish because they thought I didn't speak the language when I was working with another rep to give them my info for vehicle drop off. I then had another man interrupt my conversation to explain to me that I didn't know what I was talking about regarding the check engine light code and issues that I brought with me from 2 other garages and the car needed to have a full diagnostic review and it would be $130 an hour. I approved 1 hour only as I already had 2 other tests run from other garages and knew exactly what the p200a code was after my own research and it would not take more than an hour to run a code through a computer to get results. I was called later and told that even though I only approved 1 hour they decided to go ahead and move forward with an additional 2 hours and that it would be $390 just for diagnosing my car and to top it off their diagnostic report WAS THE EXACT SAME INFORMATION THAT I CAME IN WITH. I asked why it took so long to run a code and the service manager had only this to say well you dropped the car off at 12 and it's 3 now so that is three hours. After I explained to him that just because I dropped my car off was not a reason to start charging me and I should only be charged for when a technician starts working on my car and because I brought all the information in to them it really shouldn't have taken more than an 1 hour. Also, the service manager who was the same man I spoke to that told me the service was under warranty told me that it wasn't under warranty. Needless to say I did not have my service done here and WILL NEVER RETURN TO THIS DEALERSHIP EVER AGAIN. If you want to be sexually harassed, made to feel like an incompetent fool, completely scammed, and screwed over feel free to visit this dealership as they have those attributes in spades. More

Disappointing My experience with this Kia dealership was disappointing, to say the least. Our salesman, Devin, had little knowledge about the vehicles, financing, a My experience with this Kia dealership was disappointing, to say the least. Our salesman, Devin, had little knowledge about the vehicles, financing, and title. While test driving cars, Devin couldn't answer most questions we asked him, and a couple of the times he did answer he was wrong. After sitting down and agreeing on a price for the Forte, I decided I wanted a larger vehicle. Devin did not hide his disappointment. He made comments like, "come on, I've never seen us go this low on a price", "we've been here hours, just take it", "i live off commission. Just buy it." I ended up deciding to go with the soul. While signing the paper work Devin asked me to make sure to leave 5 star reviews and coached me on how to answer questions on a survey (which explains most of their reviews!). Despite his lack of knowledge, he was friendly so i agreed. About a month later I go to pick up my plates and notice an issue with the title. One that would have been avoided if Devin knew anything about sales. I tried to get help fixing the problem, but they made their sale. They didn't care anymore. Ted, the extremely friendly gentleman from finance was no longer friendly, and Steve refused to even come talk to me. I ended up leaving with plates in hand (apparently theyre incapable of putting them on) and no resolution to my problem. If customer service matters at all to you, go to another dealership. This one sucks. More

Oil Change My daughter is a new driver and she does not pay attention to oil changes etc. So her car started making a sound she made an appointment to take it i My daughter is a new driver and she does not pay attention to oil changes etc. So her car started making a sound she made an appointment to take it in. She called and they made the appointment the same day yesterday. They told her that her oil needed to be changed and she should have came in before then. They said they were going to change it and hopefully that would fix the problem and she did not come in too late. So they changed the oil and told her to come back in 2 months so they could make sure they got out all the sludge from the oil. The car worked great after the oil change. They could have taken advantage of her because she knows nothing about cars but they did not. She left paying only $15.00 dollars. I appreciate the customer service she received! More

Professional The sales center was clean, the staff friendly, smiling and professional. I like that they take care of the cars on the lot by putting them under sha The sales center was clean, the staff friendly, smiling and professional. I like that they take care of the cars on the lot by putting them under shade awnings. We had to wait more than 15 min for the test drive but that was because the specific model and engine we were looking for was on another lot. The finance guy was polite and did not try hard sell the add-ons. More

fuel reimbursment program Just stopped in to submit my fuel mileage reimbursement paperwork as I do every year. I was immediately helped and then on my way out the door. Just stopped in to submit my fuel mileage reimbursement paperwork as I do every year. I was immediately helped and then on my way out the door. More

Simply wonderful! I was made to feel relaxed and secure in my purchase of another Kia vehicle. Of course I had done a little "leg work" myself and most important to me I was made to feel relaxed and secure in my purchase of another Kia vehicle. Of course I had done a little "leg work" myself and most important to me is someone to LISTEN to my needs and suggestions. My salesperson, Anthony Hill did just that! He was attentive, knowledgeable and patient. My purchase was a great experience. So "Kudos" to Kia and Mr. Hill. Thank you, Lillian M. Respress More

Good experience Esteban was grest. He went on vacation so Anthony assisted when we picked up the car. He assisted with getting the plates and show3d us how to set up Esteban was grest. He went on vacation so Anthony assisted when we picked up the car. He assisted with getting the plates and show3d us how to set up Bluetooth and answered some of our questions. Anthony was very helpful! More

Super Customer Service The customer service I received from both the Salesman and the Finance person was the best there is. They went over everything in a diligent manner. The customer service I received from both the Salesman and the Finance person was the best there is. They went over everything in a diligent manner. More

Purchase of vehicle on 5/24/18 "Kudos" to Mr. Anthony Hill who was my salesperson on my recent purchase of a 2017 Kia Sportage. I told him what I had in mind including color and so "Kudos" to Mr. Anthony Hill who was my salesperson on my recent purchase of a 2017 Kia Sportage. I told him what I had in mind including color and some other details that were relevant to me, and he LISTEN! He was knowledgeable, patient, attentive and very professional, yet a little compassionate. In other words he was the "whole package", so of course I made the purchase, with a great deal of satisfaction. This was not my first Kia. I enjoyed the previous one and the sales experience also. Thank you Lillian M. Respress More

Nightmare Transaction Still Going on 6 Mo Later **UPDATE: Kia of South Austin has rectified the outstanding lease turn-in situation...albeit six months after the transaction should have been comple **UPDATE: Kia of South Austin has rectified the outstanding lease turn-in situation...albeit six months after the transaction should have been completed. I appreciate Vu Le (Sales Manager) accepting responsibility on behalf of the dealership and making good on what what discussed in December 2017. I'm giving the single star because of Mr. Le, otherwise I would give zero stars. **UPDATE: Six months later and the lease transaction is STILL NOT COMPLETE! As an update to my initial review below - used sales manager of dealership told me general manager agreed to pay outstanding amount in Jan. 2018. Apparently they never sent payment and I was just NOW contacted by Kia Finance that payment is still due. This is an absolute joke that this is still happening. **UPDATE: Used car manager has finally reached out to discuss. Salesperson has now gotten involved as well (still never heard a peep from finance director). Issue is not completely resolved...but this is a start. Note to dealer employees - acknowledge and communicate with your clients. Will update once entire transaction is complete.Lease transaction still not complete...a month after signing lease docs! This should have been a relatively painless turn-in of my leased Kia Sportage, and roll into a new Kia lease. I have top-tier credit and my Sportage was in excellent condition and under miles. Salesperson was a positive and helpful guy. Negotiation and even the dreaded finance signing was pretty smooth and was happy leaving the dealership with my new 2017 Kia Optima Hybrid. That's when it all went downhill. Got a call from the finance director the following day to ask me to come back in to resign part of my lease documents. IMPORTANT: they had failed to include payment of my outstanding lease balance on the documents, which was part of the car negotiation. Had no issue going back in to resign. Just happy it was caught. Finance director was clearly aware that they were to make the remaining payment (even have an email chain between us confirming the same)...and 30 days later do you think that payment has been made? Nope. It was supposed to have been paid within 20 days of transaction. We are past 20 business days. I have left voicemails and sent emails to the finance director without any contact. This is unacceptable that it has even gotten to this point. I went back to Kia because I had such an amazing experience leasing my Sportage from another dealer (in another state), another early-lease turn in with ZERO issues. I am disheartened this time around. More