Kia of South Austin

David Norris was extremely courteous and helpful. My vehicle was repaired in a timely manner. My vehicle was repaired in a timely manner. More

I made an appointment, waited while work was completed. At the end I had a clean car, oil changed, alignment, and tires rotated. 1.5 hrs. I think that is great. At the end I had a clean car, oil changed, alignment, and tires rotated. 1.5 hrs. I think that is great. More

Our car was broken into. They tried to steal the Kia Soul but through recall at this very same dealership an anti theft device had already been installed. Happy that the repa They tried to steal the Kia Soul but through recall at this very same dealership an anti theft device had already been installed. Happy that the repairs only took one week! More

The Kia Rep and Technicians have always done a good job. Professional and knowledgeable. Thank you. Professional and knowledgeable. Thank you. More

Service department is sub par. They aren’t that helpful with fixing issues and more concerned about protecting the bottom line of the dealership than about customer service. They aren’t that helpful with fixing issues and more concerned about protecting the bottom line of the dealership than about customer service. More

Great service. Always on target in the service department. Would go nowhere else. Always recommend you guys. Always on target in the service department. Would go nowhere else. Always recommend you guys. More

Zane May was extremely courteous and helpful. He explained everything as we walked through the process. The suggested services made sense, and the work was done faster than I expected. Extremely He explained everything as we walked through the process. The suggested services made sense, and the work was done faster than I expected. Extremely professional and friendly. I’d recommend this Kia service center and Zane to anyone! More

I don’t normally leave reviews, but I feel a responsibility to warn others about the experience my partner and I had at Kia of South Austin. We brought our car in for service and were met wit responsibility to warn others about the experience my partner and I had at Kia of South Austin. We brought our car in for service and were met with repeated dishonesty and vague, shifting explanations from the service manager. Despite our patience, it became clear that we were not being given the full story. When we calmly confronted the inconsistencies, the staff became evasive and defensive. My partner became frustrated in the service lobby (understandably), but at no point were we hostile or out of line. We just wanted transparency. The final straw came when we decided to tow our car to a trusted independent mechanic. Once we arrived at the new shop, we discovered that someone else’s car keys with a tracking fob had been left in our passenger seat. We never handled or requested these keys—they simply appeared in our car after leaving Kia South Austin. We immediately returned the keys because we didn’t want any confusion or entanglement. But the timing—right after we had told the dealership that their actions would be reported—made the situation extremely unsettling. Whether it was an accident or something more intentional, this was not okay. Between the gaslighting, the lack of accountability, and the deeply strange handling of customer property, we no longer feel safe trusting this dealership with our vehicle or our information. If you value integrity, transparency, and your personal safety—go somewhere else. More

Service is good. Staff are friendly and helpful. Waiting area is nice. Relatively fast service. Staff are friendly and helpful. Waiting area is nice. Relatively fast service. More

We went in for an oil change. Mason was very outgoing and personable. He kept us informed of the progress of the work and called once the truck eas was ready. Mason was very outgoing and personable. He kept us informed of the progress of the work and called once the truck eas was ready. I would work with him again. More