Kia of Wesley Chapel

Buyer Beware—Especially if Purchasing from Out of State! We purchased a vehicle from Wesley Chapel Kia, and while the buying process was relatively smooth, the customer service deteriorated dramatically on We purchased a vehicle from Wesley Chapel Kia, and while the buying process was relatively smooth, the customer service deteriorated dramatically once the sale was complete. The dealership sent our registration paperwork to the wrong location, resulting in a frustrating ordeal lasting more than THREE MONTHS, during which I was driving with an expired, temporary tag. Numerous calls went unreturned, employees were often unhelpful, and some were downright rude. The lack of accountability and follow-through was astonishing. The one shining exception was Alejandra, who went above and beyond on two separate occasions to resolve problems that weren't even her responsibility. She is exceptionally kind, patient, resourceful, and professional. When everyone else failed to help, Alejandra took ownership and followed through. She deserves tremendous recognition! Unfortunately, one outstanding employee cannot compensate for a dealership that seems to lose interest in its customers once the sale is finalized. I would strongly caution anyone considering an out-of-state purchase from Wesley Chapel Kia. Our experience was unnecessarily stressful, prolonged, and deeply disappointing. More

I Know Isreal for almost 12yrs He is a Gentleman and great Friend and Employee great Friend and Employee More

Bought a new Kia Sportage Hybrid from Isaiah Duff yesterday. He did a wonderful job explaining everything. Great guy to work with. He was very knowledgeable about all the technology & workings of the yesterday. He did a wonderful job explaining everything. Great guy to work with. He was very knowledgeable about all the technology & workings of the car. More

Nathaniel was awesome, I ran into an issue and brought my new to me car to the dealership and he had me in and out within 90 minutes, just a wonderful person that truly cares about his customers. Thanks for new to me car to the dealership and he had me in and out within 90 minutes, just a wonderful person that truly cares about his customers. Thanks for the great experience. More

Starlin is the type of person that you could tell the sky was blue on a sunny day, he would tell you 3 times it wasn't then say I never said that. If gaslighting had a poster child, his picture would be next was blue on a sunny day, he would tell you 3 times it wasn't then say I never said that. If gaslighting had a poster child, his picture would be next to it. I expect to be lied to at a dealership, but this person takes it to a whole new level. Tells you one thing on the phone, says he didn't say it, says all calls are recorded and can't produce any call recording. Pinocchio called and he is asking Starlin for his nose back. More

My wife and I met Sales Rep Eddie Youssef while we were viewing vehicles in the dealership parking area. From that point forward, until we signed the final lease documents, Eddie provided a truly professio viewing vehicles in the dealership parking area. From that point forward, until we signed the final lease documents, Eddie provided a truly professional experience. His industry knowledge, combined with a willingness to listen and understand our parameters, resulted in a top-notch buying/leasing experience. We truly enjoyed walking through the process with Eddie. More

It is never the best experience to take your car in for service, but Nate Hayes was exceptional! He made the experience easy and honestly made me feel like he really cared that we were getting everything service, but Nate Hayes was exceptional! He made the experience easy and honestly made me feel like he really cared that we were getting everything done without feeling the blow to our wallet. Hopefully we get him every time we need work done with our car. He definitely went the extra mile and he is very appreciated. More

The dealership was state of the art. The staff was warm, attentive and professional. Nelson was awesome. Knew what we had to, he showed us our car, instructed us as to what needed to be The staff was warm, attentive and professional. Nelson was awesome. Knew what we had to, he showed us our car, instructed us as to what needed to be done (Insurance and Finance) and then escorted is to our new car and showed us a few things before leaving. More

Mike was amazing ! ! This was my first time buying a car and he made the process feel so easy. He was very thorough in explaining all the features of my new car and made ! This was my first time buying a car and he made the process feel so easy. He was very thorough in explaining all the features of my new car and made the process fun!! 10’s all around. More

The service department at this dealership is outstanding. I've dealt with the same advisor (Jonathan) for years and always come away satisfied and pleased with my decision to use this dealership for things l I've dealt with the same advisor (Jonathan) for years and always come away satisfied and pleased with my decision to use this dealership for things like oil changes, tire rotation, coolant flushes and so forth. Shocking, really, when you consider the reputation car dealers suffer generally. Not here, though; this service department may be small but they're professional, quick and true to their word (my appointment always holds up). More