I received several emails throughout my 2 year loan stating my kia was due for an oil change...I've never taken it in because my husband worked for an oilstop in lodi, and he always did it (but he doesnt work there anymore, so I thought I'd give kia the chance). The email also stated, verbatim "dont forget you are a lifetime oil member"...meaning I should get free oil changes for life, right? WRONG. apparently, according to Ron, a very rude "service advisor" there, "oh, they send that email out to everyone"...so, check your loan paperwork to see if you are actually a lifetime oil member, before trusting what the company itself tells you in an email...I guess Ron didn't want me complaining, because he gave me my tire rotation free, and only had to pay for an oil change (even though I went in there thinking it would be free)....at least I got a deal. That's the only good thing I could say I experienced through Ron.
So. On to the customer service aspect of it...I've never been to the service center before. This is my first time. I dont know where to park, what to do. So I park under the service center sign. I'm met with Ron, who has his hand out, I'm thinking to greet me. So, I say "hi. I have a 1 o'clock appt for an oil change"...he says "keys"....oh, so that's why your hands out. Not to greet me, to take my keys. He gets in the car, does what he has to do while I wait wondering if I'm supposed to wait outside with him or go inside. I decide to wait outside. And luckily he starts walking back inside so I follow him. He fills out some paperwork and then just points to where I'm supposed to sign. I sign, and he tells me theres refreshments to the left and leaves. An hour and 40 minutes later, my oil change and tire rotation is finally done (with an appt, I think that's crazy it took that long, although ron did tell me there was a recall and it shouldn't add much time) what the recall was? I have no idea, he never told me!...that's when all the "lifetime oil member" stuff I mentioned earlier came up. They rely on snacks and beverages to make up for their poor customer service. I felt like I was in a walmart where every employee hated their job and dealing with people. I never, ever write reviews and I apologize for the long one, but this experience prompted me to write this one. I will never return (even if I did get lifetime oil changes). I'll stick to Oilstop, I'd rather pay a bit more for friendliness and feel like im being treated with respect...and when I'm ready to upgrade my kia, maybe I'll go somewhere for a new car since I know how bad their service dept is.