Kia of Streetsboro

communication I have phoned 3 times with questions about my new Sportage. No one has returned my calls. I am very frustrated & unhappy. I will not recommend this de I have phoned 3 times with questions about my new Sportage. No one has returned my calls. I am very frustrated & unhappy. I will not recommend this dealership to others.in More

Service Center Technicians are extremely careless Service Center technicians at the facility are careless and poorly supervised by competent staff. The Service Center managers, both the Service Cente Service Center technicians at the facility are careless and poorly supervised by competent staff. The Service Center managers, both the Service Center Manager Lindsay and the Service Center Advisor John are excellent to deal with and try to make up for the Service Techs lack of attention. First time bringing the car in for routine oil change, came home to find out that they only put in 3 quarts of oil in my Sorento, and the engine covers were missing. Came back to the dealership and both Lindsay and John had the techs do another Oil change and replaced my engine covers. Second time to the dealership, I needed a new Thermostat. The replaced the thermostat and then I got no heat in the vehicle. Drove back to dealership, tech explained may be air in the system. They tried again to fix, still no heat. Brought the car over the Mentor Kia, and their techs discovered that the thermostat was improperly installed. Both Linday and John took care of the bill from Mentor Kia. I don't have a problem with the Service Center managers, I do however cannot stress how poor their service techs do their job and may cause damage to your vehicle. More

Bait and switch! I have to agree with others who say dealership has changed since becoming an Automax dealer. I submitted a credit app on line and was honest about my I have to agree with others who say dealership has changed since becoming an Automax dealer. I submitted a credit app on line and was honest about my financial situation ie: trade in info, no down payment and monthly payment I could afford. I was interested in a 2010 kia rio5 they had (and still have) listed on their site. I was encouraged by both Micky and Amy to come in and they could help me out. So I drove 45 minutes from my home only to be told the rio5 I was interested in had been sold. Well, of course it had and they had nothing else in my price range. So, I wasted 2 hours of my time and fuel for the hour and a half round trip so they could try to sell me a new vehicle at a monthly payment that was almost as much as my monthly rent payment. This interaction did not leave happy or satisfied! More

Horrible I was getting my oil changed and I was looking at some of the new vehicles in stock and the dealer guy wouldn't even give me the time of day, he looke I was getting my oil changed and I was looking at some of the new vehicles in stock and the dealer guy wouldn't even give me the time of day, he looked at me like I'm not wasting my time on you because you just bought a car. I left there feeling like a piece of crap on the bottom of his shoe. I left and decided to go back because I was pissed! I go back, and talked with the manager and he helped me right away, still, I don't like dealing with them anymore. More

Horrible Experience with New Ownership The dealership has changed ownership, Collection Auto Group now owns it. When Classic owned it they were great. I would drive from Cleveland to Stre The dealership has changed ownership, Collection Auto Group now owns it. When Classic owned it they were great. I would drive from Cleveland to Streetsboro to deal with them and they were always my first stop. Not anymore. Went in to look at a car, and they were dishonest and tried all the old dealer tricks on us. Stuff like insisting on focusing on the monthly payment and refusing to even tell us what the actual price of the car was. Adding hidden fees and warranties during the deal, etc. Once we insisted on hearing the actual numbers, they got rude. Especially the finance manager. What is so hard about being fair and honest? We walked in ready to buy a car and walked out never wanting to go back. It's a shame that such a great dealership is being ruined by Collection Auto Group. More

Classic KIA of Streetsboro (Ohio) My experience in obtaining a KIA SOUL from Classic KIA was outstanding! Starting with internet response (Chris) to face-to-face shopping (Todd) throu My experience in obtaining a KIA SOUL from Classic KIA was outstanding! Starting with internet response (Chris) to face-to-face shopping (Todd) through finance (Mike). I truly felt like being #1 from the get - go! They all really listened to what I wanted as the customer. I've already recommended them to friends! They treat you right, respectfully and no punches pulled! More

Outstanding Customer Service I took my car to the service department at Classic Kia to have them check out a noise that was coming from the engine. At first they thought it was a I took my car to the service department at Classic Kia to have them check out a noise that was coming from the engine. At first they thought it was a worn out pulley so they replaced it within a couple of minutes. After they started up the car it was still making a weird noise so they decided to keep the car over night to find out exactly where the noise was coming from and why. They did not want me to take the car home and have something major go wrong while driving. It was near closing time so the service staff offered me a loaner car so I would not be without a vehicle. The next day I received a call from the dealership informing me that they had found the source of the noise, a defected a/c compressor. They went ahead and replaced it, all covered under warranty. They went above and beyond helping to get my car fixed and explained to me in detail what the exact repair was. They greeted me by name when I entered the dealership and wished me well when I left. The dealership is always clean, the service department is well run, and they always offer a loaner car if the repair is going to be longer then an hour or two. I use to have anxiety whenever I needed my car fixed, not knowing what to expect and worried about the cost. At Classic Kia in Streetsboro I feel at ease, knowing my car is being repaired correctly and usually under warranty. I highly recommend this dealership to anyone who is looking for a reasonable car repair shop with excellent customer service. More

The sales team was very helpful and went above and beyond. I was very pleased with the process and selection that they had to offer. I will recommend Classic Kia to family and friends! beyond. I was very pleased with the process and selection that they had to offer. I will recommend Classic Kia to family and friends! More

I was in the market for a new car. It was a toss up between and Kia or a Hyundi. Had visited a Kia dealer in another town and was not pleased with the process. Went to the Streetsboro Kia dealership an between and Kia or a Hyundi. Had visited a Kia dealer in another town and was not pleased with the process. Went to the Streetsboro Kia dealership and was greeted by Greg. He was very honest and sincere. He actually found a car with everything that I wanted at another dealership in Cincinnatti. I bought the car that following week. A shout out to Greg and Chris More

Service department bad at trouble shooting problems. Service department bad at trouble shooting problems. They wanted $600 for a brake job that was not necessary. They said there was 4MM left on brake p Service department bad at trouble shooting problems. They wanted $600 for a brake job that was not necessary. They said there was 4MM left on brake pads, when there was 6MM. Brake pads should not need changed till they are at 2MM. More