I leased a 2017 Kia Sorento back in 2017. My lease was up towards the end of March, and I went in February 27th to buy out my lease. I was informed about my finance package, signed my paperwork, and was told that my next payment was not due until April 12th. It is now April 20th and the pay off has still not been send out by this dealership to close my lease account. I had to reach out to both Kia Consumer Affairs and the BBB in order to file formal complaints against this dealership. They lie and inform their customers that everything is taken care of; however, that is not the case when you call Kia Motor Finance. This dealership is negligent, does not know how to take care of business appropriately and professionally, and fails to assist the customers. They do not return phone calls or emails unless you report them to Customer Service. I now currently have two open accounts on the same vehicle, have threatened to seek legal representation, and do not see this being rectified anytime soon. The dealership is incompetent and does not know what they are doing - they continually tell you the same information - "that they are working on it and will be in touch." I am writing this so that no one else has to go through the same thing that I am currently dealing with. This dealer should be shut down and not allowed to conduct any business. What they regret to inform you before signing paperwork it that they actually do not have the money to fund your account because the business is not doing well (informed and said by a Sales Associate who works there). Instead, they knowingly allow you to sign paperwork and enter into these binding agreements which they cannot meet or fund. Then, they turn around and blame the customer for this. PLEASE do yourself a favor and do not even go into this dealership. If I could provide a negative rating for my review, I would!