Kia of Wesley Chapel

The service department at this dealership is outstanding. I've dealt with the same advisor (Jonathan) for years and always come away satisfied and pleased with my decision to use this dealership for things l I've dealt with the same advisor (Jonathan) for years and always come away satisfied and pleased with my decision to use this dealership for things like oil changes, tire rotation, coolant flushes and so forth. Shocking, really, when you consider the reputation car dealers suffer generally. Not here, though; this service department may be small but they're professional, quick and true to their word (my appointment always holds up). More

this man is so fine big daddy service advisor 10/10 would have him handle my car again😛😛😛😛😛😛😛 have him handle my car again😛😛😛😛😛😛😛 More

Service advisor Jonathan Vidal was great best service ever. Will come back for next maintenance. ever. Will come back for next maintenance. More

Corey is the best service manager I know very kind and honest. Always working hard and going over a beyond. honest. Always working hard and going over a beyond. More

I could tell it wasn’t her responsibility to assist me but, she went above and beyond and turned a good experience into a great one! but, she went above and beyond and turned a good experience into a great one! More

Manny Pena in the service dept is a rock star. He has always taken care of my wife and her vehicle and recently it was in for repairs when hurricane Milton headed this way. It took my wife over He has always taken care of my wife and her vehicle and recently it was in for repairs when hurricane Milton headed this way. It took my wife over three hours to get to the dealership to pick up her care. Manny left message with someone who was waiting for her after closing and as soon as she arrived greeted her and made sure she was taken care of. She was almost in tears after the day she had and how far the dealership went to take care of her. Soooo impressed I’d buy a Kia if they made a big truck!! More

This is an update to a review I wrote on July 17, 2024. Since the initial review I have met with the General Manager of KIA of Wesley Chapel, Shawn Visconte. After listening to my concerns, he took the i Since the initial review I have met with the General Manager of KIA of Wesley Chapel, Shawn Visconte. After listening to my concerns, he took the initiative to properly dispose of the vehicle and make things right with me. I appreciate him doing the right thing and my faith in his dealership has been restored More

Very nice service. The representative I worked with, Faisel Khalaf, was very polite, very carefully listen for my problem, and explained me everything about my problem. The representative I worked with, Faisel Khalaf, was very polite, very carefully listen for my problem, and explained me everything about my problem. More

We recently acquired an older, very low milage Kia Soul. The car had tires, brakes, fluids, filters and battery replaced due to age and all within the past 30 days and not at Kia of Wesley Chapel. We brou The car had tires, brakes, fluids, filters and battery replaced due to age and all within the past 30 days and not at Kia of Wesley Chapel. We brought the car to Kia of Wesley Chapel for a recall. Our service manager, Manny, called to inform us that the battery was so old that it could fail at any time, the filters were so dirty they needed immediate attention and hinted at a laundry list of "old" parts that needed to be replaced due to the age of the car. Of course, none of this was true. When he was confronted he became very defensive. He rambled about cameras to prove what he was saying and waived his cell phone in front of me as if it had some important information...which I was never actually shown. It's very unfortunate that Kia dealers are still acting in this manner today. In the past, Kia was known as a "down-brand" product. Dealers easily took advantage of customers who may not have had the resources of higher end buyers. Now, Kia manufactures some great products, but the dealers seem to be stuck in the same mindset... upsell and take advantage. There are many Kia dealers in the Tampa Bay area. As with everything, I would assume some are better than others and I would highly recommend you search out one of the others before deciding to trust your vehicle and money with Kia of Wesley Chapel. More

This guy is as good as it gets. Anyone looking for a Card wishing to be treated respectfully and professionally this is your guy! Anyone looking for a Card wishing to be treated respectfully and professionally this is your guy! More