Kia of Streetsboro

I had a bad and a good experience. The bad was I told the finance guy not to bother asking me about any add ons like GAP or anything else, he added a $6500 service contract and never The bad was I told the finance guy not to bother asking me about any add ons like GAP or anything else, he added a $6500 service contract and never asked if I wanted it. Unfortunately I found out after I received my finance papers in an email. I was furious. Trying to get someone on the phone is impossible they have an answering service from a foreign country and all I could do was leave a message that and I never got a call back. I had no choice but to go back in person to get this resolved. The good: I spoke with the GM, Steve, and he assured me I could cancel the service contract and get a refund, They sent an over night check to the bank and it would go against the principle balance of the loan. However, my payments stayed the same it would just be paid off sooner. So it okay whatever. I mentioned that the brakes sounded like they were grinding a little and could they look at them. Turns out they weren’t too bad but Steve said he will have them replaced anyways at no charge. All 4 brakes replaced at no cost. I was very happy about that. I feel very much better about this place now. So that’s the good and bad. More

I had an outstanding experience at Kia of Streetsboro thanks to Nevan and the sales manager, Mo. From start to finish, everything was handled perfectly. The process was completely transparent—no games, n thanks to Nevan and the sales manager, Mo. From start to finish, everything was handled perfectly. The process was completely transparent—no games, no backdoor tactics, and no “dirty” negotiating. Just honest communication and straightforward numbers. What really set them apart was what they did after we had already closed the deal. They added complimentary oil changes, had the car fully detailed, and even noticed the brakes weren’t where they should be. Instead of brushing it off, they proactively replaced them before I took delivery — at no extra charge. That level of attention and integrity is rare in car buying. They went above and beyond to make sure everything was right and made the entire experience smooth and stress-free. I would highly recommend Nevan and Mo and will absolutely be buying from them again. More

I purchased a used 2022 Kia Sorento from Kia of Streetsboro in July 2024. I have intentionally postponed writing this review, as I do not enjoy publicly criticizing businesses that work hard to ser Streetsboro in July 2024. I have intentionally postponed writing this review, as I do not enjoy publicly criticizing businesses that work hard to serve their customers. Unfortunately, my experience since July 2025 has been consistently negative, and I feel a responsibility to share it. During the initial test drive, I noticed a loud grinding noise while turning. I voiced this concern immediately. I was told it was likely due to the brakes grinding from the car sitting. After pushing for a full inspection, the dealership determined that the wrong tire size had been installed on the vehicle, causing the tires to rub against the wheel well. I was told this issue had been missed by three separate inspection stages. The tires were ultimately replaced, and I was reassured that the vehicle had undergone an in-depth review and nothing else would be overlooked. When the vehicle was delivered to me after detailing, the headlight assembly was visibly full of moisture. I returned to service, waited four hours for an appointment initially estimated at thirty minutes, and was told that instead of replacing the assembly (which is the proper fix) they had inserted a desiccant pack. This has not resolved the issue. I have replaced desiccants several times, and the turn signal/daytime running light is now shorting out. This was supposed to be addressed shortly after purchase, and it still is not. Communication with the service department has been extremely challenging. Approximately 75% of my calls roll straight to voicemail, and calls are funneled through a third-party call center with no working knowledge of the dealership’s operations. Transfers often fail, disconnect, or send me back to voicemail. Follow-up calls are rarely returned. Additionally, I asked for a copy of the CarFax multiple times. Despite assurances during and after the sale, I never received it. The final breaking point is learning that the headlight assembly (had it been replaced at the time of purchase as documented in service notes) would have prevented what is now an extremely expensive repair. Because the LED strip cannot be replaced independently, the full assembly can cost upwards of $2,500. To be fair, the sales team I interacted with was friendly and professional. However, the communication, service department responsiveness, and follow-through have been exceptionally poor. I cannot recommend purchasing a vehicle from this dealership based on my experience. If Kia of Streetsboro resolves these outstanding issues, I am more than willing to update or remove this review to reflect improved service and accountability. More

I absolutely LOVE my cherokee but the fact that 48 hours later after purchasing it I came home & put it on the rack to see that the rear differential was CRACKED & LEAKING so I text them & ask them what can later after purchasing it I came home & put it on the rack to see that the rear differential was CRACKED & LEAKING so I text them & ask them what can we do to fix it they proceed to tell me they won’t fix it! Unless I pay for it! Warranty or not that should’ve been fixed! I do NOT recommend buying from here at least used vehicles cause he said their inspectors said “everything looked great on their end, didn’t notice anything?” I’m sorry it’s common sense and I’m not even an inspector and noticed it!!! very noticeable! Good luck to anyone that purchases there! More

Don't lease or buy here! The WORST SERVICE in the world. Rude people, no answers, no follow up, just lies, total waste of time and money. This review will be shared everywher The WORST SERVICE in the world. Rude people, no answers, no follow up, just lies, total waste of time and money. This review will be shared everywhere I can, don't even think about it, they are the worst. More