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Kia of South Austin

Austin, TX

4.2
594 Reviews

5306 S Interstate 35 Frontage Rd

Austin, TX

78745

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Showing 594 reviews

February 11, 2025

Always a pleasant experience! I got my 2019 Kia Forte here and the service department is always easy to work with. More

by adrianna.ramos0509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Jackson
Feb 12, 2025 -

Kia of South Austin responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

February 06, 2025

I was given a quote for three services over the phone, ended up being charged more than double, additionally they performed/charged a state inspection that was not asked for since the state of Texas no lo More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek Jackson
Feb 11, 2025 -

Kia of South Austin responded

Jay, Please contact me at your earliest convenience. I am unable to locate your most recent visit with just your first name. There are certain counties that do still require an emissions inspection. Travis and Williamson are two of them. I look forward to hearing from you. John Scurlock Service Director Kia of South Austin (512) 583-4805 jscurlock@Kiaofsouthaustin.com

February 04, 2025

This dealership service department is grat. They explain thing to us, provide options and keeps you informed about your vehicle. We truly enjoy getting our vehicle serviced there. More

by Cder301
Recommend Dealer
Yes
Employees Worked With
NES
Feb 10, 2025 -

Kia of South Austin responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 26, 2025

Great service department. Service writer Luna got my old Soul in great shape and kept me informed throughout the whole process. She even caught a couple of recalls that is mis More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luna Arias
Jan 27, 2025 -

Kia of South Austin responded

Hi Rick, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 26, 2025

ion. Siempre dispuestos a resolver . Y brindar las opciones de cómo pagar el mantenimiento. Siempre en constante atención y recordatorios. Personal amable More

by Benitez.maite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador Ortega
Jan 27, 2025 -

Kia of South Austin responded

Hola, nos alegra que hayas encontrado que nuestro personal te brindó tanto apoyo durante tu experiencia aquí en Kia of South Austin. Siempre estaremos encantados de ayudarle si surge algo más. ¡Cuidarse!

January 19, 2025

Staff is always polite and professional and keep the customers informed regarding any issues /concerns More

by Quelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept; Zane May
Jan 21, 2025 -

Kia of South Austin responded

Hi, thank you for taking the time to leave a review for us at Kia of South Austin. We're happy we could meet your expectations! We hope to see you soon!

January 16, 2025

Very good service The technician was very knowledgeable and the work was done on time He also was very respectful and definitely I will be back More

by cindyricardos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Horn
Jan 18, 2025 -

Kia of South Austin responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

January 14, 2025

Neglectful, makes excuses, conveniently forgets promises when it means having to do work, “not our fault,” “not our problem,” “We still have to charge you.” More

by tortes-repay-2p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luna
Jan 15, 2025 -

Kia of South Austin responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to your recent service visit. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Kalani Asido General Manager kasido@Kiaofsouthaustin.com

January 09, 2025

Service staff was pleasant to deal with, & kept me informed on the repair process of the car. More

by Fishofpink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luna
Jan 10, 2025 -

Kia of South Austin responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

January 07, 2025

Was quoted $102 in writing but then told it was an error and it would be $145. Ended up meeting jn the middle at $125 but after service fees still overpaid for a power steering flush. I brought my 2011 Kia More

by andreacombs21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Horn
Jan 09, 2025 -

Kia of South Austin responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

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